Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 25,136 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 25,136 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Short stay1 car park could do with some more disabled bays. Really struggled to find a bay let alone a disabled one. Also without fail the ANPR can NEVER recognise my personal registration number and I have to contact an operative which is very embarrassing when there is a queue of cars behind you. This has been happening for years now and really needs sorting out. Otherwise Newcastle airport parking is good.”

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(Short Stay 1) - Posted 3 years ago

“Disappointed with having to walk to terminal as no buses”

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(Long Stay) - Posted 3 years ago

“Upgraded to the express car park, parking not cheap but it's safe and reliable.”

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(Short Stay 1) - Posted 3 years ago

“Plenty off space car well looked after”

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(Short Stay 1) - Posted 3 years ago

“Worked well, used Premium Meet and Greet for the first time - all worked as expected, no delays. Everything as expected!”

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(Premium Meet And Greet) - Posted 3 years ago

“As I am disabled very disappointed no buses running in the car park”

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(Long Stay) - Posted 3 years ago

“Parking was fine. The problem I always seem to have is at the exit barrier. When I insert the ticket the machine always asks for a payment even thought I’ve pre booked and paid. Therefore I always need to speak to operator who checks the registration of car then raises the barrier.”

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(Short Stay 2) - Posted 3 years ago

“Signs for premium meet and greet not clear but once in service excellent”

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(Premium Meet And Greet) - Posted 3 years ago

“Overall good but parking becoming expensive, now going to get taxi as its cheaper.having used parking 3 times in the last 5 months a loyalty card system would be good.dont lose customers.”

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(Short Stay 2) - Posted 3 years ago

“Better markings defining parking lanes ie A B C etc marking lanes”

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(Short Stay 1) - Posted 3 years ago

“4 stars, would have been 5 if the lettering on the poles ie C in our case was illuminated however, I believe the improvements to the car parking is incorporating this. Other wise great 👍”

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(Long Stay) - Posted 3 years ago

“Easy to book through the website and convenient location”

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(Short Stay 1) - Posted 3 years ago

“Parking is expensive but everything else was easy to do and a pleasant experience”

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(Long Stay) - Posted 3 years ago

“Prices increasing, shuttle bus removed, no special rates for using the site numerous times in a year. Fixed price return Taxi prices from South Shields now slightly less so will be using them in future especially when taking into account the added fuel price to drive there in my own car.”

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(Short Stay 2) - Posted 3 years ago

“I always seem to have problems with the technical side of parking at the airport eg barrier won't open as it hasn't recognised number plate or flight changes and have to amend car parking etc however the staff at the car parking office have always been so very helpful and pleasant, nothing is too much trouble - they are great ! What I don't like is when you ring the airport is, automated voice refers you to the website or to email someone however the reason most people ring is because they have a problem that can't be solved online via the website or waiting for a response via email it's usually urgent/complicated. So a manned customer service would be nice and also not being charged for the phone call would be even better!”

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(Long Stay) - Posted 3 years ago

“One star dropped due to poor directions to the Premium Fast Track parking area, we ended up at the Premium Meet & Greet area and had to get help from the operator to release us from there. On the return leg of our holiday the machine asked that I pay for 14 nights parking - A quick conversation with the operator and we were released and on our way. Suggest checking on line maps and airport instructions more than we did.”

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(Premium Fast Track) - Posted 3 years ago

“Much easier than Manchester airport where I have previously flown from.”

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(Premium Meet And Greet) - Posted 3 years ago

“Straightforward to navigate. Helpful staff.”

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(Long Stay) - Posted 3 years ago

“It is always easy to book and the car park is very handy, no matter what area you park in, however it about time the number plate recognition system worked correctly, I always have to insert the parking ticket, that is never recognised, and call the operator and wait for the barrier to be opened.”

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(Long Stay) - Posted 3 years ago

“Ticket didn't work on leaving car park despite being prebooked. Got out by messaging help but seems odd.”

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(Short Stay 2) - Posted 3 years ago

Newcastle Airport is rated 4.6 based on 25,136 reviews