National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 18,234 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 18,234 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 9th September 2026

1274

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been an old customer with National mattress. They have been very reasonable and reliable mattresses”

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Posted 1 month ago

“We had a great experience at National Mattress. Eden was incredibly knowledgeable, patient, and took the time to understand our needs before helping us choose the right mattress. Thanks to his guidance, we found the perfect mattress for us. Excellent customer service—we highly recommend National Mattress and especially Eden!”

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Posted 1 month ago

“Very practical website”

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Posted 1 month ago

“am writing to express my disappointment with the extremely poor customer service I have experienced with my recent order. I placed an online order for a mattress, box spring, bed rails, and a mattress protector, with delivery originally scheduled for July 31. On July 29, I called and requested that the delivery be moved up to July 30. A representative from your Hamilton store assisted me and confirmed that my order would be delivered on July 30. When I asked for a delivery window, I was advised that it would likely be between 11:00 a.m. and 1:00 p.m. On July 30, I travelled from Niagara Falls to my delivery address to ensure I was there by 11:00 a.m. so your delivery team would not be inconvenienced. At approximately 10:30 a.m., I called customer service to confirm the delivery status and was informed that my order had not been loaded onto a truck and would not be delivered that day. The representative reviewed my order and confirmed that the issue was due to an error by the Hamilton store. I explained that I had already hired someone to assemble my bed, and the missed delivery caused significant inconvenience. I requested that my order be delivered directly to my unit and assembled as a gesture of goodwill. The representative advised that the order would be delivered to my unit and that they would try to arrange for assembly. When my order finally arrived, it was incomplete. The mattress protector was missing, and the delivery team simply carried the items into my bedroom without assembling the bed. When I asked about the missing mattress protector, I was told it was unavailable and would be delivered the following day. Today is August 6, and I still have not received the mattress protector. I contacted customer service again and spoke with Arnold, who acknowledged that your company had "dropped the ball" once again. He confirmed that no request had ever been submitted to deliver the missing mattress protector. He assured me it would be delivered on August 7 and also stated that if I had not called to follow up, the delivery would never have been arranged. This has been one of the worst shopping experiences I have ever had. From the store's delivery error, to the incomplete order, the lack of follow-through, and the need for me to repeatedly contact customer service to resolve issues that should have been handled proactively, the entire experience has been frustrating and unacceptable. I expected much better service from your company. I would appreciate an explanation for how these repeated failures occurred, confirmation that the missing mattress protector will be delivered as promised, and appropriate compensation for the inconvenience, wasted time, and additional costs I incurred as a result of these service failures. Regards Salisha”

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Posted 1 month ago

“Staff were very accommodating and friendly.”

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Posted 1 month ago

“We had the pleasure of working with Greg to ensure ALL our needs are met. He was very thorough, reassuring and just fantastic to deal with. Thank you Greg and whoever hired Greg.”

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Posted 1 month ago

“Good so far”

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Posted 1 month ago

“We bought extra firm mattress . It’s really good for back and posture. Must buy. Highly recommended.”

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Posted 1 month ago

“Placing an order was quick and easy. The 2-hour delivery window with tracking was great. The only issue was the unexplained surcharge. It would be helpful to specify what it includes and what it doesn’t.”

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Posted 1 month ago

“well communication on the quick delivery and update the location from time to time promptly”

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Posted 1 month ago

“Amazing service great bed!! I am so happy”

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Posted 1 month ago

“I bought a few things, but the mattress I really wanted was out of stock. They only had a queen size, but I was looking for a double or a single.”

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Posted 1 month ago

“Excellent products and prices, very easy to communicate with staff. Delivery was fast and efficient. I've made other purchases with this company and have always been very happy.”

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Posted 1 month ago

“We came in needing a mattress urgently because of my back pain. Our experience at National Mattress was excellent. The staff member who helped us took the time to walk us through all the options and made what could have been a challenging decision feel easy. I was looking for something firm and supportive, but with enough give to be comfortable. It was a bit of a Goldilocks search for the exact right mattress, and with the guidance of the excellent staff, I was able to find it. Great experience and highly recommend.”

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Posted 1 month ago

“I visited both the locations of Mississauga (Dixie and Argentia Rd) and was extremely satisfied with the help and insights I received. Both Jun at Argentia and Suraj at Dixie helped me and wife try out mattresses that we wanted to as well as recommended a couple of options that would be more suitable for us. We were satisfied with the purchase and the customer experience. Thank you!”

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Posted 1 month ago

“good sales with good communcation.”

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Posted 1 month ago

“We bought a mattress from the Markham store previously ( under a corporate discount program ) We were looking to replace the guest bedroom mattress. We looked online at the usual suspects Leons, Sleep country, Ikea, Costco etc. Honestly, it is not easy to pick one based on discriptions. At NM, we were able to lie on every mattress, talk to the staff. Staff were helpful in deciding our choice of the house brand. It was delivered next day, free of fees. Mattress is comfortable and the price is very very reasonable considering the inflation factor.”

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Posted 1 month ago

“Great environment to buy a mattress. No sales pressure, staff are supportive and give you as much time as you need to try out different mattresses. I ended up buying an NM brand mattress - the price and quality were both excellent!”

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Posted 1 month ago

“Alex at the Barrie location was amazing at helping me find a mattress in my price range. He gave me his honest opinion once before and that’s why I came back to him the second time. Thank you Alex!”

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Posted 1 month ago

“Quick service, amazing prices.”

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Posted 1 month ago

National Mattress Canada is rated 4.8 based on 18,234 reviews