Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 25,116 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“Better than a taxi if you live a distance from airport, and will be better when work outside terminal building finished which is a pain when its chucking it down and you have to struggle through works with a case etc.”

Helpful Report

(Short Stay 2) - Posted 5 years ago

“Large areas of the car park were closed, while those in use were FULL. There were no blue badge spaces available”

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(Long Stay) - Posted 5 years ago

“Main problem the ticket on departure from the car park never registers and I always have to use the attendant to get out.”

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(Long Stay) - Posted 5 years ago

“Not many free spaces. Was on a while trying to find a space, it was just as well we arrived in plenty of time before our flight.”

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(Long Stay) - Posted 5 years ago

“As a regular visitor it is disappointing that the only discount offers are on premium fast track bookings which means I book elsewhere”

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(Short Stay 2) - Posted 5 years ago

“As we are disabled we found it very difficult to get a disabled parking space. We always have trouble. On the way back to the car we ended up on a bus full of people, half of whom didn't put their bags in the racks. When we tried to get off it, it was a case of trying to get our case's out of the rack & get off the bus with the aisle full of people & suitcases. You need a big disabled car park close enough as to not need the bus. You should also be able to book a disabled parking space. At least you then know you are guaranteed a disabled space near to the airport.”

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(Long Stay) - Posted 5 years ago

“Have used this service for years but recently they hiked up their prices considerably, so now not such a good option, will consider other methods.”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“Booked & paid for car parking in advance. Booking process easy, car parking very handy for airport and car park recently upgraded. On leaving the car park, we were faced with £75 bill at the barrier, despite having pre-booked and prepaid in advance. Not sure what happened, but had to contact customers services to get the issue sorted, before we could leave the airport.”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“I always use Newcastle airport parking as it is more convenient for me with me being disabled, however the past 2 times I have booked i have been unable to get into a disabled bay which i need due to a lot of the car parks being closed for some reason even though there are lots of visible empty spaces. This has been very frustrating and inconvenient as i have to struggle to find another suitable space this time all the way up at the furthest end near bus stop 15 and it was not a disabled bay. I think with the price of the parking there should always be the relevant spaces available ( I know they are subject to availability) but it does not help when most of the car parks are closed and blocked with cones.”

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(Long Stay) - Posted 5 years ago

“Everything is very expensive compared to the high street. Meet and Greet parking service is excellent, staff very good.”

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(Premium Meet And Greet) - Posted 5 years ago

“The courtesy bus was a farce. Took a long time to arrive by which time a big queue had developed. The driver got everyone on. so there were cases in the aisle and people trying to get off couldn't get past them. In the darkness I would have thought the stops would have been announced. Don't suppose the bus belongs to the car parking company anyway.”

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(Long Stay) - Posted 5 years ago

“As for all airports charges are excessive,but reason for low rating is a lack of directional aids into departure from short term two during improvement work. It’s not a good situation in pouring rain at 3.30am.”

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(Short Stay 2) - Posted 5 years ago

“We booked the long stay carpark for a weeks trip to Ibiza. Unfortunately there was very heavy rain both on our outbound and return journey. Although fairly reasonably priced both trips were rather chaotic. The buses were very busy ; on the return trip we waited some time for the bus and you struggled to get your luggage when you arrived at your bus stop as the driver was also picking up pqssengers to return to the airport. I would suggest 1 bus going to the airport and 1 coming back. Not sure I would use this stressful service again.”

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(Long Stay) - Posted 5 years ago

“I love Newcastle airport but have to say I wasn’t thrilled using the long stay car park. I parked my car and went to the shelter to catch the transfer bus. A sign said to use the phone in the shelter to call for the bus. The phone didn’t work (stop 6). I walked to another shelter where other people were waiting and a bus did arrive. When leaving the car park I put my ticket in the green flashing slot (seemed obvious to me) but after many unsuccessful attempts and aware of cars behind me I pressed for help and was told I needed to put my ticket in the red slot. I’ll hold my hands up here and say I didn’t have my reading glasses on but that colour system seems wrong to me. I was very flustered!!”

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(Long Stay) - Posted 5 years ago

“The car parking is handy for the airport with good signage, however we had a very long wait for the courtesy bus when we returned (on a cold, rainy night). Prices are going up and although we used a discount code, I think we will be looking at alternatives for our next trip as the value for money and service isn’t as good as it used to be.”

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(Long Stay) - Posted 5 years ago

“When I got to the ticket barrier and inserted ticket I was asked to pay a further £111.00 the machine did not return my ticket! Luckily u I had my paperwork with me went to the office and a new ticket was issued to me so that I could exit.”

Helpful Report

(Long Stay) - Posted 5 years ago

“Car parking barrier stopped me from exiting the car park although I had prepaid - said I had to pay £111.00 to exit. I required assistance from staff member on the desk - did not find him particularly helpful. Queues at passport control were very long and slow moving - not what you want when you arrive late at night. Seemed quite wasteful to have 2 officers just sitting at their booth whilst passengers were struggling with automated”

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(Long Stay) - Posted 5 years ago

“We have found we have to pay drop off and pick up fees as well as long term parking when holidaying with my elderly parents as they are unable to ascend/descent the shuttle bus to and from the long term car parking. This can be costly when travelling with an elderly wheelchair chair user and luggage for four people, as it takes time to load the car. The fees for short term pick up parking is extortionate for up to 30 minutes. Also recently I needed to collect someone from the airport after holiday and was astounded at being charged to drive in and load up less than 5 minutes as they were wanting for me in the carpark.”

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(Long Stay) - Posted 5 years ago

“The signage to the new meet and greet car park is poor, making it difficult to locate the entrance gate There was a shortage of seating in departure lounge if anyone chose not to go into the bars etc”

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(Premium Meet And Greet) - Posted 5 years ago

“When we where leaving. The machine said that we owed 58 GBP. Which did not make sense since we prepaid. But it seemed 2 cars next to us had similar problems. We called for help. And they let us go. There was a glitch.. you should take care off these systems better. People get a bit of a fright... Ps. Pressed the call button for help and waited for a long...time.”

Helpful Report

(Short Stay 1) - Posted 5 years ago

Newcastle Airport is rated 4.6 based on 25,116 reviews