National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 18,574 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 18,574 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 31st October 2026

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and knowledgeable staff ..helped us pick the perfect mattress and they delivered the next day which was perfect for us”

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Posted 10 months ago

“Exceptional service, very good quality mattresses, pillows and bedding. Unbeatable price!”

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Posted 10 months ago

“The staff was knowledgeable and considerate of our budget. He showed us a matress that was discontinued so that we could get a better quality for a great price. Additionally, the additional sales on on pillows, sheets, mattress protectors etc, made the purchase experience great.”

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Posted 10 months ago

“Great selection of mattresses and knowledgable staff”

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Posted 10 months ago

“I had a great experience with Charlie. She was very patient and helped me sort through the large selection of mattresses at the store.”

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Posted 10 months ago

“good mattress”

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Posted 10 months ago

“Rude delivery”

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Posted 10 months ago

“Great customer service, accurate delivery time and exceptional product. My child will now sleep peacefully at night! (As will mom and dad :)).”

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Posted 10 months ago

“Very friendly people. High quality”

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Posted 10 months ago

“Excellent service and quality products.”

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Posted 10 months ago

“I found they have terrible customer service and once you make the purchase they dont really care anymore. I made my purchase and set up a delivery date which shows on my invoice. I got a random email a couple days before from a third party saying its now going to be the next Monday. Whenever I called national mattress I had to wait on hold for quite sometime before someone would answer. When they did they acted very concerned like they wanted to help. First call- " oh let me figure this out for you ill call you back right away!" 6 hours later when I called back. " oh that's no good let me figure this out for you" instantly transfers me to a line that non stop ringing. Third time I call - " sorry to here this sir, I want to help you so I need you to email support, and then im going to call support and have them reach out to you right away" Confused by this i said if youre going to call them anyway why cant you the employee contact them and tell them what's going on you have the invoice, you have the dates, you hired the third party not me and youre going to contact support anyway seems silly I too have to email them. "Sorry sir I understand your frustration im just an employee you have to contact support " im so happy they understand your frustration because when I asked if he could just transfer me to a manager after that he said "yes sir I will transfer you" and then just hung up. When i emailed support like I was told to all they did was tell me to email the third party, acted like they cared by saying stuff like " im sorry you were not satisfied with our reply," and all they really did was delay the week until my mattress was delivered. In conclusion my complaint did nothing, my mattress still came a week late. Nothing was done by.national mattress except make me do more work and email support, who did nothing but delay the week, and tried to get me to do even more work and email the third party while just creating more upset by saying stuff like "we are sorry this is happening," and " we are sorry you weren't happy with our response," because nothing they said was helpful and they sure didnt do anything helpful, and they literally did nothing to try and rectify this in anyway what so ever. The Brick will actually refund some of.your purchase but not national mattress they only care about your money and not the customer that's 100% garuntee right there”

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Posted 10 months ago

“My choice of mattress was perfect. Medium firm love it”

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Posted 10 months ago

“Staff was friendly and helpful”

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Posted 10 months ago

“Great selection”

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Posted 10 months ago

“It had been 2 years since I came to Canada. I had my best sleep last night. Thank you so much national mattress”

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Posted 10 months ago

“The mattress was delived fast and on time. It is comfortable and the whole experience was great. Highly recommond using this company!”

National Mattress Canada 5 star review on 12th December 2025

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Posted 10 months ago

“Yaman was very knowledgeable and helpful.”

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Posted 10 months ago

“Good mattress for the price”

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Posted 10 months ago

“Superior customer service. Extremely helpful and knowledagble. Very quick and efficient. A++ would recommend and come again.”

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Posted 10 months ago

“Price was great. The item that I ordered was in stock and was delivered promptly.”

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Posted 10 months ago

National Mattress Canada is rated 4.8 based on 18,574 reviews