National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 15,432 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 15,432 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

Write Your review

Tell us how National Mattress Canada made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

National Mattress Canada 5 star review on 25th October 2025

1215

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and Very Good Service”

Helpful Report

Posted 2 months ago

“Good Hospitality and Care”

Helpful Report

Posted 2 months ago

“Great price, great range of products, great and super-fast delivery. Items received on time. Delivery personnels very polite and efficient. Everything went as expected.”

Helpful Report

Posted 2 months ago

“Overall, I really enjoyed my experience with National Mattress. On August 19, I bought a good king-size mattress for almost half the price since it was from the open-box category. In the store, we received warm and friendly service, and we were allowed to try out all the mattresses available. I was happy to purchase a quality product at a price only slightly higher than IKEA, yet significantly cheaper than other stores selling high-quality Canadian mattresses. We discussed the required delivery date and made it clear that we could only accept the mattress in the evening, as other times would not work for us. Naturally, on the delivery day at 8:30 in the morning, the driver called me to say he would be at my place in half an hour. To be fair, this alone was not a big problem — anyone can make a mistake. But what followed turned into an unpleasant situation. I told the driver that neither the time nor the address was correct, so he canceled the delivery and I started calling the office. And here’s the most interesting part: I was on hold for an hour, and no one ever picked up. I sent an email and only got a response a WEEK later. Service cannot work like this — it’s terrible. I had to go to the store in person, where we resolved the delivery issue in five minutes, and they offered us free pillows as a peace offering. In the store everything is great — the staff, the mattress selection, and the service. But the online service is awful; it simply doesn’t work. I’m giving 4 stars because I’m satisfied with the purchase, the price, and the in-store service. The online service alone would not even deserve 1 star”

Helpful Report

Posted 2 months ago

“The salesman was very knowledgeable and not pushy; price was reasonable. Delivery was fast and on time; overall a great experience.”

Helpful Report

Posted 2 months ago

“Very good customer service. Delivered on time as promised.”

Helpful Report

Posted 2 months ago

“This is not the first time we have bought a mattress here. There are many choices and the prices are reasonable. The most important thing is that they have a ten-year warranty. It is very suitable for customers who demand quality.”

National Mattress Canada 5 star review on 7th September 2025

Helpful Report

Posted 2 months ago

“Great price, fast delivery!”

Helpful Report

Posted 2 months ago

“Staff was very helpful. They asked what we were looking. Showed us couple of mattresses the let us try them at our own leisure. They don't pressure you to buy anything. One of the more please shopping experiences I've had.”

Helpful Report

Posted 2 months ago

“Got our first of two mattresses today. Delivery was great, mattress is great!”

Helpful Report

Posted 2 months ago

“The mattress is extra firm and just the right thing for my body pain. I haven’t had any body pains since I started using this mattress.”

Helpful Report

Posted 2 months ago

“Excellent quality and comfort”

Helpful Report

Posted 2 months ago

“The staff were friendly and not aggresive. They waited until we had questions and the answered them properly.”

Helpful Report

Posted 2 months ago

“We had a great experience with National Mattress. Henry was super helpful and knowledgeable about all the mattresses. He did not pressure us to buy which made our decision to purchase easy and confident we were getting something we wanted. The delivery was on time and also a good customer experience. We enjoy the mattress so far and have had 2 good nights of sleep.”

Helpful Report

Posted 2 months ago

“Great mattress, great service, great delivery.”

Helpful Report

Posted 2 months ago

“The mattress that I bought has a great quality. I confirmed the excellent customer service and quick delivery. I will definitely recommend National Mattress to my friends!”

Helpful Report

Posted 2 months ago

“We love the mattress! Arrived as described. The delivery process was also great. I received several updates throughout the day. Arrived on time. Couldn’t be happier!”

Helpful Report

Posted 2 months ago

“Great selection with plenty of choices, and you can try on items in-store for as long as you like. Delivery was smooth and well-organized—they notify you of the time window when they’ll be in your area, keeping you well informed throughout the process.”

Helpful Report

Posted 2 months ago

“It was easy to choose National Mattress when shopping for a new mattress as they have a wide range of selection at a great price. While most of the other places sell similar products at a higher prices, their prices are very reasonable and having physical stores was a good thing. I chose a mattress online but wanted to visit the store and feel that mattress before purchasing. Also, I could schedule the delivery to my preferred delivery date and the delivery came on time as expected.”

Helpful Report

Posted 2 months ago

“Very Friendly, Knowledgeable Customer Service Representatives. No stress shopping experience. Prices are very affordable. Always kept us informed about the delivery of our mattress.”

Helpful Report

Posted 2 months ago

National Mattress Canada is rated 4.8 based on 15,432 reviews