National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 17,810 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 17,810 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

Write Your review

Tell us how National Mattress Canada made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

National Mattress Canada 5 star review on 23rd July 2026

National Mattress Canada 5 star review on 30th June 2026

Steve K

1256

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent experience with National Mattress! The customer service was outstanding, delivery was smooth and on time, and the product quality exceeded my expectations. The team was very professional and helpful throughout the process. Highly recommend!”

Helpful Report

Posted 3 months ago

“We had a great experience, Suraj’s customer service was exceptional. He took his time showing us different options of mattresses and explaining the differences and what he thought was best for what we were looking for. We had gone to many other places but with Suraj’s knowledge and patience we couldn’t think about going anywhere else. And to top it off we absolutely love our mattress. So thank you Suraj for all of your help”

Helpful Report

Posted 3 months ago

“Very pleased with service. Arrived quickly and delivery people friendly and helpful. Good price.”

Helpful Report

Posted 3 months ago

“Item was in good condition and we are satisfied with the customer service provided”

Helpful Report

Posted 3 months ago

“The salespeople were very knowledgable, i was also helped with getting an earlier delivery. Their feedback was also very nice”

Helpful Report

Posted 3 months ago

“I had problems with delivery. Second delivery was scheduled for Sunday but was not sent out. Had to wait for the following weekend. Third delivery was accidently sent on Friday, but we received it on Saturday. However Customer service was very kind.”

Helpful Report

Posted 3 months ago

“Good selection, friendly service. Didn't have the mattress I wanted in stock but did have somenthing comparable.”

Helpful Report

Posted 3 months ago

“Excellent customer service and mattress!! Perfect mattress delivered fast. Highly recommend national mattress!! Henry is a pro who answered all my questions and helped me find the perfect mattress. Can’t beat the price either.”

Helpful Report

Posted 3 months ago

“The mattress was good quality for the price. My only issue is the top fabric doesnt seem sewed to the body of the mattress the way I'm used, so if you have it standing upright the fabric drapes off. It doesn't affect it when it's lying flat.”

Helpful Report

Posted 3 months ago

“We recently purchased a mattress from National Mattress. The knowledge provided was great and the service was amazing”

Helpful Report

Posted 3 months ago

“The best experience ever, Customer Service is truly amazing!”

Helpful Report

Posted 3 months ago

“Got the plush tight Springwall model. It is comfortable and firm, so it’s been a great balance. I also had a really good experience with the customer service. Overall, I'm very happy with it.”

Helpful Report

Posted 3 months ago

“Amazing quality”

Helpful Report

Posted 3 months ago

“We love National Mattress. The sales associates are all friendly, knowledgeable, and honest. They ask what you are looking for, give you information, and let you look around on your own without ever pressuring you for a sale. There are a lot of mattresses available to lie down on, more than any other mattress store that we looked at (and we looked at a lot). Each mattress in the showroom has it's own binder full of information so that you can compare them, and the associates can also explain the differences and show you similar mattresses if you want. They have a good return policy for their mattresses as well. We are looking forward to receiving our new mattress!”

Helpful Report

Posted 3 months ago

“My purchase was quick, easy, and the product was exactly what I needed for a fantastic price. I will always look to National Mattress when I have a need for a bed.”

Helpful Report

Posted 3 months ago

“Fast and convenient”

Helpful Report

Posted 3 months ago

“Great mattresses at affordable prices!”

Helpful Report

Posted 3 months ago

“Great selection of mattress for various price points. Also love how efficient their online ordering is.”

Helpful Report

Posted 3 months ago

“This is our second purchase in 8 months from National Mattress. No pressure sales, loads of selection and priced well! Service, selection and delivery 5 stars! Highly recommend!”

Helpful Report

Posted 3 months ago

“Warehouse staff was friendly and not pressuring which was nice. However we were given incorrect information regarding the return policy of some items. We were also given incorrect information on shipping of items so we delayed shipping by a week so we could accommodate everything at once on a weekend. When the delivery came, one of the mattresses was missing. The delivery staff was not helpful or friendly, and told us that they didn't load the bed in the truck for whatever reason, and it's our issue to deal with and to call support. I would understand if this was UPS or FedEx, but it was presumably national mattress employees driving a national mattress truck, surely they could have been more helpful then that. I called and emailed about the issue, and was told they would try to resolve asap and provide me with an update when they heard of the resolution. No follow up email or phone call was made. The only notification I received was a text the next morning that I had a delivery scheduled. I didn't want to drag this out any longer so I had to stay home instead of going to work in order to receive the delivery. I understand it's an "outlet" store, but I did still spend $6000 and would expect a bit more from a customer service perspective. I would still recommend this store because of the no pressure shopping experience and exchange policy (assuming it would be a smooth process if I decide to use it), but I would warn friends of my experience.”

Helpful Report

Posted 3 months ago

National Mattress Canada is rated 4.8 based on 17,810 reviews