Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,135 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Everything is very expensive compared to the high street. Meet and Greet parking service is excellent, staff very good.”

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(Premium Meet And Greet) - Posted 6 years ago

“The courtesy bus was a farce. Took a long time to arrive by which time a big queue had developed. The driver got everyone on. so there were cases in the aisle and people trying to get off couldn't get past them. In the darkness I would have thought the stops would have been announced. Don't suppose the bus belongs to the car parking company anyway.”

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(Long Stay) - Posted 6 years ago

“As for all airports charges are excessive,but reason for low rating is a lack of directional aids into departure from short term two during improvement work. It’s not a good situation in pouring rain at 3.30am.”

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(Short Stay 2) - Posted 6 years ago

“We booked the long stay carpark for a weeks trip to Ibiza. Unfortunately there was very heavy rain both on our outbound and return journey. Although fairly reasonably priced both trips were rather chaotic. The buses were very busy ; on the return trip we waited some time for the bus and you struggled to get your luggage when you arrived at your bus stop as the driver was also picking up pqssengers to return to the airport. I would suggest 1 bus going to the airport and 1 coming back. Not sure I would use this stressful service again.”

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(Long Stay) - Posted 6 years ago

“I love Newcastle airport but have to say I wasn’t thrilled using the long stay car park. I parked my car and went to the shelter to catch the transfer bus. A sign said to use the phone in the shelter to call for the bus. The phone didn’t work (stop 6). I walked to another shelter where other people were waiting and a bus did arrive. When leaving the car park I put my ticket in the green flashing slot (seemed obvious to me) but after many unsuccessful attempts and aware of cars behind me I pressed for help and was told I needed to put my ticket in the red slot. I’ll hold my hands up here and say I didn’t have my reading glasses on but that colour system seems wrong to me. I was very flustered!!”

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(Long Stay) - Posted 6 years ago

“The car parking is handy for the airport with good signage, however we had a very long wait for the courtesy bus when we returned (on a cold, rainy night). Prices are going up and although we used a discount code, I think we will be looking at alternatives for our next trip as the value for money and service isn’t as good as it used to be.”

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(Long Stay) - Posted 6 years ago

“When I got to the ticket barrier and inserted ticket I was asked to pay a further £111.00 the machine did not return my ticket! Luckily u I had my paperwork with me went to the office and a new ticket was issued to me so that I could exit.”

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(Long Stay) - Posted 6 years ago

“Car parking barrier stopped me from exiting the car park although I had prepaid - said I had to pay £111.00 to exit. I required assistance from staff member on the desk - did not find him particularly helpful. Queues at passport control were very long and slow moving - not what you want when you arrive late at night. Seemed quite wasteful to have 2 officers just sitting at their booth whilst passengers were struggling with automated”

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(Long Stay) - Posted 6 years ago

“We have found we have to pay drop off and pick up fees as well as long term parking when holidaying with my elderly parents as they are unable to ascend/descent the shuttle bus to and from the long term car parking. This can be costly when travelling with an elderly wheelchair chair user and luggage for four people, as it takes time to load the car. The fees for short term pick up parking is extortionate for up to 30 minutes. Also recently I needed to collect someone from the airport after holiday and was astounded at being charged to drive in and load up less than 5 minutes as they were wanting for me in the carpark.”

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(Long Stay) - Posted 6 years ago

“The signage to the new meet and greet car park is poor, making it difficult to locate the entrance gate There was a shortage of seating in departure lounge if anyone chose not to go into the bars etc”

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(Premium Meet And Greet) - Posted 6 years ago

“When we where leaving. The machine said that we owed 58 GBP. Which did not make sense since we prepaid. But it seemed 2 cars next to us had similar problems. We called for help. And they let us go. There was a glitch.. you should take care off these systems better. People get a bit of a fright... Ps. Pressed the call button for help and waited for a long...time.”

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(Short Stay 1) - Posted 6 years ago

“Some parking areas in need of upgrade to surface considering prices charged”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

“Waited for the Courtesy Bus -did not seem to come around to where we were parked - bus stop 13- ended up walking to the Terminal”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

“Expensive ! Better loyalty discounts needed for frequent users.”

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(Short Stay 2) - Posted 6 years ago

“Micky mouse airport, supposed to be international but I am sick of driving to Manchester to fly to some destinations eg Goa, Caribbean etc. Also,£2 to drop off is plain greedy. Charging people for bringing you customers.”

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(Long Stay) - Posted 6 years ago

“Like all airport parking, it is overpriced, with an early flight I can't use public transport so I am forced to pay.”

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(Short Stay 1) - Posted 6 years ago

“Advance payment process and ANPR really good - minor problem getting let out and had to provide reference number from e mail receipt to confirm prepayment at exit but all sorted quickly via intercom”

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(Long Stay) - Posted 6 years ago

“It’s fine, however it is really annoying when large sections of car park are nit available even when there are clearly spaces available and you are directed to a car park area much further away.”

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(Long Stay) - Posted 6 years ago

“I know it was near the end of the season, but I was disappointed with the collection bus service from my return journey. It took over 20 mins to come and collect numerous people from the arrival collection point.”

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(Long Stay) - Posted 6 years ago

“Pathways to and from terminal should be better for trolleys”

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(Long Stay) - Posted 6 years ago

Newcastle Airport is rated 4.6 based on 26,135 reviews