Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 25,116 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 25,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Some parking areas in need of upgrade to surface considering prices charged”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“Waited for the Courtesy Bus -did not seem to come around to where we were parked - bus stop 13- ended up walking to the Terminal”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“Expensive ! Better loyalty discounts needed for frequent users.”

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(Short Stay 2) - Posted 5 years ago

“Micky mouse airport, supposed to be international but I am sick of driving to Manchester to fly to some destinations eg Goa, Caribbean etc. Also,£2 to drop off is plain greedy. Charging people for bringing you customers.”

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(Long Stay) - Posted 5 years ago

“Like all airport parking, it is overpriced, with an early flight I can't use public transport so I am forced to pay.”

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(Short Stay 1) - Posted 5 years ago

“Advance payment process and ANPR really good - minor problem getting let out and had to provide reference number from e mail receipt to confirm prepayment at exit but all sorted quickly via intercom”

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(Long Stay) - Posted 5 years ago

“It’s fine, however it is really annoying when large sections of car park are nit available even when there are clearly spaces available and you are directed to a car park area much further away.”

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(Long Stay) - Posted 5 years ago

“I know it was near the end of the season, but I was disappointed with the collection bus service from my return journey. It took over 20 mins to come and collect numerous people from the arrival collection point.”

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(Long Stay) - Posted 5 years ago

“Pathways to and from terminal should be better for trolleys”

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(Long Stay) - Posted 5 years ago

“It should be cheaper”

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(Long Stay) - Posted 5 years ago

“Each time we use the long stay car park we seem to drive around for quite a long time looking for a space, considering the amount of money we have to pay we are really not happy about doing this, we have already looked for next year and at a cost of £109 we will not be booking the car in”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“We had difficulty leaving the airport and had to pay to get out despite it being pre-paid- very annoying”

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(Short Stay 1) - Posted 5 years ago

“Car parks are not great. Had to drive around for a while looking for a space. Airport itself is easy to get into but getting out cost me as I was in the wrong lane. Not happy.”

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(Long Stay) - Posted 5 years ago

“Originally booked the long stay car park then was offered an upgrade to the short stay, which I accepted. On trying to exit the short stay car park my pre payment was not recognized and the machine asked for payment of £191. It then took 10 minutes to get a response on the help button.”

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(Short Stay 1) - Posted 5 years ago

“Parking was easy, it was good and easy enough to find. We booked direct, it’s not cheap but they all seem to be getting expensive now just to leave ur car.”

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(Long Stay) - Posted 5 years ago

“It would be really helpful if aisles are signed as well as car parks. Some zones are very large and locating a car without any points of reference can be time taking.”

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(Long Stay) - Posted 5 years ago

“I had an expensive small bottle of sun cream taken off me, it was 100 mil bottle but half empty and still the arrogant guy took it off of whilst smiling”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“Long delays of at least 40 minutes when returning most inconvenient. Meet and greet car park a bit expensive but worked perfectly”

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(Premium Meet And Greet) - Posted 5 years ago

“Not enough seating in the public areas and lifts to the passport control area if the escalator is not working, my sister has rheumatoid arthritis and carrying a case as well as managing the stairs is really difficult. I also saw other passengers struggling carrying children and buggys.”

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(Short Stay 1) - Posted 5 years ago

“Airport is fine only problems are the delays at passport control and collecting baggage, never waited as long at any other airport in the world.”

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(Long Stay) - Posted 5 years ago

Newcastle Airport is rated 4.6 based on 25,116 reviews