National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 17,782 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 17,782 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 6th July 2026

Thao M

Andres C

National Mattress Canada 5 star review on 30th June 2026

Steve K

Melika R

Michelina B

1254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have made a couple purchases at this store! The customer service is excellent! I was guided through my first purchase , my hubbys and I mattress, so comfy best sleeps ever , no regrets. Came back to purchase guest bedroom mattress and I was so happy with the quality and price! I even took my brother to this location so he can purchase his mattress for his place. they deliver pretty quick too if unable to fit mattress in your vehicle. Very chill environment, tons of mattresses to choose from and great deals!”

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Posted 1 week ago

“Had a great experience with National Mattress. The team was friendly, answered my questions, and we're not pushy in the slightest. Would highly recommend.”

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Posted 1 week ago

“We love services that get us results immediately’ our rep Javon was awesome in store and we received our delivery next day! Great mattress at even better prices”

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Posted 1 week ago

“Very good experience and delivery”

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Posted 1 week ago

“The young man was helpful and patient -- highlighted low-cost options that met our requirements. Delivery was scheduled quickly and the men set up the bed and cleaned out the packaging quickly and efficiently.”

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Posted 1 week ago

“Excellent service fair prices.”

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Posted 1 week ago

“love our new matrass. my backache much better. the price was great. matrass arrived exactly as promised. their white glove service brought the old matrass down for garbage pick up. very satisfied.”

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Posted 1 week ago

“Good people to talk to and buy good mattress & bedding accessories from.”

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Posted 1 week ago

“Great service”

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Posted 1 week ago

“had an outstanding experience with National Mattress from start to finish. Gregory was incredibly helpful, knowledgeable, and professional throughout the entire process. Even behind the scenes, he made sure everything went smoothly and kept me informed every step of the way. The communication by email was prompt, clear, and courteous, making the purchasing process easy and stress-free. The delivery service was exceptional—arriving as scheduled with a professional and friendly team who handled everything with care. It’s refreshing to receive this level of customer service. I highly recommend National Mattress, and I especially want to thank Gregory for going above and beyond to ensure a great experience. Excellent service all around!”

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Posted 1 week ago

“Great service, advice and prompt delivery! Loved the selection 👌”

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Posted 1 week ago

“This was my first time buying a brand new mattress and the whole process way pretty great. The showroom was well laid out and chill. The employees were helpful but there was no pressure. We could look at our own pace. We ended up getting the wrong mattress for us by mistake mixing it up with another that was similarly named but the exchange process couldn’t have been smoother and easier. It’s a great thing that NM offers.”

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Posted 1 week ago

“I dealt with Arnold W. who provided great customer service when making the purchase and the delivery came the very next day as promised. This is my second time purchasing from National Mattress and each time has been very positive.”

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Posted 1 week ago

“Excellent quality”

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Posted 1 week ago

“I spent approximately six hours researching mattresses on this site, specifically selecting models that indicated they could ship to my postal code after I entered my delivery information. The website advertises shipping across Canada, and I chose one of the most expensive mattresses available on the site based on the information provided. The site continued to behave as though delivery was available: it accepted my postal code, displayed shipping options and an estimated delivery date, and even requested delivery address information during checkout. It was only at the final payment stage, immediately before completing the purchase, that I discovered the mattress was actually pickup only. This was an enormous waste of time and a deeply frustrating customer experience. For a large, expensive item like a mattress, delivery availability is not a minor detail — it is a fundamental part of whether the purchase is possible. I contacted the company to express my frustration and to give them an opportunity to address the issue. Unfortunately, they took no responsibility for the misleading checkout experience. Their phone customer service lacked any knowledge whatsoever and was terribly unclear as well. He couldn’t even answer whether they ship across Canada, rambling about how they did and they stopped and he has no idea now. I would be cautious about trusting the information they provide, and would think twice before making such a significant purchase from a company that doesn’t stand behind their own policies as advertised. Better I learned it now versus having to make a claim on their satisfaction guarantee and finding out I was stuck with a $4000 mattress and a company that doesn’t know what they’re doing.”

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Posted 1 week ago

“I called into the Hamilton store, speaking with Wayne, later known to me as the Manager, enquiring into a specific mattress to purchase for my sister. It was upon this initial call with Wayne, that we appeared to get off on the wrong foot. After expressing concerns, and in the end things proceeded amicably, quickly and confidently. Anyway, and during the call, unbeknownst to me, my sister was in-store, testing out the mattress. She later tells me that she was met by salesperson, Gregory who she tells me was pleasant and friendly enough. I came to find this business through a general Google search. Of course, I read a plethora of reviews specific to the store and they appeared to have a good customer rating. I saw a few good quality mattresses and at extraordinary prices almost too good to be true; It was true! Prior to contacting the business, I spoke with my sister advising her a few well priced - well known mattresses. She wanted to be able to test out the mattress, before purchase, like any person. I observed online, that the business has a 365 day mattress home trial period, and that the Hamilton store had the specific one on the floor to try. I told her to go as soon as she could to try it out. She tells me that it was firm, but, could be good as it’ll likely soften. In speaking with Wayne, I advised him that my sister wanted new; however, they didn’t have new, and only had what they call, “open bag” meaning it was a previously purchased and brought back through the 365 home trial and when resold is bagged! “Open Bag” is kind of a poor selection of words. Could’ve called it “pre-loved,” “trialed.” When I asked, he couldn’t be sure how long it was trialed for, something that the business should have known operation wide. A two week vs. a month vs a few months vs a year does make a difference albeit and I did enquire further, how that affects warranty. Warranty is still 10-years from date of new owner purchase. Then, I asked if the 365 sleep trial would be applicable to the “open bag?” He told me, it would only have a 14-day trial period. This being said, It was about $60 cheaper than new hence the reason we didn’t mind the difference in paying for new; they were out of stock and didn’t know when it would be back in stock. My sister wanted the mattress quickly. After my sister agreed to the purchase, she’s the one sleeping on it, we moved forward with the purchase. Wayne when I asked, due to initial concern and one other, threw in an essential mattress cover. Next up, delivery date set-up! It was unbelievably a fast turnaround. Upon payment, there appeared to be technical difficulties with the businesses payment system as Wayne was unable to see our payment. So this, delayed delivery by a day. Delivery would’ve been the following day but not for the system glitches. Communication, isn’t their strong suit. Although Wayne followed up, there were communication issues with delivery notice and delivery expectations. After confirming the delivery date, we didn’t receive a time or how we’d be notified. I had to call the store. Wayne was off when I called and so, Gregory answered and provided answers to my questions. I asked my sister her take on delivery and this is what she said, “ Well I asked where they could park. I told them. They asked me to come down to show them. They figured it out anyway. I told them what to enter on the intercom. The guy said the wrong unit number back to me. They were taking a while to buzz so I went down to the lobby and my phone rang. Which was me being buzzed. I opened the lobby door to let them in. Others that were waiting for the elevator let them go ahead. There was no room in the elevator for me and the walker. I told them 3rd floor. They were waiting in the hallway on my floor near my unit. They seemed in a hurry and seemed like they didn’t want to wait for me to inspect both the mattress and boxspring ( writer here, I told my sister to do so, never just accept delivery without doing so). I inspected both as well as I could before I unlocked my door to let them in.” Although Wayne put in the notes, in-room set-up (I believe an additional cost that he waived but wasn’t required - still a nice gesture), my sister just asked they leave the wrapping on and her friend would set it all up as she still had her old mattress to move out. This being said, and after all has been done, here is my sisters take on the mattress, a Sealy Posturepedic 800 series 14” Plush Eurotop Mattress Double/full & the business brand 8” box spring with tax, $711 —- “Well the mattress is comfy. I have ZERO lower back pain when I wake up and the duration I’m awake. My sleep 💤 is deep and sound.” She’s had it for about a week now! I hope that she gets 15-20 years out of it. And, after all is said here, maybe she’ll get it for free!! She needs a break in life. Thank you Wayne, for conducting business with honesty, integrity and accepting constructive feedback!”

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Posted 1 week ago

“I'd never heard of this company until I came across their website while researching mattresses online. The staff at the Mississauga (Dundas Street) store were very pleasant, knowledgeable and helpful. National Mattress's prices are well below the competition's (by a huge amount!) and their 365-night guarantee and super-fast delivery are virtually unheard of (I've not come across other retailers who offer either of these). I strongly suggest purchasing from National Mattress! Hopefully the company will expand beyond their current seven locations so that more Canadians can benefit from its wonderful staff and amazing prices!”

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Posted 1 week ago

“Great experience! The whole process was easy, the mattress was shipped on time, and I received good delivery updates and notifications. Everything went smoothly. Very happy with the service. Five stars!”

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Posted 1 week ago

“Misleading Name, Fake Policies, Terrible Customer Service Do not trust National Mattress. They heavily market "Canada-Wide Shipping" and promise free shipping across Canada for orders over $199. However, they changed their policy overnight, added a massive $119 delivery fee to an item already sitting in my cart, and completely refused to honour their own published terms. When confronted, customer service blamed a "promotion ending," but the reality is they have quietly stopped servicing Canada nationally and now focus almost exclusively on the GTA. Their name is completely misleading to fellow Canadians looking to buy Canadian-made products. Shop elsewhere with a company that actually values honesty and customer service.”

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Posted 2 weeks ago

“Got extra firm, still amazing when i weight above 240lb / 100kg no changes”

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Posted 2 weeks ago

National Mattress Canada is rated 4.8 based on 17,782 reviews