Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 25,109 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 25,109 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unable to find a space on entry and due to one way system had to leave and re-enter car park. This invalidated my ticket on return to newcastle.”

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(Short Stay 2) - Posted 2 years ago

“Large section of the car park was closed which meant we had to drive around looking for a space, stressful when we had booked. Otherwise it was a car park, expensive but not too bad.”

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(Long Stay) - Posted 2 years ago

“To expensive”

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(Short Stay 2) - Posted 2 years ago

“Good service but the bus service between the car park and the terminal is infrequent and the pick up point at the terminal is not adequately signposted.”

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(Long Stay) - Posted 2 years ago

“Expensive and overcrowded. You take longer to find a parking space than you do going through customs.”

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(Long Stay) - Posted 2 years ago

“Good bus service but expensive for one week”

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(Long Stay) - Posted 2 years ago

“..........”

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(Premium Meet And Greet) - Posted 2 years ago

“overall good, the parking is great. it's frustrating when you land you have to get on a bus to travel 10m to the terminal, someone needs to plan arrivals better, and also change the message about the first electric bus in the UK airports!”

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(Premium Meet And Greet) - Posted 2 years ago

“Used premium meet and greet lately could not fault this service. The service is 5* but the price is 1* so this is the reason for my 3* review. We use this service often and there’s no reduction for loyalty. Thinking about using taxi next time as far cheaper”

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(Premium Meet And Greet) - Posted 2 years ago

“a lot of the parking lots were empty & closed. Had to drive around a few times to find a parking space”

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(Long Stay) - Posted 2 years ago

“No bus service on landing at Newcastle Airport starting at 11-00 am”

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(Long Stay) - Posted 2 years ago

“Bus service not running, I needed that as I have bad knees so was trek for me with a suitcase to the terminal, very painful knees by the time I got there. Not best pleased. Coming back was exactly the same, don't know if I would use again.”

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(Long Stay) - Posted 2 years ago

“I use the airport parking 4-5 times a year, the actual parking and booking element are totally fine - we always use the short stay. The main and only issue I have is the cost! it goes up every-time - it really is expensive!!”

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(Short Stay 1) - Posted 2 years ago

“Very expensive airport”

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(Long Stay) - Posted 2 years ago

“Upon pulling up to park the anpr detected my registration number no problem Gave me a ticket and proceeded to park up On our return however pulled up to the exit barrier and couldn’t find our car on the system so wouldn’t let me out. Had to wait for a representative to arrive then wanted to check my email for the booking before he would let me out . So not so good on departure. Not just my car either the other lanes for cars had the same problem.”

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(Long Stay) - Posted 2 years ago

“Good value as its cheaper than taxis there and back, however, some of the footpath surfaces could be better as in places its quite difficult pushing or pulling your luggage.”

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(Long Stay) - Posted 2 years ago

“Expensive!”

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(Short Stay 2) - Posted 2 years ago

“Dissapointed that when we returned from holiday the Bus Stop outside the terminal was not clearly signposted. We then found a piece of paper taped to a post advising that there was no bus to return to the car park as this was only operating at certain hours over that weekend so we had to walk.”

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(Long Stay) - Posted 2 years ago

“Regrettably we have had to use the Airport car park since Park and Fly closed after the pandemic. Although booking, entrance and exit is easy to use online using the car park itself is more problematic as there is no indication of where there are any spaces. So you have to drive around and around until you find one. Then when you do the numbering system is vague so you struggle to return to it. This means that you have to leave a lot more time before your flight just to park. The bus is irregular but the drivers helpful and friendly. An expensive but very unsatisfactory service. Next time we will get a taxi.”

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(Long Stay) - Posted 2 years ago

“Would have given 5 stars but my wife who has slight mobility problems was unable to step down off bus at arrivals until driver came and lowered bus. This should have been done as soon as it stopped”

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(Premium Meet And Greet) - Posted 2 years ago

Newcastle Airport is rated 4.6 based on 25,109 reviews