Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: SUITE A, 593-601 BOTANY ROAD, ROSEBERY, New South Wales
Rating: 4.72

4.7 Rating 1,909 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Divine Goddess lipstick in Hara and the Skin Brightening primer. The lipstick arrived (good) but instead of my primer I received a makeup setting spray (bad). Still waiting on my primer more than two weeks later... UPDATE - So last week, I finally received my ‘primer’ that I ordered on the 24/7/21. As I had gone and bought a Morphe primer in the interim, I hadn’t opened the box until this morning, 5/9/21. Lo and behold, when I opened the box, I got a ‘brow couture kit’ instead 😂🤦🏻‍♀️ At this point you have to question whether someone is having a laugh at your expense 🤦🏻‍♀️ I loved Napoleon products, they took up the majority of my makeup kit but I am done. What a joke!”

Helpful Report

Hi Lauren, Thank you for taking the time to provide this review. We regret to hear you received the wrong item! Our Customer Experience Team have confirmed they were in contact with you last week to organise for the correct product to be sent. The Auto Pilot Brightening Skin Primer will be dispatched shortly. Best, NPHQ

“NP Cosmetics never let me down. I've tried other make up products and nothing cuts it like NP. I want flawless lasting make up and that's exactly what NP delivers.”

Helpful Report

Hi Naomi, Thank you for being such a loyal customer and taking the time to provide such lovely feedback! We hope you enjoy your order, we can't wait to see you again. Best, NPHQ

“Love these cosmetics, so nice on my skin. Great website to order from and such fast delivery.”

Helpful Report

Hi Glenda, Thank you for taking the time to leave this lovely review. Best, NPHQ

“Easy website and very fast delivery!! very happy with Napoleon’s products!!”

Helpful Report

Hi Cassandra, Thank you for taking the time to leave this lovely review. We are glad to hear you are happy with our products and the online ordering experience! Best, NPHQ

“I love my Off Duty Tinted Moisturiser and Camera Finish Powder Foundation, which I use daily. I have in the past, and still do sometimes use, Madame Fantasia Mascara and Auto Pilot Primer and some lipsticks. I LOVE that I can order from New Zealand and received EXCELLENT service. LOVE getting my Napolean parcel so promptly and well tracked. Although I’m on a more limited budget I’ll always buy Napolean!! ❤️”

Helpful Report

Hi June, Thank you for being such a loyal customer and taking the time to provide such lovely feedback! We hope you enjoy your order, we can't wait to see you again. Best, NPHQ

“Love everything that I bought, but disappointed that some of the merchandise out off stock, & some discontinued,. (Eye serum).”

Helpful Report

Hi Miriam, Thank you for taking the time to leave your feedback. We have passed this feedback onto the relevant departments for their review. Thanks again! Best, NPHQ

“I STILL HAVE NOT RECEIVED MY ORDER.....IT WAS 2 BLUSH PATROLS”

Helpful Report

Hi Joan, Thank you for contacting Napoleon Perdis. Our Customer Experience Team have been in touch via experience@napoleonperdis.com - please keep an eye out for their communication regarding your parcel delivery status. Thank you again, NPHQ

“Highly recommend these products”

Helpful Report

Hi, Beauty! Thank you for taking the time to leave your review. Best, NPHQ

“Good products actually do what they say they do.”

Helpful Report

Hi Ellen, Thank you for your lovely comments! We hope you enjoy your most recent order. Best, NPHQ

“All my make up is Napoleon! From foundation to eyes and lips! The products are superb and do the job they promise! i especially love their face powder and foundation.”

Helpful Report

Hi Kerri Anne, Thank you for your lovely comments! We hope you enjoy your most recent order. Best, NPHQ

“Super fast delivery in quality recyclable packaging”

Helpful Report

Hi Joanne, Thank you for your lovely review! We hope you enjoy your most recent order. Best, NPHQ

“I've been using your products for a number of years now and have been consistently happy with the results. Thank you.”

Helpful Report

Hi Christine, Thank you for being such a loyal customer and taking the time to provide such lovely feedback! We hope you enjoy your order, we can't wait to see you again. Best, NPHQ

“Excellent product and service.”

Helpful Report

Hi Robyn, Thank you for your lovely feedback. Best, NPHQ

“Love the product I bought . Have been waiting a long time for you to do a gold eye pencil , since you discontinued your last one , so the purchase i made was as close as I could get snd am really pleased with it . Haven’t used the mascara yet .”

Helpful Report

Hi Lesley, Thank you for your feedback. We are glad to see you are enjoying your new products! Best, NPHQ

“Foundation is great, other items I purchased not as I would have hoped for. Eyeliner is scratchy and eyeshadow is a different colour to the one pictured on the website.”

Helpful Report

Hi Belinda, Thank you for your feedback. We are glad to see you are enjoying your foundation, as for the other products you have purchased that you are unhappy with - can you please contact experience@napoleonperdis.com with further information so our Customer Experience Team can resolve this for you. Thanks again! Best, NPHQ

“Love them! High end quality but not super-exy!”

Helpful Report

Hi Alicia, Thank you for your lovely feedback. Best, NPHQ

“Absolute quality products and ethically produced”

Helpful Report

Hi Sue, Thank you for your lovely feedback. Best, NPHQ

“Love all the products from your range,it is an addiction with me will never even try another range.No Panic under eye patches are just superb.Cheers from Debra.”

Helpful Report

Hi Debra, Thank you for your lovely comments! We hope you enjoy your most recent order. Best, NPHQ

“Have been using Napoleon Perdis since they bought out primer - not to prime is a crime! Love sheer genius. Where’s it gone?”

Helpful Report

Hi Janet, Thank you for taking the time to leave this lovely review. Sheer Genius has been discontinued and limited shades are available until sold out. We have suitable alternatives to Sheer Genius available, please contact us via our Live Chat function or email experience@napoleonperdis.com and one of our Virtual Makeup Artists will be able to assist further. Best, NPHQ

“I ordered the Creme Blush Stick and it came broken. I emailed customer care immediately and still have no response a month later....”

Helpful Report

Hi Fiona, Thank you for taking the time to provide this review. We regret to hear you received a broken item! Our Customer Experience Team have been unable to locate any prior communications from you, so they have been in touch via experience@napoleonperdis.com. We hope to hear back from you soon! Best, NPHQ

Napoleon Perdis is rated 4.7 based on 1,909 reviews