National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 16,085 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 16,085 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 29th December 2025

1232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found they have terrible customer service and once you make the purchase they dont really care anymore. I made my purchase and set up a delivery date which shows on my invoice. I got a random email a couple days before from a third party saying its now going to be the next Monday. Whenever I called national mattress I had to wait on hold for quite sometime before someone would answer. When they did they acted very concerned like they wanted to help. First call- " oh let me figure this out for you ill call you back right away!" 6 hours later when I called back. " oh that's no good let me figure this out for you" instantly transfers me to a line that non stop ringing. Third time I call - " sorry to here this sir, I want to help you so I need you to email support, and then im going to call support and have them reach out to you right away" Confused by this i said if youre going to call them anyway why cant you the employee contact them and tell them what's going on you have the invoice, you have the dates, you hired the third party not me and youre going to contact support anyway seems silly I too have to email them. "Sorry sir I understand your frustration im just an employee you have to contact support " im so happy they understand your frustration because when I asked if he could just transfer me to a manager after that he said "yes sir I will transfer you" and then just hung up. When i emailed support like I was told to all they did was tell me to email the third party, acted like they cared by saying stuff like " im sorry you were not satisfied with our reply," and all they really did was delay the week until my mattress was delivered. In conclusion my complaint did nothing, my mattress still came a week late. Nothing was done by.national mattress except make me do more work and email support, who did nothing but delay the week, and tried to get me to do even more work and email the third party while just creating more upset by saying stuff like "we are sorry this is happening," and " we are sorry you weren't happy with our response," because nothing they said was helpful and they sure didnt do anything helpful, and they literally did nothing to try and rectify this in anyway what so ever. The Brick will actually refund some of.your purchase but not national mattress they only care about your money and not the customer that's 100% garuntee right there”

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Posted 2 weeks ago

“My choice of mattress was perfect. Medium firm love it”

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Posted 3 weeks ago

“Staff was friendly and helpful”

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Posted 3 weeks ago

“Great selection”

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Posted 3 weeks ago

“It had been 2 years since I came to Canada. I had my best sleep last night. Thank you so much national mattress”

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Posted 3 weeks ago

“The mattress was delived fast and on time. It is comfortable and the whole experience was great. Highly recommond using this company!”

National Mattress Canada 5 star review on 12th December 2025

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Posted 3 weeks ago

“Yaman was very knowledgeable and helpful.”

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Posted 3 weeks ago

“Good mattress for the price”

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Posted 3 weeks ago

“Superior customer service. Extremely helpful and knowledagble. Very quick and efficient. A++ would recommend and come again.”

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Posted 3 weeks ago

“Price was great. The item that I ordered was in stock and was delivered promptly.”

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Posted 3 weeks ago

“Great service”

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Posted 3 weeks ago

“The mattress is excellent but truthfully the two brothers that helped me (on 2 different days over the time I took to research my best options) were incredible and genuine. They answered all of my questions, understood my concerns and the investment on yourself and really helped my select what I believe was the best option for me price aside. I actually just lost my job unfortunately, but can literally rest easier knowing that this investment is out of the way and I'm very happy with it and I can focus on the next chapter. A++ service. Delivery guys were really kind, quick, considerate when brining the mattress upstairs and communicative about their ETA along the way.”

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Posted 3 weeks ago

“Th staff was really helpful and explained details about each mattress and all promotions on them. Will definitely recommend my friends to them.”

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Posted 3 weeks ago

“Value for money. Good so far.”

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Posted 3 weeks ago

“I am new to Canada so it was really hard to find what I wanted at a good price, thankfully it was black friday. I visited 10 different stores in Toronto, but in the end nothing could beat National Mattress price and quality. And their delivery service is one of the best I have seen since I relocated here. The salesperson who showed me the mattress personally came for delivery which was a nice surprise. I was moving in at my place on 1st December so I had to ask them to deliver it on that exact date and they did. And as for the rest of things in my house which I ordered from other places ( still waiting for them ). Really appriciated their promt & quality service. I finally could sleep on my own bed.”

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Posted 3 weeks ago

“Great product and excellent customer service”

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Posted 3 weeks ago

“National Mattress staff were knowledgeable, patient, and genuinely helpful. Their product selection is diverse, and the price-to-quality ratio is excellent.”

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Posted 3 weeks ago

“I’m very satisfied with my mattress from National Mattress. It’s nice and firm, which is exactly my preference. Delivery was fast, smooth, and on time. Overall a great experience. Would definitely recommend!”

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Posted 3 weeks ago

“Nice experience visiting the store in Scarborough. Staffs were really helpful. I purchased NM extra firm mattress and kept it open for 2 days to get completely inflated. First few days the firmness was very good however after a week I started feeling firmness reduced a lot and it feels like a medium firm mattress now.”

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Posted 3 weeks ago

“The lady there was so helpful, she knew what she was talking about, processed us quickly and we walked out with a super mattress. Thank you. Will definitely recommend you guys to anyone.”

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Posted 3 weeks ago

National Mattress Canada is rated 4.8 based on 16,085 reviews