National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 18,257 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 18,257 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 10th September 2026

1278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love National Mattress. The sales associates are all friendly, knowledgeable, and honest. They ask what you are looking for, give you information, and let you look around on your own without ever pressuring you for a sale. There are a lot of mattresses available to lie down on, more than any other mattress store that we looked at (and we looked at a lot). Each mattress in the showroom has it's own binder full of information so that you can compare them, and the associates can also explain the differences and show you similar mattresses if you want. They have a good return policy for their mattresses as well. We are looking forward to receiving our new mattress!”

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Posted 4 months ago

“My purchase was quick, easy, and the product was exactly what I needed for a fantastic price. I will always look to National Mattress when I have a need for a bed.”

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Posted 4 months ago

“Fast and convenient”

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Posted 4 months ago

“Great mattresses at affordable prices!”

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Posted 4 months ago

“Great selection of mattress for various price points. Also love how efficient their online ordering is.”

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Posted 4 months ago

“This is our second purchase in 8 months from National Mattress. No pressure sales, loads of selection and priced well! Service, selection and delivery 5 stars! Highly recommend!”

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Posted 4 months ago

“Warehouse staff was friendly and not pressuring which was nice. However we were given incorrect information regarding the return policy of some items. We were also given incorrect information on shipping of items so we delayed shipping by a week so we could accommodate everything at once on a weekend. When the delivery came, one of the mattresses was missing. The delivery staff was not helpful or friendly, and told us that they didn't load the bed in the truck for whatever reason, and it's our issue to deal with and to call support. I would understand if this was UPS or FedEx, but it was presumably national mattress employees driving a national mattress truck, surely they could have been more helpful then that. I called and emailed about the issue, and was told they would try to resolve asap and provide me with an update when they heard of the resolution. No follow up email or phone call was made. The only notification I received was a text the next morning that I had a delivery scheduled. I didn't want to drag this out any longer so I had to stay home instead of going to work in order to receive the delivery. I understand it's an "outlet" store, but I did still spend $6000 and would expect a bit more from a customer service perspective. I would still recommend this store because of the no pressure shopping experience and exchange policy (assuming it would be a smooth process if I decide to use it), but I would warn friends of my experience.”

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Posted 4 months ago

“People working at store are not at all helpful Was there to check mattress but they were not even ready to show and when i was asking questions they were not even answering any question properly Not friendly Not helpful Complete a**hole”

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Posted 4 months ago

“We are happy with the purchase of mattress. Price was great. No pressure to buy! Conor was great. He was patient with us. We had loads of questions.”

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Posted 4 months ago

“There was no pressure to buy, documentation was well articulated for each unit on display. The salesman answered all questions. Prompt delivery service. I would buy there again”

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Posted 4 months ago

“Mattress was received quickly. It is as described. I needed an extra firm bed for someone who broke a hip and it has been a great improvement for their healing. Price was affordable great expierence, I will use mattress express the next time I am in need of a mattress.”

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Posted 4 months ago

“I attended your store for the first time and was so impressed with the selection, size of store and cleanliness. Wayne assisted me with my purchase of two Nataura pillows.”

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Posted 4 months ago

“The mattress we have selected on the website is great. We were not sure what it’s going be like without actually going to the store and testing it out. A whole year of Exchange guarantee made it easier just in case we made a wrong choice on the mattress. Delivery was quick and easy. Price half of big store retail.”

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Posted 4 months ago

“The products purchased were good and in great condition. Delivery was quick and professional.”

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Posted 4 months ago

“Great mattresses. Great prices. Great delivery.”

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Posted 4 months ago

“Very friendly and excellent customer service”

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Posted 4 months ago

“The store was fine but the mattress’s were different when delivered. Support said they were the same but two different names on the mattress ?”

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Posted 4 months ago

“Easy to order, quick to arrive within the specified window, and great quality!”

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Posted 4 months ago

“Very excellent service. Not pushy, gave positive suggestions”

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Posted 4 months ago

“Like the size and comfortability of it. Just get sleep within 30 mins.”

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Posted 4 months ago

National Mattress Canada is rated 4.8 based on 18,257 reviews