Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 25,129 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 25,129 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Dear Team, I am a frequent customer and have to say, the general service is outstanding, and the team is very friendly, helpful and always reachable. The only con I would like to mention is that some other customers are parking purposely it seems, over two parking bays and therefore blocking space for other customers. I've spotted 5 such cases last month. It would be good if this could be monitored a bit by the company. Trolly stands would be a All else is very good!”

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(Short Stay 1) - Posted 2 years ago

“Very easy experience and happy with everything, except the price.”

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(Short Stay 1) - Posted 2 years ago

“The car parks at Newcastle Airport has been resurfaced in recent years and the new tarmac road surface is far better for the trolley cases. My biggest criticism would have to be that the bays are too narrow . Since the price to park has almost doubled they could have made the bays wider.”

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(Long Stay) - Posted 2 years ago

“All was good with the service until we returned for our car and the signage to direct us back to short stay 2 was terrible. Not just us but 2 other families took a wrong turn and we were all looking for our cars. So please get a stranger to check your signage. Not a regular as they will be familiar with layouts. Other than that. Fine.”

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(Short Stay 2) - Posted 2 years ago

“Easy to book well signposted on entering,a little expensive but convenient.”

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(Short Stay 1) - Posted 2 years ago

“Used Short Stay 2, easy access and plenty of spaces, 3 minute walk to the terminal but you pay for the convenience.”

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(Short Stay 2) - Posted 2 years ago

“I’ve never had an issue with Newcastle Airport on my many travels. Security usually moves quickly and delays are minimal. Food outlets are awful quality and crazy price but that’s just expected at an airport. If only you could get a Premier Inn breakfast instead of £15 for a plate of rubbish.”

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(Long Stay) - Posted 2 years ago

“Very convenient location and helpful, cheerful staff. A little expensive and a shame I had to clear snow and frost from the screens at 7 in the morning 🥶”

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(Premium Meet And Greet) - Posted 2 years ago

“Drop off was quick and painless with very courteous staff on return the same apart from the cars were parked on angle making it a bit difficult to get in as i have a bad foot”

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(Premium Meet And Greet) - Posted 2 years ago

“Please increase the height and size of the parking area signs A-B-C etc and light them up.. We had difficulty finding our car after a week holiday.. We also met another couple who had the same difficulty and they said it happens to them every time they use the long stay car park.”

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(Long Stay) - Posted 2 years ago

“AIRPORT PARKING SERVICES ARE GOOD, BUT GETTING FAR TOO EXPENSIVE A 2 WEEK STAY WAS AROUND £40 BUT NOW MORE THAN DOUBLED TO £100. IT'S GETTING REDICULOUS, ALOT CHEAPER GETTING 2 TAXI'S”

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(Long Stay) - Posted 2 years ago

“Quick and easy to booked a little pricey”

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(Long Stay) - Posted 2 years ago

“A bit pricey but, very convenient.”

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(Short Stay 1) - Posted 2 years ago

“Efficient in almost everything. Would have given 5 stars but didn't like having to get on a bus. Think that is where I caught covid.”

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(Premium Meet And Greet) - Posted 2 years ago

“No issues easy walk to terminal.”

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(Short Stay 2) - Posted 2 years ago

“Parked there, walked to check-in, about a month later walked from arrivals to car park, car was still where I had left it, got into car and came home. What else can you want from a car park.”

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(Short Stay 2) - Posted 2 years ago

“Wonderful small airport where ALL the staff seem to be convivial Geordies. Perhaps the car parks on arrival could be better signposted, but otherwise handy, without distance walks if one is canny.”

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(Short Stay 2) - Posted 2 years ago

“Very good generally but puzzled that you still have to take and keep and use a ticket when others eg Gatwick use ANPR. Otherwise no problems.”

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(Long Stay) - Posted 2 years ago

“Easy booking system and parking could do with more frequent bus service though. We use the long stay often and think its very handy.”

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(Long Stay) - Posted 2 years ago

“Despite a short mix-up on the pre-paid car parking ticket, the service received afterward was efficient and speedy in returning monies to me. Good car parking, easy access to the airport and quick to get away after the plane had landed.”

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(Short Stay 1) - Posted 2 years ago

Newcastle Airport is rated 4.6 based on 25,129 reviews