Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.70

4.7 Rating 775 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 775 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

Visit Website

Write Your review

Tell us how Nathan James made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Nathan James 5 star review on 11th January 2026

2474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service!!!”

Helpful Report

Posted 3 years ago

“I ordered bar stools for my kitchen island. They are beautiful, comfortable and fit my decor to a tee! I had some issues with some of the stools legs not being the same shade of white, but customer service took care of it correctly, quickly and now I have the bar stools I wanted for my space. I am very impressed with Nathan James quality and customer service and recommend them!!”

Helpful Report

Posted 3 years ago

“If you like natural strong wood , this store is the best! Found a lovely, stylish desk set and various accessories for our guest room Definitely recommend you visit there Site if you’re looking for good quality. Employees is super helpful and knowledgeable of the furniture.”

Helpful Report

Posted 3 years ago

“We ordered stools for the island in our kitchen. They ended up sending us the wrong color, but their customer service was AMAZING. I got someone on the phone right away and they sent out new ones immediately. I received more than 3 follow up emails. This was the best customer service I have received in a long time.”

Helpful Report

Posted 3 years ago

“Quick shipping, easy to build and looks stunning!!”

Nathan James 5 star review on 11th October 2022

Helpful Report

Posted 3 years ago

“The product looks very good. Easy to assemble.”

Helpful Report

Posted 3 years ago

“Ordered from Amazon, but stools had problems. Called them up they sent out a replacement right away. They checked up on me. They were very nice and helpful. I was super impressed with their customer service. And my stools look nice.”

Helpful Report

Posted 3 years ago

“Amazing customer service”

Helpful Report

Posted 3 years ago

“This was my first time buying from Nathan James. I got a coffee table, that was so easy to put together, I might add. Easiest furniture assembly ever. The coffee table is beautiful, but not the right size for my living space, so I contacted Nathan James & they have THE BEST customer service I’ve ever seen. They truly care about their customers. I’ll be buying from them again soon.”

Helpful Report

Posted 3 years ago

“LOVE this piece…. Directions were very user friendly and it is beautiful!!!”

Nathan James 5 star review on 6th October 2022

Helpful Report

Posted 3 years ago

“Lovely barstools and the customer service was top notch.”

Helpful Report

Posted 3 years ago

“OUTSTANDING customer service. Cameron went above and beyond to resolve the problem. Furniture is a piece of cake to assemble, sturdy, and SO cute.”

Helpful Report

Posted 3 years ago

“Excellent customer service!! Taylor was great and timely with helping resolve an issue which Nathan James didn't cause. Thanks Taylor!”

Helpful Report

Posted 3 years ago

“Love it !!!”

Nathan James 5 star review on 4th October 2022

Helpful Report

Posted 3 years ago

“our shelves were easy to put together and look great, there was an issue with some damage and they took care of it right away above and beyond our expectations.”

Helpful Report

Posted 3 years ago

“Love this site , great quality and very reasonable prices .”

Helpful Report

Posted 3 years ago

“I love all 3 items I purchased from Nathan James. The Mina tv stand and side table and the Theo book case. They look perfect in my new home and were very easy to put together myself! Prior to purchasing I reached out to customer service and they were incredibly helpful and quick to respond! (Shout out to Claire!) Would definitely buy from Nathan James again!”

Nathan James 5 star review on 3rd October 2022

Helpful Report

Posted 3 years ago

“First time ordering , great experience. Item came in good time , well packaged and good communication.”

Helpful Report

Posted 3 years ago

“Great product and instructions for assembly were easy to follow. Thank you!”

Helpful Report

Posted 3 years ago

“These tables were exactly what I was looking for and they arrived super quickly. Very satisfied.”

Helpful Report

Posted 3 years ago

Nathan James is rated 4.7 based on 775 reviews