National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 15,430 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 15,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 25th October 2025

1215

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pavan was super helpful and they have an amazing collection of mattresses and bases that fit everyone’s needs”

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Posted 1 month ago

“We just bought our new mattress from National Mattress and it’s been great so far. The employees were very helpful specially Henry who helped us choose our mattress. They also price matched 1 hour after the purchase when we found a better price on the same mattress. Definitely recommend:)”

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Posted 1 month ago

“We bought a mattress from their Mississauga location about 3 years ago, which came with a 10-year warranty. Recently, we started having some issues with it. I contacted their team and sent a few pictures, and to my surprise, they handled everything so efficiently. The process was seamless and very quick — they refunded/exchanged the mattress without any hassle. Truly impressed by their professionalism and customer service. Highly recommend!”

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Posted 1 month ago

“Very good experience.”

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Posted 1 month ago

“This was my second purchase from National Mattress, and the price was very budget friendly. The website was so easy to navigate, and you could compare and also choose your desired specifications. They delivered the mattress on time and it is beautiful. My son hasn't slept this well in months. Thank you National Mattress!”

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Posted 1 month ago

“Never experienced such quick and efficient delivery”

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Posted 1 month ago

“Very good prices but the delivery takes a lot of time. Been waiting almost 2 weeks now”

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Posted 1 month ago

“Excellent service provided by national mattress. Helped me resolve the issue I had and also made a 15% refund. The team is very friendly and supportive.”

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Posted 1 month ago

“Good customer service Amazingl quality mattresses.”

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Posted 1 month ago

“This was my first purchase at National Mattress. The staff were friendly and knowledgeable. They answered my questions without high-pressure sales tactics and I was able to make my purchase easily and comfortably. The delivery was quick and they were very good at keeping updated when the delivery was taking place.”

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Posted 1 month ago

“Good customer service. Great delivery experience.”

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Posted 1 month ago

“Was in the market for a king size bed went to a lot of competitors, and the prices were extremely unrealistic. When I passed through national mattress, I was greeted by one of the employees who answered my questions and gave me a quick tour of the warehouse. My girlfriend and I checked out a few of the mattresses they had and found one that we desired. The item was available and shipped to my house the next day. It was definitely a smooth experience.”

National Mattress Canada 5 star review on 11th October 2025

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Posted 1 month ago

“Good quality”

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Posted 1 month ago

“The mattress was great. Amazing quality. Better than I expected. I will highly recommend this to my friends”

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Posted 1 month ago

“Solid mattresses, good comfort, and helpful staff. Delivery was on time and setup was smooth. The price is a bit high, but overall very pleased.”

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Posted 1 month ago

“Very comfortble, we bought 3 for all familly. Professional help at the store”

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Posted 1 month ago

“I recently purchased the Springwall Chiropractic® 14” Firm Euro Top Queen Mattress from National Mattress Canada, and it’s been a total game changer for my sleep. It offers the perfect mix of firm support and plush comfort, I wake up refreshed, without any back pain. The quality is exceptional, the cooling layers actually work, and delivery was quick and seamless. Paired with the waterproof protector, it feels like a five-star sleep upgrade. Easily one of the best investments I’ve made for my comfort and well-being.”

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Posted 1 month ago

“Just got a pillow from this place, the quality is great! Love it!”

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Posted 1 month ago

“Satisfied with the purchase. Delivery was delayed from Sunday to Tuesday. Delivery was fine.”

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Posted 1 month ago

“If you buy anything from National Mattress DO NOT PURCHASE ONLINE! The whole process was an absolute mess. Ordered on a Thursday, got an email confirmation that delivery was to be following Monday. Late Sunday afternoon I got an obsure email from a 3rd part company called GoBolt asking me to schedule a delivery, the next day (Monday) was not an option which seemed weird since both the confirmation email AND the online invoice stated it would be delivered Monday. Tried calling the phone number at National Outlet to see what was going on, it was during normal business hours on Sunday but no one answered. Sent emails to support, no response to any of them. This became a recurring theme Monday morning, we stayed at home thinking package may still be coming that day. Called National Mattress in the morning many many times, finally got someone on the phone. Said he would look into it, he was a store manager not in the online shipping department because apparently they are too busy fixing shipping messes to take more calls about shipping messes. To be fair to the guy who answered the phone he tried to help, however he seems to have arranged shipping for the next day, Tuesday, whitout even checking with us. We were not going to be home..... if someone had just called us back it would have been much much better..... Tuesday Morning, get an email, package is out for delivery, my wife stays home from work. 5:00 PM, still no package. 7:45 PM get an email saying that delivery has failed, won't be recieving today apparently. more calls, more email, no answers. Wednesday morning, mulitple phone calls before i get a live person on the phone. This person will contact delivery company and try and sort this out. They finally get GoBolt, the shipping company to call me. It should be noted that there is absolutely no way to contact GoBolt directly. GoBolt calls, assures me they can deliver Friday, i get a confirmation. Fingers crossed Friday afternoon, delivery guys got here, stuff was in disarray in the rental delivery truck so I made sure there was no damage to my package while one of the delivery guys proceeded to run all around my driveway and front of house doing a photo shoot of the delivery. Unprofessional and aggravating I was going to give National Mattress 1 star, but i have to give some credit to the 2 or 3 people that really tried to help me. The way phone calls and emails are handled is pretty poor. Their choice of delivery service definitely needs to be re evaluated. The products we actually bought seem to be ok, but its a foam mattress and low profile box spring so it's hard to screw that up. If you buy here, i highly recommend you pick up in store”

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Posted 1 month ago

National Mattress Canada is rated 4.8 based on 15,430 reviews