National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 16,744 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 16,744 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 12th April 2026

1238

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, had very good experience shopping from national mattress”

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Posted 8 months ago

“The team was knowledgeable, friendly, and accommodating. It was a fantastic customer service experience, and I am very happy with my purchase. I will be a repeat customer!”

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Posted 8 months ago

“Amazing quality and the store is great to work with. Extremely accommodating when our move got totally messed up due to illness. Thank you for all your help! We will be back”

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Posted 8 months ago

“Good purchase”

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Posted 8 months ago

“I had a terrible experience with National Mattress. I placed an online order with 3 items that include a mattress. I needed the items urgently and wanted to make sure it will arrive the next day. I called their hotline, the person who answered my call told me that the mattress is sold out as someone else already bought it online before I did. I told him that was their fault not updating their website, I already paid for the whole order online! I asked to speak to a manager who also confirmed the mattress has been sold out and there is no other way around except canceling the order and refunding me the total amount within 2-5 business days. Inconvenient, but I had no other choice. I agreed. The next day, I received a call from the courier saying he is 20 minutes away! Turns out the manager and the agent had no idea what they were saying and were both lying about the fact that it was sold out because it was IN STOCK!! I was not home because I had no idea they were coming since the manager confirmed the order will be canceled! I asked the courier to wait for me, he said no. I asked him to come back later when he's done delivering all the order, he said no. He hung up and marked the order as delivered!! I called their hotline again and they gave me the option to go to the store and get my items in person or deliver it the next day which was not an option for me because I would have slept on the floor. I did eventually go to the store only to find out that the mattress cannot be rolled so I can't take it in the car. I had to replace it with another mattress that can be rolled and had to wait for over 3 hours for this mattress to arrive from another branch! On the bright side, the person who was helping me in the store was very helpful and understanding, he also gave me a discount and refunded me the delivery fees. The mattress, pillows, and bed sheets are good as well. Overall, the whole experience was a disaster, I won't ever be going back to purchase anything from them and will not recommend them to anyone.”

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Posted 8 months ago

“Second time buying a matress from National Mattress - happy with them. Went to the Markham store to look at matresses and we were happy we did as we changed out minds from what we originally set on after sitting on a few different models. Great customer service as far as delivery, real time updates and a call 10 minutes before delivery. Highly recommend.”

National Mattress Canada 5 star review on 7th August 2025

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Posted 8 months ago

“A very solid mattress 👌 l'm glad about my pick. The staff that delivered the mattress were also friendly.”

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Posted 8 months ago

“product are good”

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Posted 8 months ago

“My experience with National Mattress was all good. Especially customer service when it came time to arrange for delivery.”

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Posted 8 months ago

“Very good service”

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Posted 8 months ago

“Delivery was not during scheduled time and was not professional.”

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Posted 8 months ago

“Better that what was expected.”

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Posted 8 months ago

“The representative was very helpful and made sure I was able to get my complete order all at the same time which was greatly appreciated”

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Posted 8 months ago

“Amazing Quality! Unbeatable price. Customer Service on purchase and delivery was top notch.”

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Posted 8 months ago

“I work for a non profit group home and we needed to purchase a new bed for a resident moving in. Budget was very important and National Mattress not only had a great price but the quality and service were also top notch! I will definitely buy from them again!”

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Posted 8 months ago

“Second time buying a mattress from here!! Good pricing and variety of options in mattresses!”

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Posted 8 months ago

“Convenient.”

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Posted 8 months ago

“It’s everything worth the price and more”

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Posted 8 months ago

“National Mattress has a good collection of mattresses to try and purchase. The shop is spacious and the mattresses are arranged in an easy to try order. Also, it has mattresses for every needs.”

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Posted 8 months ago

“I buy all my mattresses here. Best value for money, on time delivery and they stand by their products.”

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Posted 8 months ago

National Mattress Canada is rated 4.8 based on 16,744 reviews