Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,928 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 24,928 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 stars, would have been 5 if the lettering on the poles ie C in our case was illuminated however, I believe the improvements to the car parking is incorporating this. Other wise great 👍”

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(Long Stay) - Posted 3 years ago

“Easy to book through the website and convenient location”

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(Short Stay 1) - Posted 3 years ago

“Parking is expensive but everything else was easy to do and a pleasant experience”

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(Long Stay) - Posted 3 years ago

“Prices increasing, shuttle bus removed, no special rates for using the site numerous times in a year. Fixed price return Taxi prices from South Shields now slightly less so will be using them in future especially when taking into account the added fuel price to drive there in my own car.”

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(Short Stay 2) - Posted 3 years ago

“I always seem to have problems with the technical side of parking at the airport eg barrier won't open as it hasn't recognised number plate or flight changes and have to amend car parking etc however the staff at the car parking office have always been so very helpful and pleasant, nothing is too much trouble - they are great ! What I don't like is when you ring the airport is, automated voice refers you to the website or to email someone however the reason most people ring is because they have a problem that can't be solved online via the website or waiting for a response via email it's usually urgent/complicated. So a manned customer service would be nice and also not being charged for the phone call would be even better!”

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(Long Stay) - Posted 3 years ago

“One star dropped due to poor directions to the Premium Fast Track parking area, we ended up at the Premium Meet & Greet area and had to get help from the operator to release us from there. On the return leg of our holiday the machine asked that I pay for 14 nights parking - A quick conversation with the operator and we were released and on our way. Suggest checking on line maps and airport instructions more than we did.”

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(Premium Fast Track) - Posted 3 years ago

“Much easier than Manchester airport where I have previously flown from.”

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(Premium Meet And Greet) - Posted 3 years ago

“Straightforward to navigate. Helpful staff.”

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(Long Stay) - Posted 3 years ago

“It is always easy to book and the car park is very handy, no matter what area you park in, however it about time the number plate recognition system worked correctly, I always have to insert the parking ticket, that is never recognised, and call the operator and wait for the barrier to be opened.”

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(Long Stay) - Posted 3 years ago

“Ticket didn't work on leaving car park despite being prebooked. Got out by messaging help but seems odd.”

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(Short Stay 2) - Posted 3 years ago

“Parking was good to use and convenient for getting to and from the terminal with suitcases.”

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(Short Stay 2) - Posted 3 years ago

“Parking is straightforward at the airport. we always use the short stay, its fine - does what it says on the can.....nothing really complicated. a reduction in price would be good - as quite expensive now”

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(Short Stay 1) - Posted 3 years ago

“Parking is good but far too expensive”

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(Long Stay) - Posted 3 years ago

“Good easy access convenient parking. No hassle.”

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(Short Stay 2) - Posted 3 years ago

“Good for parking your car when you fly away, not much good for anything else as it's a car park. Suppose you could build affordable houses on it but then you'd have nowhere to park your car”

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(Short Stay 2) - Posted 3 years ago

“Good parking facilities but too expensive.”

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(Short Stay 1) - Posted 3 years ago

“Spaces could be a bit bigger especially when you need to get luggage out but car parking was easy and straight forward and secure”

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(Long Stay) - Posted 3 years ago

“Getting back to normal but needs an injection of vava voom”

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(Short Stay 1) - Posted 3 years ago

“Parking is extremely easy in all car parks. It’s nice when you return from your holiday to know that your car is nearby and safe. One downside is that the costs seem to increase every time I book.”

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(Short Stay 1) - Posted 3 years ago

“Lots of parking spaces all a reasonable width. short walk to the terminal. More trolleys need to be available in the park for those coming for departure.”

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(Long Stay) - Posted 3 years ago

Newcastle Airport is rated 4.6 based on 24,928 reviews