Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,100 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,100 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Once again the exit was not smooth. Had to Q in office as ticket (along with another half a dozen) didn't work.”

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Posted 9 years ago

“Poor signage - car park surface poor and some car park areas closed. Total confusion was noticed with cars trying to exit the car park - then to top it off the barrier would not lift with a driver having to return to the office - needs sorting.”

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Posted 9 years ago

“The parking was fine. However I was very disappointed to receive a fine for what the company said was illegal parking when we arrived home. It was pouring with rain, pitch black and couldn't see any double yellow lines and as my husband is disabled we thought we were fine as he is allowed to park on double lines. Also bearing in mind we were there for two minutes, just enough time to throw in the bags in the car. We didin't see any signs saying no parking, it was raining heavily and dark and even on the photo evidence you only see the lines with a magnifying glass. My advice to anyone wanting to fly from Newcastle Airport would be leave your car at home and find another way of transport. Your company showed no compassion when I contacted them and after watching many programmes about parking companies I shouldn't have expected any other treatment. I don't hink I would park there again, unless I am desperate.”

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Posted 9 years ago

“On arrival. It was very busy. Looked for almost 25 minutes for a parking space. Maybe allocating a parking space on booking would work much better. Especially if the spaces were numberd. Would maybe consider using again of improvements were made.”

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Posted 9 years ago

“System unable to recognise private platesvery inconvienent - needs updating!!”

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Posted 9 years ago

“Barrier would not open on our return/exit from car park...resulting in having to call an attendant. cars behind were not happy. What happened?”

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Posted 9 years ago

“The initial booking was easy but it was confusing finding the correct area / car park to leave the car. On return, when I inserted the ticket as directed I was instructed that I was to pay £78.00 to be able to leave. I did use the call button and speak to customer support - who were very helpful and checked my details with my car registration number which confirmed my booking and payment. All was quickly resolved but we had a terrible panic for a few minutes which is not what you want after a nice time away.”

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Posted 9 years ago

“everything we were told when we arrived at the parking area was correct and straight forward however on our return when we got to the barrier and put the ticket in to leave it would not let us through . after calling the help desk I was informed that the information I was giving the man was under another name . After a few minutes searching he eventually found our booking and opened the barrier for us . I cannot understand how my reference number you sent me can have someone else on the records.”

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Posted 9 years ago

“No one to welcome us when we arrived. No information given as to gaining access to meet and greet compound on arrival at Airport Car Park. Difficult with ticket when trying to exit Car Park.”

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Posted 9 years ago

“We waiting 20 minutes for the bus after our holiday i have two young children and we had been travelling along time disapointing”

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Posted 9 years ago

“Paying on line was easy. However, finding a parking space due to the inaccurate (confirmed by staff member) "car park full" signs on every car park , lack of running buses , poor lighting and uneven pavements really made the experience frustrating. The staff in the airport were clearly bored and lacked customer service , we did not get one smile from any staff members until the KLM plane, a disappointing start to our holiday.”

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Posted 9 years ago

“Yet again I have used your system and upon exiting the car park the barrier does not recognise private number plates which means having to visit office again to verify ticket. This is not the first time this has been reported but I have had no response to this and nothing seems to have been resolved.”

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Posted 9 years ago

“this is the third time i have used this facility of where i book on line that was good very easy, arrived got ticket parked all very easy however on my return yet again the ticket would not go through the barrier, it was not recognised, the first time they said it may have been next to a phone so the next time i made sure it was no where near magnetic or phone still didn't work . same response this time same again and i kept it in a different place in a no magnetic area. so i was not happy.”

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Posted 9 years ago

“When arriving at the airport I was pushed to the very bottom of the car park ( Section L ) Although none of the other more nearer car parks where full they had signs at the entrance telling you to go further down. This made for a long walk back after our holiday. Will be booking park and ride in future.”

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Posted 9 years ago

“Bus transfer from terminal nowhere to be seen. Walked again !”

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Posted 9 years ago

“When we left the terminal, bus was standing at the stop. As we were half way, it starting moving off and didn't stop as we started running towards it. We then communicated using the intercom to mention we were waiting. 20mins later bus came and then dropped us off at Stop 1 and refused to go further saying road had been closed. It just turned right back towards the exit. We then had to walk to our car at the other end of the car park. This was the last thing we needed at 11:30pm in cold damp weather.”

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Posted 9 years ago

“Booking online was easy and no problem. However on exit of the car park, the ticket said I had expired. Spoke to a lady in the office to explain I could not leave. The time was 16.30 and the ticket expired at 17.00 so we knew we were ok. The lady was very unhelpful and rude. Did not apologise or say thank you or anything. I'm afraid she let you all down. The day was Fri afternoon 22nd April, short stay car park.”

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Posted 9 years ago

“I have given a mark of poor. There is nothing wrong with the car park or system as such, it worked well for me. My mark is based purely on the charging system. I made a booking which was a non flexible booking. I did need to, or thought I should, alter the timings for departure following a flight time change. This was an alteration by about 2 hours. no change of date or anything major just a slightly later departure from the car park. common courtesy I thought, to at least do the right thing. This change was made somewhere between 12 and 24 hrs before departure. For this priveledge I was charged again, in full! Hmmmm! Not happy! I could understand a fee of some description but full fee? really? It is very unlikely that I will use the service again on this basis. Regards, Malcolm Hodgson. 07960459549”

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Posted 9 years ago

“Signage poor - car parks surfaces poor.”

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Posted 9 years ago

“After a long flight that also had been delayed the last thing you want is when you get to the barrier put your ticket in and it says it's invalid and cars are behind you when you know there is still hours left on the ticket the guy in the cabin did eventually sorted it out not good this time”

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Posted 9 years ago

Newcastle Airport is rated 4.6 based on 26,100 reviews