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Newcastle Airport Reviews

4.6 Rating 25,109 Reviews
92 %
of reviewers recommend Newcastle Airport
Company Reviews Metrics Info
4.6
Based on 25,109 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Newcastle Airport Reviews
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Newcastle Airport 5 star review on 25th July 2025
WILSON
Newcastle Airport 5 star review on 26th June 2025
SMITH
Newcastle Airport 5 star review on 24th June 2025
MORRIS
Newcastle Airport 5 star review on 5th March 2025
HINDLE
Newcastle Airport 5 star review on 2nd October 2024
BROWN
Newcastle Airport 5 star review on 8th July 2024
MASTERS
Newcastle Airport 5 star review on 10th June 2024
GALLON
6
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
PONTON
Verified Buyer
“The airport is closest to me so this is the one I use most. None of the attractions of check in, security, departure lounge etc encourage me to use this airport of any others, it's closest to me and therefore the most convenient for when I need to fly.”
Helpful Report
(Premium Meet And Greet) - Posted 2 years ago
STARKEY
Verified Buyer
“Ticket did not work on return”
Helpful Report
(Short Stay 1) - Posted 2 years ago
SULLIVAN
Verified Buyer
“Using the airport parking was a simple and an easy process. We used the Meet and Greet and as always were pleased with the process. Unfortunately, the price increase this year has really put us off for future parking, like for like from last year and the price was double !!!”
Helpful Report
(Premium Meet And Greet) - Posted 2 years ago
Anonymous
Verified Buyer
“Parked here several times… no problem. Booked into park last week and there wasn’t any spaces. Called help desk and resolve was to park in the white lined area. Had to call the help desk again to exit the car park.”
Helpful Report
(Premium Fast Track) - Posted 2 years ago
WAITES
Verified Buyer
“Paid the extra to be nearer the terminal, short stay 2. Unfortunately I didn't think we were any closer than previous years. Not worth paying the extra”
Helpful Report
(Short Stay 2) - Posted 2 years ago
DUFFY
Verified Buyer
“I paid £115 for parking in short stay 2. Received the confirmation email to say it was all booked and paid for. Came back from holiday arrived about 2am, got to the car, got to the ticket barriers, put the ticket in and it said we owed about £160 or more can't remember the exact amount and had not recognised that it had been paid. I can't understand how that can happen it's supposed to be number plate Recognition? So pressed the button for assistance, spoke to someone on the other end who after asking us some questions saw it had indeed been paid beforehand and raised the barrier for us. This has happened to us twice before, once it hadn't read the number plate properly and had 1 number or letter wrong so had to get that sorted another time when I had to go find someone as the button I was pressing nobody was answering. So that is 3 times that has happened to us and all in all the parking service really needs improving especially the license number plate recognition and also to automatically recognising when parking has been pre paid. The Airport itself is wonderful, cannot fault it.”
Helpful Report
(Short Stay 2) - Posted 2 years ago
ORD
Verified Buyer
“Great airport although service has deteriorated in some areas. Booked the new Fast Track car park as my wife is disabled, great location but not a baggage trolley in sight, had to walk to the terminal to get one which defeated the purpose Booked assisted travel for my wife, it was chaotic, no one available at the desk, had to ring a number and just got told to make our way to gate 19. Got to gate 19 also posted as gate 16 to find total confusion with the disabled assistance side and a gate for a flight to Corfu no one know where they were going. We were not taken to the gate until after boarding commenced, normally we are put on first do as not to inconvenience other travellers. Not a great experience at a very high price.”
Helpful Report
(Premium Fast Track) - Posted 2 years ago
Anonymous
Verified Buyer
“Expensive. Pre paid but ticket didn’t work on the way out so I caused a bit of a queue and was quite embarrassed. Ended up walking to the terminal as courtesy bus wasn’t very regular”
Helpful Report
(Long Stay) - Posted 2 years ago
HARRISON
Verified Buyer
“Firstly finding a parking space is a total nightmare took us over 1/2 hour need better organisation”
Helpful Report
(Long Stay) - Posted 2 years ago
HUNTER
Verified Buyer
“Way too expensive, but all was good”
Helpful Report
(Short Stay 1) - Posted 2 years ago
MORGANS
Verified Buyer
“I use the airport frequently for work travel and it is always fine. Security in particular is often very busy but the staff are incredibly swift and - on the whole - polite and friendly. On my last trip, however, my flight was delayed due to a couple of issues where staff did not know what to do. Firstly, when at the gate, the computer system for checking boarding cards did not work and the staff took a long time to organise what to do before deciding to manually check them. Following that, the pilot could not take off because the same staff were not able to provide necessary paperwork. On return into Newcastle at the end of my working week, we could not disembark the aircraft for a considerable period of time because nobody from the airport came to meet the aircraft, despite the fact we were not early to land; in fact we were very slightly later than planned due to a minor delay at Exeter caused by the Red Arrows landing there. I often leave my car in the long stay carpark when I go off to work - this works really well for me on the whole. However, there are a couple of points I would like to make more generally about my parking experience. I don't expect there is anything you can do about them, but I do want to make you aware. Firstly, it is often quite difficult to find a parking space even though I always book in advance and that can be quite stressful. Secondly, signage on the car parks is not great and it is not always easy to navigate back to the car, especially if returning during the hours of darkness. In addition to the previous point, if you do go down the wrong parking area, there are no pedestrian paths between the car parks so you have to walk all the way back round. Finally, the pedestrian routes from the car park to the terminal building is not good at all; much of it is bumpy or on a lilt which makes it difficult to navigate when pulling a case. Also, there are quite a few areas where the path just runs out. It would also be improved if more marked crossing areas giving priority to pedestrians over on coming traffic would make it safer and easier to use.”
Helpful Report
(Long Stay) - Posted 2 years ago
ANDERSON
Verified Buyer
“The long stay car park remains convenient and good value but our exit was troublesome in that the barrier would not let us out on insertion of the ticket. I had my booking reference so was let out after a few minutes. Our flight was early morning so not many cars waiting to leave but this could have lead to disruption for others behind at a busier time”
Helpful Report
(Long Stay) - Posted 2 years ago
TURNBULL
Verified Buyer
“Airport parking ok only negative is the bus service is very very poor never there in my last 3 trips away while parking at the airport I’ve never seen or heard a bus always parked up and at 4am you just want that bus to take you to your car as it’s always a long long walk to your car with bags and baggage so get them buses running more give a better service please”
Helpful Report
(Long Stay) - Posted 2 years ago
LEWIS
Verified Buyer
“I usually use the Meet & Greet car park, but as it was so expensive I tried the Premium Long Term. It was fine and easy to use. However, like all the parking options, it was ridiculously expensive. I do not accept that car parking charges should rise by the rate of inflation. You seem to be squeezing every penny you can from airport customers. Shame on you.”
Helpful Report
(Premium Meet And Greet) - Posted 2 years ago
LAMMIE
Verified Buyer
“Parking itself was fine… but i booked a week if parking as I had no return flight and planned on amending the parking once I had a return flight. After departing I wasnt able to amend the duration and was charged £85 for 4 days parking. Extortionate”
Helpful Report
(Long Stay) - Posted 2 years ago
Anonymous
Verified Buyer
“At the time we used the courtesy bus service on our landing, there was no signage to indicate where to wait for the bus, no place to call it from and as it was after midnight no persons to ask. I know renovations are taking place but surely an obvious temporary could be positioned for tired travellers to see. We have always used Newcastle Airport but Leeds Bradford is not that much further away.”
Helpful Report
(Long Stay) - Posted 2 years ago
COUZIN
Verified Buyer
“Hi The car park was ideal but I thought it was a bit pricey. Many thanks”
Helpful Report
(Long Stay) - Posted 2 years ago
HIGGINS
Verified Buyer
“Updated car registration but still couldn’t get out of short stay 1 Carpark. This has happened twice now. Updated my information over a week before arriving but still incorrect”
Helpful Report
(Short Stay 1) - Posted 2 years ago
JACKSON
Verified Buyer
“Easy to find, easy to use. Far too expensive.”
Helpful Report
(Long Stay) - Posted 2 years ago
STEPHENSON
Verified Buyer
“Generally happy with my parking experience. As is the case every time I park there your number plate recognition system fails to read my personal number plate (usually adding the letter M on the beginning). This means every time I have the embarrassment and inconvenience of having to sit at the barrier and talk to an operative. Sort this out and it’ll be 5 stars.”
Helpful Report
(Short Stay 1) - Posted 2 years ago
Newcastle Airport is rated 4.6 based on 25,109 reviews
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