National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 15,448 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 15,448 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 25th October 2025

1215

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found our experience to be extremely professional, representative was knowledgable and helpful.”

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Posted 6 months ago

“National Mattress has a large inventory of mattresses and a website that is easy to navigate. Once I placed my order, follow-up on the delivery information was clear, and the delivery team was quick and effiecient. Would recommend”

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Posted 6 months ago

“No nonsense, good mattresses, good prices, good staff.”

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Posted 6 months ago

“Best prices I've found anywhere, went to the store and was able to try a number of different mattresses. Delivery was fast, the day/time i requested, and was able to track by GPS where exactly my mattress was so i didn't have to sit around waiting/wondering. Excellent experience.”

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Posted 6 months ago

“I purchased a king-size mattress on May 9th from National Mattress at their Woodbine location. The in-store experience was smooth—Henry was courteous, informative, and helpful. Since the king size wasn’t in stock, the mattress was delivered the very next morning, which I appreciated. However, the mattress delivered was smaller than the standard king size (should be 80x76"), measuring around 76–77" in length, including the stitched edges. I reported the issue the same day, but getting through to customer service was frustrating. After multiple calls with long wait times, I finally reached Henry again. I was asked to wait several hours for it to expand, but there was no noticeable change. I was then instructed to email a central address and send photos. I complied, only to be asked to resend the photos with a measuring tape, even though I had already confirmed my bed frame was a standard king size from a reputable Amazon seller (4.5 stars with 50k units sold, so no issue with bed measurements). I included pictures of the Amazon bed dimensions, clearly showing the mattress was significantly short of the edges—this was undeniable proof of the issue. At one point, I was told the mattress might have been placed incorrectly—horizontally instead of vertically. Of course, I checked and tried before complaining, but I did reposition the mattress, took pictures, and shared them as I told the measurements still showed it was undersized. The biggest frustration is the lack of urgency. The last email shared with them was 40 hours back with measurement pictures, followed by a reminder after 24 hours finally I heard back from them, and the answer I received is absolutely outrageous and unacceptable. They reached out to the manufacturers, and as per them, it can sometimes take up to a week for the mattress to expand. First, I was told it would take 4 hours, then 24 hours, and now it’s 7 days. So, it’s my duty to monitor the mattress, send more pictures, and that it might be fine in a few days—and if not, I can reach back out. It’s a vicious circle. It’s the 6th day days since I made the purchase, and I’ve received no resolution. No phone calls, no action taken to replace the mattress. This is especially disappointing because the mattress is for my elderly parents, who have spine issues, and National Mattress team is aware of this. This experience is a clear sign of sellers who are only interested in making the sale and couldn’t care less once the transaction is complete. A faulty product can be tolerated if the service is strong, but when both fail, you feel unheard and stuck. For such a high-price purchase like a mattress, I expected far better customer care, faster responses, and more responsibility. I hope this helps others make a more informed decision.”

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Posted 6 months ago

“I ordered a bed board. It came on time, and is as described. I called about the order and the phone was answered quickly and politely. I will recommend this company.”

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Posted 6 months ago

“The team did a great job of asking all the right questions to help me pick a mattress and had it delivered the next day! Seamless, comfortable and affordable.”

National Mattress Canada 5 star review on 14th May 2025

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Posted 6 months ago

“Pease contact Greg at the Hamilton location for him to explain my concerns .Damaged packing and mark on box spring. I will keep it as I had family come to help me with moving my mattress etc so not going through this again. I think I should be compensated .”

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Posted 6 months ago

“I had purchased a mattress from National Mattress almost 10 years ago and it has lasted till now with absolutely no problem. This time i needed another mattress and National mattress was the obvious choice when it came to quality. Pleasantly this time the experience was much more awesome. I was able to shortlist various options and finalize online without having to even visit the store. The delivery was promised on the next day and the promise was kept. They even accomodated my last minute request to have the mattress delivered to my upper floor room. They are the best.”

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Posted 6 months ago

“Thank you very much, great quality mattress.”

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Posted 6 months ago

“- The process of placing an order was very easy and I was able to change my delivery date without any probelm!”

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Posted 6 months ago

“A great product ar a good price. The staff were most professional.”

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Posted 6 months ago

“Great experience, salesman was knowledgeable and listened to our concerns and found us a great mattress at a great price. Couldn’t have been more pleased with the delivery men, very polite and efficient. Overall smooth experience.”

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Posted 6 months ago

“National Mattress was recommended to us from another customer, we had never heard of them but were in the market for a new mattress and thought we’d check out their store. We were pleasantly surprised at the large variety of mattresses, the great pricing, and the amazing customer service. We found a mattress we loved, it was delivered the next day and we’ve been sleeping better ever since. I’ve already recommended them to a couple of friends and will continue to do so.”

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Posted 6 months ago

“Website very good and was quick to get notice for out of stock mattress”

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Posted 6 months ago

“Customer service was excellent from beginning to end. Saraj from the Mississauga South store was invaluable, professional, and efficient. Our two mattresses were delivered seamlessly at the agreed time. We are in the test phase and hope they remain as comfortable.”

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Posted 6 months ago

“It’s only been a few days, but so far the mattress has been great. What truly stood out, though, was the exceptional service at the Dixie store. It was my first time buying a mattress, and the staff went above and beyond to guide me through everything. I arrived just 15 minutes before closing and ended up staying for almost an hour — not once did they make me feel rushed. They patiently answered all my questions and helped me find exactly what I needed. Their outstanding service is the reason I chose to buy from National Mattress. Highly recommended!”

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Posted 6 months ago

“I am very happy with my purchase and service received. Thanks!”

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Posted 6 months ago

“Wide selection of product. Staff was informative and knowledgeable with the purchase. Price was amazing and delivery available was great!!!”

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Posted 6 months ago

“Good in store support with choosing a mattress, then had great online support with getting a delivery date that worked with my schedule.”

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Posted 6 months ago

National Mattress Canada is rated 4.8 based on 15,448 reviews