Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,100 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,100 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Plenty of space and the "full" areas were well marked. However, the shuttle bus is still not running and the increased cost therefore does not seem justified”

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(Long Stay) - Posted 3 years ago

“Parking charges are excessive. They should use dynamic pricing like airlines so the car parks are fully utilised rather than half empty due to exorbitant prices. £45 a week in long stay is a fair price but recently it’s been costing £60+ or more. The airport management should also take a drive up to Edinburgh to see how an airport should be run. Newcastle airport needs a deep clean and they should charge accordingly to the facilities they offer in their grossly overpriced and grubby hospitality outlets airside. Security is the only good point with friendly staff and an efficient system.”

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(Premium Meet And Greet) - Posted 3 years ago

“Very efficient and helpful staff going through security when departing. Absolutely awful border force organisation at passport control when returning. Long delays and chaos at automatic passport machines. Previous experiences at the airport have always been very pleasant. Meet and greet parking very efficient and understanding of delays due to passport control.”

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(Premium Meet And Greet) - Posted 3 years ago

“My actual experience would rate a 5 except for 1 thing that concerned me with the parking. We were 10 or 15 minutes late getting to the car and had to pay a few pounds to exit the car park. This was due to waiting gor our luggage. If our plane had been delayed for any time it seemed we would have had to pay the full charge for using the express car park which would have been astronomical. The actual airport experience I would rate highly although we did wat 45 minutes for the food we ordered so it was a good job our plane was delayed a couple of hours. Loved the spa and being in Newcastle means everyone was super friendly!!”

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(Short Stay 1) - Posted 3 years ago

“Car spaces could be a little more wider”

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(Long Stay) - Posted 3 years ago

“We have always booked long stay and not had a problem in the past however because no bus services provided a do think there should be a free drop of with cases as it’s rather difficult trying to find a spot to park and having to juggle with cases in between cars which is quite time consuming I personally think elderly people will struggle with this so a quick solution would be a drop off area for bags then you can park up case free this was my experience on the last two visits.”

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(Long Stay) - Posted 3 years ago

“Airport was fine with everything as you would expect. Very disappointed that there were no buses to take you from the long stay car park to the terminal. If I had been told beforehand I would have just booked a taxi to take us to and from the airport due to my wife's poor mobility.”

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(Long Stay) - Posted 3 years ago

“Parking is quite pricey, but a major gripe is dropping off when you have, in particular, a disabled person. This is very expensive ( more than other airports) or when looking for free parking when drop off is required, very hard to find and not close to the terminal! Process of buying ticket was straight forward.”

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(Short Stay 2) - Posted 4 years ago

“Despite prepaying in Short stay car park 1 on departure I was confronted with a bill for over £330 when I inserted my ticket . I made contact on the intercom system to clarify that I had already paid and the barrier was then raised .”

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(Short Stay 1) - Posted 4 years ago

“The bus service was not operating so had to drag our cases to the long stay car park”

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