National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 16,200 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 16,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 15th January 2026

National Mattress Canada 5 star review on 14th December 2025

Pauline B

1231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mattress is sinking on one side. I am getting back pain. Did not expect this from the company. Pretty dissatisfied and disappointed with the product.”

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Posted 3 years ago

“Not comfortable”

Helpful Report

Posted 3 years ago

“I am writing about your Mississauga Location We visited your Mississauga Location recently and was thoroughly disappointed in the service we Received. Upon entering this store nobody offered any help at all. We went to the desk and told this person we would like to see the factory special on Serta I comfort. We were told they only had 2 I confort in store and only have them on line. They never offered to show us any other mattress In fact never offered us any help at all. Well we decided to walk in your Warehouse to see what you had. Not once did anyone approach us to offer some assistance. The customer service is just terrible. In fact there is none at all in the Mississauga location. Very disappointed. We believe this should be addressed by Management. Well!we decided to go back to Etobicoke location that we visited once before. From the minute we walked in someone approached us to see if they could help us. We were explained the difference in Mattresses and showed us around. Also explained all charges offers! warranty and delivery status. This location is a 100% better then the Mississauga location We were dealing with a person by the name of Wayne who went out of his way to make sure we understood everything This is why we decided to make a purchase. We would not recommend anyone to the MISSISSAUGA LOCATION Delivery upon delivery while mattress was still on the truck we noticed the packaging had Been torn and mattress looked dirty in that area. Was told it happened when they moved it We decided right then and there we did not want this mattress and told driver they could take it back. We went back to Etobicoke store where we purchased it. As Wayne was not in we explained our situation to the person who was there and he was very apologetic and refunded us for Full amouht. Again the Etobicoke location has excellent Customer service. To say the least we were very Disappointed .”

Helpful Report

Posted 3 years ago

“Ordered a mattress on August 7, 2022. I was supposed to be contacted to set up delivery and was not. I called them on Aug 10, 2022 and set up delivery. Delivery was supposed to be Aug 17, 2022 it is now August 20, 2022 and still have not received the delivery. very disappointed as all review said they received their mattress within 3 days of purchase.”

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Posted 3 years ago

“The worst experience in my whole life. When I place in the order, I have told the salesperson that I need the boxes move in the basement to my guest room. When the truck arrive,the delivery person refused to put the boxes to the basement unless I pay him $30, as I’m a 74 year old, I have no choice but paid him $30. To me it’s a ripoff. The two deliveries person should be fired for destroying the company image.”

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Posted 3 years ago

Hi Paul, we took a look at your order and it looks like you have chosen the contactless front door delivery option for you order. There is a $25 charge for in-room service which the delivery persons charged you at the time of delivery. We will contact you to clarify if we made a mistake by not adding the service to your order originally, or if there was any other miscommunication. We look forward to resolving this. Thank you!

Posted 3 years ago

“I bought a mattress almost three months back .Now the threads are coming out .Cheap quality .”

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Posted 3 years ago

“Very uncomfortable 😕”

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Posted 3 years ago

“The item was shipped to the wrong address and my attempt to have the error rectified was not successful. I admit the error was mine however there where sufficient clues on the order to have justified some clarification on your part. Not impressed at all!”

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Posted 3 years ago

“Excellent customer, service, very competitive prices and very good quality”

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Posted 3 years ago

“Based on reviews I decided to order a mattress from National Mattress. After it was ordered I was told they were out of stock, 2 weeks. Once I received my delivery confirmation, the day it was to be delivered they contacted me to say the mattress was promised to someone else. 2 more weeks. When I received my next delivery confirmation, the day it was to be delivered, ( I had sent a detailed description and pictures of where it was to be delivered) I was told they didn't know where to leave it so no delivery again. 2 more weeks. still waiting for delivery. Not very reliable.”

Helpful Report

Posted 3 years ago

“Unfortunately the item that i received was different with the item I've seen in the store and website , low quality, I think it's expensive according to the quality There is a unfair policy for exchange or refund, so we couldn't do both 1. Exchange has cost 90$ 2. I removed the plastic cover so I could not refund”

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Posted 3 years ago

Hey Boshra, can you please send an email to support@nationalmattress.ca, and explain to us how the product is different. If we made a mistake, we will be happy to fix it. Thank you!

Posted 3 years ago

“My mattress was torn twice while the delivery guys brought it upstairs. I complaint and the company made me sign a waiver if it gets torn it’s not their responsibility. And it was torn again second time and now I have to keep up with that damaged mattress. Clever people, and bad service.”

Helpful Report

Posted 4 years ago

Hey Sooraj, you have purchased a very large king-size mattress and required us to bring it up a very narrow and tight stairway into your bedroom. Our delivery personally had informed you that there is a high possibility of damage, as there is simply no way of bringing this mattress into your bedroom without squeezing and forcefully pushing it through. We required a damage waiver after receiving a complaint about your first mattress being damaged. Lucky enough, it looks like the small tear is on the bottom of the mattress and this will not affect your comfort or warranty in any way. We thank you for your understanding.

Posted 4 years ago

“It was supposed to be delivered on Dec 23 but never showed up. I called the delivery guys and was told I had to pick up at their depot. Cancelled the order”

Helpful Report

Posted 4 years ago

Hey Marie, your mattress was sent with a courier, and unfortunately, we do not have any control over the delays a courier may be experiencing. We are sorry that you could not get your mattress delivered on December 23rd, after placing the order on December 18th.

Posted 4 years ago

“Very bad service. They will not accommodate any of my delivery times and dates. I gave them 5 out of 7 days in a week to deliver but they still did not deliver. They also do not tell you the time and expect you to take time off all day from your job. When we called the customer service it was a Don’t Care attitude Will never buy from them and will not recommend to anyone.”

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Posted 4 years ago

“Very bad customer service! You will have to born twice to get a reply back from them. Sent a damaged product, and told us to wait months to get replacement. Offering the cheapest discount and we had no choice to keep it. Never again!!”

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Posted 4 years ago

“I have recently made a purchase at national mattress but after few days I realised that the mattress is not as I expected and reached them but not get proper solution for exchange even. So disappointed”

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Posted 4 years ago

“Unfriendly staff, bad customer service, they don’t communicate company return/exchange policies before purchase. For the Question: How quick did the company reply to your queries? Answer: Never replied to my email sent almost 10 days ago.”

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Posted 4 years ago

“Terrible Delivery System. After waiting the entire day with no specific delivery time, the truck arrived at 2:30pm for my delivery. The company had an incorrect digit on my mobile number so instead of the driver going to the building concierge to ring my apartment, the driver leaves. I contacted the company immediately to request the driver to return but my delivery was rescheduled for the next day at an undetermined time!! this is not customer service.”

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Posted 4 years ago

Hi Tracey, we send out notifications on the day of delivery with live tracking as well as an estimated time window. Our drivers had the incorrect phone number on the invoice and were unable to get in touch with you to deliver your order. You have contacted us when they were already out of the area, so we had to reschedule your delivery for the next day. You will receive another email tomorrow with an estimated time of delivery, as well as a phone call when they are close to your home.

Posted 4 years ago

“My experience was a complete disaster. Product and delivery guys are good but service from management is the absolute worst I’ve seen anywhere in a very long time! I don’t recommend these people to anyone. First of all they only deliver to Brampton on Tuesday and Thursday. Product is never in stock and you have to wait at least 2 weeks to get your stuff. Management is horrible and aggressive. I’m sticking to Leon’s”

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Posted 4 years ago

“Delivery bad. They did not deliver to the door.”

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Posted 4 years ago

National Mattress Canada is rated 4.8 based on 16,200 reviews