Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,100 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 26,100 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“On arrival back from holiday at 2.00 am I found that I could not find my ticket. On calling for assistance, I was greeted by sarcastic comments such as "well how are you going to get out of the car park then.". Comments not really appreciated after a long flight and with a disabled child. Not the best advert for parking at the airport. Might be better to get a taxi next time, or use a different airport.”

Helpful Report

Posted 9 years ago

“Pre-paid booking, The flight arrived an hour late, the barrier would not lift. The message was that I had to back to the terminal and put the ticket in the machine to pay more. The amout requested was about £250.00 (as if a didn't have a booking) had a discussion with someone via the help button on the machine, then st the barrier, they let me escape! Not good at midnight!”

Helpful Report

Posted 9 years ago

“Card would not work on exit..(again)”

Helpful Report

Posted 10 years ago

“Not enough instructions on paperwork should be told to take ticket and that this is exit pass. Instructions gave a no which would appear to be entered on keypad at arrival could not find keypad pressed help button and got ticket did not know what to do with it had to go to kiosk on return. Other airports rely on number recognition and print no on ticket so you know what to do”

Helpful Report

Posted 10 years ago

“Entered area marked 'spaces' Drove several hundred yards, passing no spaces before coming to a dead end - for no apparent reason temporary fencing had been erected. Difficult 7 point turn between 2 ranks of parked cars in my people carrier with poor turning circle. Is it really so hard to get this right?”

Helpful Report

Posted 10 years ago

“I have used the meet and greet service several times and never had any issues, you pull up stop, hand your keys over and Away you go, unfortunately my most recent trip to Barecelona was different, the weather was cold/ miserable and I found myself arriving to a locked office door, we waited for 10 minutes before the attendant arrived who was apologetic, I just thought ok these things can happen, however I returned to exactly the same, a locked office door and again waited in the cold at nearly midnight for over 10 minutes, I know it's only 10 minutes but if I pay for meet and greet that's what I expect, if I wanted to stand around in the cold I would have chosen the kind stay, therefore on this occasion my rating must be poor.”

Helpful Report

Posted 10 years ago

“I used the long stay car park on Wednesday 24th February I'd booked in from 04.00 that morning until 11pm on the night of Thursday 25th February.The booking process online was very efficient. On the Thursday my connecting flight was cancelled and I ended up travelling back on the morning of Friday 26th February.Obviously I'd overstayed my time and expected an additional charge.But I was told by the member of staff on duty approx 11am that morning that I needed to pay an additional thirty eight pounds-which I did. My colleague who was also delayed and parked in the short stay car park was also initially charged the full additional fee.He queried it and it was refunded.I did the same and barring an eight pound fee it was refunded. But it leaves me with a question-are your staff on duty either very poorly informed about the way the system works or deliberately taking extra money off people? Either way it's not a good situation-if I hadn't queried the bill I too would be thirty pounds out of pocket.”

Helpful Report

Posted 10 years ago

“There was no problem with the parking up and the bus to the terminal. The exit in the car through the exit gate was also trouble free. HOWEVER the problem was with the bus (or LACK and TARDINESS of it) taking us from the terminal to the car park on our return. We waited AGES for the bus and there seemed to be only one in service. So inevitably it was crowded and as a result it was difficult to get off the bus and collect your luggage.”

Helpful Report

Posted 10 years ago

“I did write a review with comments last time! This time again there was no bus available and we had to drag our cases from the bottom of the end carpark, arrived exhausted at the terminal. Really difficult to find a parking space need some clear signage to avoid this. Same complaints as last time hope we get a response this time!!”

Helpful Report

Posted 10 years ago

“Booking is easy through their website, but almost every time I exit the car park after a stay, I have to wait 10 mins at the barrier as the number plate recognition doesn't work very well. I also think that the short term car park charges are too expensive.”

Helpful Report

Posted 10 years ago

“It was a nightmare trying to get out. Instructions were wrong, would not accept credit card, stuck at barrier but eventually managed to reverse back after cars behind had moved, then had to go to office to sort it out.”

Helpful Report

Posted 10 years ago

“I had to wait 10 mins while you opened the barrier you had to check details of booking etc not good.”

Helpful Report

Posted 10 years ago

“I do not understand why Newcastle airport don't have car parks A and B open for public use. Being a regular traveller from Newcastle i can't remember the last time I saw them in use. Surely it would make life easier than having to wait for a bus it's a short walk to the airport.”

Helpful Report

Posted 10 years ago

“My review is mixed. On arrival I must say there is plenty of parking space. Although it appeared remote there was phone to call and bus was sent immediately for pick up. But on my return in front of airport in freezing cold the phone was non functional and no bus arrived for pick up since I appeared to be the only one and being low season unless you call bus does not come. And had to spend an hour waiting which was very unpleasant in freezing temperatures.”

Helpful Report

Posted 10 years ago

“The parking site is extensive and it's easy to find an available parking space, but a well-illuminated sign is needed, which clearly shows the access roads through the site and the relationship of the lettered zones. I parked there at night in zone 'H' and, when I returned a week later, again at night, really struggled to find zone 'H'. It took me almost 15 minutes to find my vehicle. A prominent sign, visible when leaving the terminal building, would have helped enormously!”

Helpful Report

Posted 10 years ago

“Easy to book online however when I came to leave the airport my ticket did not work at the barrier .. I message came up stating that I had gone over my time however I had an hour to spare on my ticket .... I had to go to the onsite desk to sort it out while blocking the lane of traffic waiting behind me ... the lady behind the desk commented that this happened all the time .. not impressed”

Helpful Report

Posted 10 years ago

“Very good in short stay car park A word of advice however no trolleys available in car park for early morning departure this is the third of fourth time this has happened. Bearing in mind it was pouring with rain by the time we located a trolley we were soaked and might as well have used the cheaper long stay facility”

Helpful Report

Posted 10 years ago

“Buses are not reliable to long stay car park. After waiting more than 20 mins I had to walk to the airport as I was going to be late.. This is not the first time this has happened. Also every single time I use this car park which is at least once a month, the ticket machine doesn't accepts ticket so I need to go to the reception to get my ticked verified.”

Helpful Report

Posted 10 years ago

“Barriers out of order 10.30pm had to trapes down to the office to get sorted”

Helpful Report

Posted 10 years ago

“Departing for Barbados all went fine, found space, hopped on shuttle bus all good. On our return no shuttle bus available, used call system as instructed in shelter. Multiple attempts no response. Proceeded to walk on cold wet dark evening only to pass a fully lit shuttle bus parked up at office. WTF!!”

Helpful Report

Posted 10 years ago

Newcastle Airport is rated 4.6 based on 26,100 reviews