Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,441 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 26,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Generally the parking experience is good but for a couple of grievances. Your number plate recognition failed and I had to call assistance. It does not appear to see a O rather than 0. My number plate ends 70OTV, however the font on the plate looks like 700TV. It would be more efficient if there was more info regarding full car parks and directions to empty spaces especially during busy periods.”

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(Long Stay) - Posted 1 year ago

“Great place to park but had a problem trying to get out it wanted us to pay another £255 spoilt the end of a great holiday lucky we pressed for help it was resolved but it shouldn't have happened”

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(Short Stay 1) - Posted 1 year ago

“Parking spaces in Short Stay 1 are just too small. I struggle to find a space I can get my qashqai into everytime I park there. The last time I parked there I had a problem at the exit in that I was asked to pay even though I had pre-booked and pre-paid. This was sorted out by using the call button, but this did take quite a while for someone to answer so I guess I wasn't the only one having problems.”

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(Short Stay 1) - Posted 1 year ago

“Prices seem to be creeping up. Soon not affordable”

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(Premium Meet And Greet) - Posted 1 year ago

“On the whole good but the shuttle service could be a lot better . It is quite expensive for a family and adds quite a lot to their limited budget.”

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(Long Stay) - Posted 1 year ago

“I like the idea of being able to park my car at the airport,but I think your charges are getting very expensive..”

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(Long Stay) - Posted 1 year ago

“I have given three stars as parking was extremely expensive if you have no other options. The increase in cost has been disgraceful.”

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(Short Stay 1) - Posted 1 year ago

“struggled to find a parking spot and the price for parking is way to costly compared to 2 year ago”

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(Short Stay 2) - Posted 1 year ago

“Good service with the bus picking you up from the parking lot and taking you straight outside the airport terminal. I think its very expensive though”

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(Long Stay) - Posted 1 year ago

“Good , but expensive”

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(Premium Meet And Greet) - Posted 1 year ago

“It would have been 5 stars if it hadn't become so expensive. It used to be quite competitive (i.e. parking versus taxis) but now taxis there & back would be cheaper.”

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(Long Stay) - Posted 1 year ago

“Fairly efficient but EVERYTHING was far too expensive, clearly capitalising on it's monopoly.”

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(Long Stay) - Posted 2 years ago

“Parking is convenient and simple to book but so expensive. £96 for a week is robbery”

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(Long Stay) - Posted 2 years ago

“Parking bays not identified. In a full car park establishing where your vehicle is very difficult. After approximately one hour of searching eventually found car but on top of that unable to make contact with anyone either by calling or visible attendants Very disappointed”

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(Long Stay) - Posted 2 years ago

“The parking area is just a car park with barriers and nothing else.The cost of parking is expensive and parking costs need to be reduced.People like myself who regularly use this parking facility and have to travel for an hour to get there.I should be recognised as a previous customer and given better deals on parking.I regularly receive 10% off parking but this is still too expensive.Maybe I should review where I fly from in the future.Please review your rates. John Garbutt.”

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(Short Stay 2) - Posted 2 years ago

“Expensive.”

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(Long Stay) - Posted 2 years ago

“Plenty of spaces and only a short walk to the airport but it is very expensive”

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(Short Stay 2) - Posted 2 years ago

“Only complaint was that after a 24hour flight delay, we were charged £35 extra when leaving the car park. Surely, it should flag up when a flight has been delayed and waver any extra fee.”

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(Short Stay 2) - Posted 2 years ago

“When you arrive at first roundabout it should be more clear direction to Short Stay 1 .....”

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(Short Stay 1) - Posted 2 years ago

“Thd parking itself worked well but I will say that compared to other Northern Airports I find it expensive even with the discount.”

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(Long Stay) - Posted 2 years ago

Newcastle Airport is rated 4.6 based on 26,441 reviews