Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,915 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 24,915 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to get to but signage could benefit from more detail. Arriving in the dark and not being familiar I wasn’t sure where I was going at first. Once I was in the right place through the car park was great.”

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(Long Stay) - Posted 2 years ago

“No problems, but expensive!”

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(Long Stay) - Posted 2 years ago

“Easy, Quick and safe parking”

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(Short Stay 2) - Posted 2 years ago

“Very good service. Price could be a bit more competitive. Getting a bit pricey now.”

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(Short Stay 1) - Posted 2 years ago

“Great - apart from the time it takes for baggage to get to the reclaim area . Very slow!”

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(Premium Meet And Greet) - Posted 2 years ago

“In general I like Newcastle airport. Improvements could be made to the long-stay parking, trolley parks, visible staffing, threatening unfriendly signage and pushing a luggage trolley up that hill to the terminal is not easy at my age. There should be also a kiosk manned by representatives of the airport instead of the anonymous backroom approach. Why are the border force people so miserable and stern, the machines do most of the work now so the job isn't exactly hard and as ex-forces, I have experienced cold wet checkpoints so I know. The baggage security staff are usually very efficient whilst remaining friendly and usually approachable. Has anyone considered having a little shop in the arrivals area selling milk, bread & eggs at 9 or 10 o'clock at night? After you've been away for a couple of weeks most people don't have any in the house when they get in late and they need a cuppa and a sandwich”

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(Long Stay) - Posted 2 years ago

“Getting in is quite straight forward getting back out totally different last twice I have had to call you”

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(Short Stay 1) - Posted 2 years ago

“Easy to use app, reasonable prices and just a short walk from the car park to the airport the only negative was the poor lighting in the car parks having flown in at midnight.”

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(Long Stay) - Posted 2 years ago

“Very convenient to the airport. Booking straight forward and great discount that is why we were able to book the short stay. Due to cold weather this was the best option.”

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(Short Stay 1) - Posted 2 years ago

“good to get to”

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(Short Stay 1) - Posted 2 years ago

“Dear Team, I am a frequent customer and have to say, the general service is outstanding, and the team is very friendly, helpful and always reachable. The only con I would like to mention is that some other customers are parking purposely it seems, over two parking bays and therefore blocking space for other customers. I've spotted 5 such cases last month. It would be good if this could be monitored a bit by the company. Trolly stands would be a All else is very good!”

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(Short Stay 1) - Posted 2 years ago

“Very easy experience and happy with everything, except the price.”

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(Short Stay 1) - Posted 2 years ago

“The car parks at Newcastle Airport has been resurfaced in recent years and the new tarmac road surface is far better for the trolley cases. My biggest criticism would have to be that the bays are too narrow . Since the price to park has almost doubled they could have made the bays wider.”

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(Long Stay) - Posted 2 years ago

“All was good with the service until we returned for our car and the signage to direct us back to short stay 2 was terrible. Not just us but 2 other families took a wrong turn and we were all looking for our cars. So please get a stranger to check your signage. Not a regular as they will be familiar with layouts. Other than that. Fine.”

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(Short Stay 2) - Posted 2 years ago

“Easy to book well signposted on entering,a little expensive but convenient.”

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(Short Stay 1) - Posted 2 years ago

“Used Short Stay 2, easy access and plenty of spaces, 3 minute walk to the terminal but you pay for the convenience.”

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(Short Stay 2) - Posted 2 years ago

“I’ve never had an issue with Newcastle Airport on my many travels. Security usually moves quickly and delays are minimal. Food outlets are awful quality and crazy price but that’s just expected at an airport. If only you could get a Premier Inn breakfast instead of £15 for a plate of rubbish.”

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(Long Stay) - Posted 2 years ago

“Very convenient location and helpful, cheerful staff. A little expensive and a shame I had to clear snow and frost from the screens at 7 in the morning 🥶”

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(Premium Meet And Greet) - Posted 2 years ago

“Drop off was quick and painless with very courteous staff on return the same apart from the cars were parked on angle making it a bit difficult to get in as i have a bad foot”

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(Premium Meet And Greet) - Posted 2 years ago

“Please increase the height and size of the parking area signs A-B-C etc and light them up.. We had difficulty finding our car after a week holiday.. We also met another couple who had the same difficulty and they said it happens to them every time they use the long stay car park.”

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(Long Stay) - Posted 2 years ago

Newcastle Airport is rated 4.6 based on 24,915 reviews