Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,100 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 26,100 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Travel through newcastle airport about 8 times per year outward journey from check in through security perfect but it is the return that is allways very poor. Everybody complains you allways wait ages for steps to arrive at aircraft. Then allways large queues at security very poor then allways long wait for baggage”

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(Short Stay 1) - Posted 3 years ago

“I love Newcastle airport, but the spaces are too tight, the distance from airport too far, and the bus service not effective. I was in car park 45 mins before I got to airport, trying to find a space & walking to airport. You need a decent multi-story.”

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(Long Stay) - Posted 3 years ago

“Not happy that £5 fee was kept when I cancelled my booking”

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(Short Stay 2) - Posted 3 years ago

“Great service and easy booking process. Prices used to be competitive but is quite expensive now compared to other airport parking. Their prices are based on demand and jump up the more people who book their cars in. If pricing could be better it would be 5 stars from me.”

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(Long Stay) - Posted 3 years ago

“All great except 9/10 occasions the bus is not available or simply parked up.”

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(Long Stay) - Posted 3 years ago

“No courtesy coach on arrival Poor signposting of parking areas”

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(Long Stay) - Posted 3 years ago

“No problems parking could be cheaper as of the current climate.”

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(Long Stay) - Posted 3 years ago

“Car park could do with resurfacing.could Park near to exit even tho plenty spaces”

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(Long Stay) - Posted 3 years ago

“Easy to access by rail, bus or car. Only issue being the rather high cost of long stay parking.”

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(Long Stay) - Posted 3 years ago

“Spaces are just too small”

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(Short Stay 1) - Posted 3 years ago

“Didn’t recognise our registration on way out. Had to ring office to raise barriers. Very frustrating!!”

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(Short Stay 1) - Posted 3 years ago

“One of the barriers to get into the car park was not working on the day we arrived which resulted in a large queue, however once into the long stay car park it was quick and easy to find a space. A few trolley parking areas would be helpful as when we returned there were a lot of abandoned trolleys in the car park causing obstructions to vehicles.”

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(Long Stay) - Posted 3 years ago

“Unable to collect a ticket on arrival which delayed our departure Easy to find parking spot but it would help if there was some indication of when bus was coming - intercom help very vague Feel cost is high but not in comparison to other airports”

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(Long Stay) - Posted 3 years ago

“Pre-paid to park in the Long Stay car park at Newcastle from 2 - 9 October 2022. Got our ticket at the barrier and then searched for a parking bay which took 5 minutes or more. On our return we arrived at the exit barrier,inserted our parking ticket which was swallowed by the machine,but the barrier didn't open. On the screen where you insert your ticket it said we owed £122 for parking. Had to motion drivers behind us to reverse so we could clear the barrier,before going to the manned office situated near the barrier. Fortunately we could produce the pre-paid print-out of our booking and the barrier operator let us through. Not good! I was also charged twice when I made my booking although after contacting customer services, the second payment was returned to my account within 5 days. Room for improvement???”

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(Long Stay) - Posted 3 years ago

“I cannot understand why the prestige route the airport runs. The Dubai flight, with emirates doesn’t offer a bus service from the car park during the landing or take off times. Arriving back in the cold and pouring rain. To find your car on foot is a very poor effort.”

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(Long Stay) - Posted 3 years ago

“Easy to park but too expensive”

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(Long Stay) - Posted 3 years ago

“We arrived early morning 4am ish,car park entrance poorly lit”

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(Short Stay 2) - Posted 3 years ago

“I was invited to book parking with an offer of 10% saving. However when making the booking there was no facility to enter the code which was really disappointing”

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(Short Stay 1) - Posted 3 years ago

“The Airport was ok and seems to be well organised however it was disappointing after a 19 HR delay to be charged £30 extra for parking we won't be using airport parking anytime soon!”

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(Short Stay 2) - Posted 3 years ago

“I use meet n greet most of the time but it can work out expensive as started to go away 3 weeks at a time and had 4 holidays up to now this year”

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(Premium Meet And Greet) - Posted 3 years ago

Newcastle Airport is rated 4.6 based on 26,100 reviews