Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,290 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 25,290 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“My review is mixed. On arrival I must say there is plenty of parking space. Although it appeared remote there was phone to call and bus was sent immediately for pick up. But on my return in front of airport in freezing cold the phone was non functional and no bus arrived for pick up since I appeared to be the only one and being low season unless you call bus does not come. And had to spend an hour waiting which was very unpleasant in freezing temperatures.”

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Posted 9 years ago

“The parking site is extensive and it's easy to find an available parking space, but a well-illuminated sign is needed, which clearly shows the access roads through the site and the relationship of the lettered zones. I parked there at night in zone 'H' and, when I returned a week later, again at night, really struggled to find zone 'H'. It took me almost 15 minutes to find my vehicle. A prominent sign, visible when leaving the terminal building, would have helped enormously!”

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Posted 9 years ago

“Easy to book online however when I came to leave the airport my ticket did not work at the barrier .. I message came up stating that I had gone over my time however I had an hour to spare on my ticket .... I had to go to the onsite desk to sort it out while blocking the lane of traffic waiting behind me ... the lady behind the desk commented that this happened all the time .. not impressed”

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Posted 9 years ago

“Very good in short stay car park A word of advice however no trolleys available in car park for early morning departure this is the third of fourth time this has happened. Bearing in mind it was pouring with rain by the time we located a trolley we were soaked and might as well have used the cheaper long stay facility”

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Posted 9 years ago

“Buses are not reliable to long stay car park. After waiting more than 20 mins I had to walk to the airport as I was going to be late.. This is not the first time this has happened. Also every single time I use this car park which is at least once a month, the ticket machine doesn't accepts ticket so I need to go to the reception to get my ticked verified.”

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Posted 9 years ago

“Barriers out of order 10.30pm had to trapes down to the office to get sorted”

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Posted 9 years ago

“Departing for Barbados all went fine, found space, hopped on shuttle bus all good. On our return no shuttle bus available, used call system as instructed in shelter. Multiple attempts no response. Proceeded to walk on cold wet dark evening only to pass a fully lit shuttle bus parked up at office. WTF!!”

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Posted 9 years ago

“Car was safe while I was away but my ticket didn't work when trying to leave. It took over 10 minutes to get the barrier raised”

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Posted 9 years ago

“Used this company twice whilst on business travel and both times not been able to leave the car park! Both times had to sit in my car for a 10 minutes with cars back up behind me while it gets sorted. Won't bother using again”

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Posted 9 years ago

“Very expensive for short stay, however does feel secure and only a short walk to the airport. However medium stay is poorly signed from the terminal, can be confusing for non familiar visitors. Key thing is though the machine never recognises my registration, leaving me stranded at the barrier (sometimes with traffic behind). This is an issue that's getting very tedious.”

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Posted 9 years ago

“On return home the automatic recognition system failed (again) and I had to go into the office, causing a queue to build up. The replacement ticket given, unfortunately didn't work either.......back to the office, bigger queue, irate people telling me to move my car(?). 3rd time lucky! It worked. It didn't help that it was bucketing down at the time!”

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Posted 9 years ago

“Disabled car park full - aisles blocked with cars Minimum supervision of car parks - some aisles blocked again poor signs to other areas of car park”

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Posted 9 years ago

“I have used this facility many times and always had a positive experience. Unfortunately on this occasion the weather when we landed in Newcastle was horrendous, absolutely pouring with rain and very low temperatures. There was no courtesy bus in sight, after waiting ten minutes at the designated stop so we decided to walk. Part of the car park had been closed off and we'd had to park much further away than usual. The walk took us about ten minutes and in that time, other than a courtesy stood outside the main office, not being used, we didn't see another courtesy bus in use at all. When we eventually get to the car, extremely wet, our ticket didn't work on the exit barrier, and we had to go into the office for them to sort it out. We did mention to the member of staff in the office that the courtesy bus was no where in sight, and he apologized and said they were very busy. We did manage to exit the car park shortly afterwards with the help of staff in the office. Sorry to write a negative review on this, as I use the service a lot, normally always with a positive outcome”

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Posted 9 years ago

“I have used this facility on a couple of occasions and find it quite poor. Finding a parking space can take quite some time whilst there are acres of unused spaces much closer to the terminal buildings but are cordoned off for no apparent reason. An explanation would be helpful.”

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Posted 9 years ago

“Under staffed.”

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Posted 9 years ago

“Annoyingly Newcastle Airport Parking close the section of long stay car park nearest the terminal for no apparent reason and make you either walk 10 mins from far side or wait 12+ mins for a bus-even if you call from the atop and they tell you it's on it's way when it is obviously not. Not a great service but what choice do you really have?”

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Posted 9 years ago

“when i was trying to leave the number plate search did not work so held up traffic had to reverse pull in layby go into office which was fine so i could leave”

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Posted 9 years ago

“The bus to the terminal was like a cattle truck, that is when the bus decided to turn up! please give the bus drivers a microphone so they can say what area we are coming up to instead of trying to shout, I think the way the luggage is stored when the bus is full is a Health & Safety issue”

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Posted 9 years ago

“I am giving a poor rating because even though my parking was pre-paid, the barrier didn't automatically open on my departure. I had to call the attendant and prove that I had pre-paid before the barrier was lifted. This was stressful as there was a queue of cars behind me.”

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Posted 9 years ago

“Too expensive”

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Posted 9 years ago

Newcastle Airport is rated 4.6 based on 25,290 reviews