National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 16,393 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 16,393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 1st February 2026

1234

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ease of ordering. Upon opening the package, straight forward, be sure to have room when opening up the mattress and let it expand. Wait a minimum of 24 hours and using it, the best sleep I've had in years!! Would recommend hugely for anybody shopping for a mattress.”

Helpful Report

Posted 1 month ago

“The staff at your Markham location were very professional and helpful. They made what intially felt like a big decision, feel easier without feeling pressured to make a quick decision. I appreciated their support and knowledge.”

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Posted 1 month ago

“Great experience from start to finish! Ordering our mattress and box spring was easy and stress-free. The customer service was excellent, with clear and timely communication throughout the process. Delivery was smooth, on time, and handled professionally. The prices were very reasonable for the quality we received. Highly recommend for anyone looking for good value and reliable service.”

Helpful Report

Posted 1 month ago

“I like purchasing from NM for the quality of their mattresses. Recently, I’ve also noticed that the customer service is very efficient and helpful in resolving the issue. I would recommend that the company updates the sizing on certain mattresses on their website as there are some discrepancies from the product that is actually received, and this causes disappointment.”

Helpful Report

Posted 1 month ago

“The staff at National Mattress were very professional with explaining about the product, price, and delivery was next day. Overall, I'm very pleased with National Mattress for the great product and services offered.”

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Posted 1 month ago

“Excellent service.”

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Posted 1 month ago

“This store has a huge variety of mattress options. The employee that helped us, Logan, was super helpful and knowledgeable!”

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Posted 1 month ago

“The matreess is good and comfortable.”

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Posted 1 month ago

“Love National Mattress, the only place I get my mattresses now. Got one from them a few years back, so now that I needed another one, I went back to them. Customer service is great and free delivery is a great bonus!”

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Posted 1 month ago

“The gentleman who helped me find a mattress was the best part. Professional and relaxed at the same time and helped me explore and find the right mattress for me. Went above and beyond to make sure I got a great price too. Would highly recommend!!”

Helpful Report

Posted 1 month ago

“Very happy with my new mattress and adjustable base. I would definitely recommend National Mattress!!”

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Posted 1 month ago

“Super friendly, incredibly convenient, kind and professional, amazing prices and variety! Thank you for working with us. We are very pleased with the experience and product. Best regards to your amazing team!!!”

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Posted 1 month ago

“The agent in the store was very friendly. The website is comprehensive. The collection and prices are competitive. The delivery was smooth. The only reason they missed a star is the fact that all the mattresses in the store are wrapped in bags; you don't get the actual feeling of the mattress when you try it in the store because of that. I wish they would remove them so we can feel the mattresses before buying them.”

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Posted 1 month ago

“Excellent showroom with a great display of mattresses, and staff were very clear with the checkout process.”

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Posted 1 month ago

“We felt welcomed as soon as we arrived and were impressed by the depth of knowledge and courteous service without any pressure whatsoever. We were so pleased and confident that we getting great value for the price that we bought on the spot!”

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Posted 1 month ago

“Great experience with Matteres Company! They have an excellent exchange policy. I was able to exchange my mattress smoothly and received a brand-new one without any hassle. The service was quick, professional, and efficient. The new mattress is very comfortable, and I’m extremely satisfied overall. I would definitely recommend Matteres Company to anyone looking for quality products and great customer service.”

Helpful Report

Posted 1 month ago

“The sales rep was amazing....his product offerings and steered me to an extra firm memory foam mattreess and love it.”

National Mattress Canada 5 star review on 15th January 2026

Helpful Report

Posted 1 month ago

“I have ordered a mattress and a frame bed. The mattress has high quality and I like it. But the bed frame is terrible . It’s very noisy, extremely sensitive to even the slightest movement, and very weak. It has been frustrating for me, and I would like to request a refund.””

Helpful Report

Posted 1 month ago

“I want to preface this review by saying that I had originally bought and sent back both an Endy and a Douglas mattress as their medium firm levels were too soft for my back and were giving me issues. I was at a crossroads as to where to go between Costco and other retail outlets. Thats when I saw an ad for National Mattress which happened to be close to my home in Kitchener. I drove to the location and in my initial experience, the customer rep was friendly, and understanding while offering me styles that were suited to what I was trying to accomplish. I left that day with a few screenshots of four mattresses that I felt would fit my bill. Two were NM brand, traditional very firm while one was extra firm by Chirofoam and the other was a Beautyrest Firm. I was strongly leaning towards the NM extra firm and called the branch to order. When I told the rep (Shivam) my dilemma be warned me to be careful while choosing the NM Extra firm as another client who was also a side sleeper faced issues with comfort due to lack of pressure points in the mattress and had to return it. He guided me to choose the Chirofoam which is what I finally purchased. It was delivered the next day- which was fantastic. While I have yet to try my new mattress, I can safely say that the service and guidance from the National team was excellent and I would strongly recommend them.”

Helpful Report

Posted 1 month ago

“Great experience shopping for a mattress at the Dundas location. My questions were answered respectfully and in much detail and I was left alone to shop and test mattresses with no pressure sales. Mattress was delivered on time and as promised.”

Helpful Report

Posted 1 month ago

National Mattress Canada is rated 4.8 based on 16,393 reviews