National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 15,433 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 15,433 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 25th October 2025

1215

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terri at the Barrie location was very helpful and knowledgeable in making our decision about a new mattress. We had specific things we were looking for and she quickly found us a few options.”

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Posted 2 months ago

“great value good mattress”

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Posted 2 months ago

“Amazing prices that you won't find anywhere else! My delivery came the very next day which I wasn't expecting at all. Most online retailers take about a week to deliver. I've had great post purchase support also from their contact centre for the questions I had. Overall, highly recommend purchasing your mattress from here.”

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Posted 2 months ago

“While I am still awaiting my mattress as it was out of stock when I ordered it, their customer service was quick and prompt and very friendly.”

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Posted 2 months ago

“The National Mattress website is very customer friendly, with plenty of useful information and the online shopping experience was seamless. The delivery process was good, especially so the providing of a narrower “delivery time window” of about two hours, as well as a courtesy phone call to advise the delivery truck is on the way. The delivery staff, however, could be better trained to show a customer-oriented pleasant demeanor, instead of seemingly distant and indifferent aloofness. The purchased product is very good and arrived properly packaged, in a sturdy plastic clear bag, which was easy to remove. All in all, I would rate my National Mattress experience as 4.5 stars out of 5. (your rating scale above does not provide an option for 4.5 out of 5, I had to click 5 stars)”

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Posted 2 months ago

“Pavan isn't just an employee.. he is a truly knowledgeable associate! My boyfriend and I had no idea where to go or what to look for when entering the store, but Pavan was quick to direct us to certain areas based off of our preferences. He was so thorough in his explanation of the different mattresses and features of them all - as well never made us feel bothersome for all the questions we may have bombarded him with throughout. We left from our visit feeling quite confident we'd found our mattress and when we came back to purchase, Pavan was again working and remembered us. That's always a nice touch on customer service and the retail experience! Pricing... I don’t know where it can be beat and I don’t care to know. All in all, our experience here has been extraordinary and we know where we'll purchase our next mattress when needed :)”

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Posted 2 months ago

“Good prices and quick deliver”

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Posted 2 months ago

“In store staff in Mississauga were very helpful and consultative. There were no pressure tactics. Delivery was quick. I feel like I got good value for my money.”

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Posted 2 months ago

“Prices are great and delivery time was quick”

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Posted 2 months ago

“Great service and quick shipping”

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Posted 2 months ago

“I received my mattress with a clear defect on the back side. Unfortunately, I signed for the delivery because I was not made aware of the damage at that time. Within 20 minutes, I called the driver to report the issue, but my call was ignored. I immediately emailed the company with photos of the defect, but my evidence was dismissed. Instead, they relied only on the driver’s photos, which were taken at a side angle that did not show the actual damage clearly. It feels as though the company knowingly allowed a defective product to be delivered, assuming most customers would not notice or inspect closely at the time of delivery. This is unacceptable. It is both frustrating and disappointing to see a company avoid responsibility for the quality of their product and the condition in which it was delivered. I hope potential customers are aware of this before making a purchase.”

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Posted 2 months ago

“Very good service, delivery came as expected and bed is very comfortable. Happy with my purchase!”

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Posted 2 months ago

“Excellent. Great service and a great mattress at a great price.”

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Posted 2 months ago

“Order & Delivery was quick and seamless overall. Delivery was next day which was unexpected and great! A text was sent the morning of with an estimated arrival time. Tracking was provided which was extremely accurate. The mattress is perfect!”

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Posted 2 months ago

“We had a great experience at National Mattress and have an amazing mattress that is comfortable!”

National Mattress Canada 5 star review on 3rd September 2025

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Posted 2 months ago

“The saleman was very helpful and knowledgable about different kinds of mattresses. Got the serta icomfort latex mattress and am happy with my purchase so far. 1 star taken off was for the delivery. I was told at the time of purchase that I would receive an email to schedule a delivery; however, the guy called me the next day and said he was 15 mins away. Delivery should be made on an agreed time, not in short notice like that.”

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Posted 2 months ago

“Mattress seems to be perfectly firm for now. Let’s see how long they will last.”

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Posted 2 months ago

“We have been buying mattresses from the National mattress from almost a decade now. They have very good collection of different brands and their products. We visited the store in Mississauga, selected the mattresses and had them delivered the very next morning in The Blue Mountains. Extremely impressed by the quality products and their exceptional service.”

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Posted 2 months ago

“The store staff was very helpful. The Sales rep explained the layout of the store and did not pressure us. We were able to walk around and test out the variety of mattresses to find the right one at the right price. Just received my delivery and can't wait to try it out!? Thank you!”

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Posted 2 months ago

“Easy and quick process to purchase and get our new mattress! We are super happy with the service.”

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Posted 2 months ago

National Mattress Canada is rated 4.8 based on 15,433 reviews