Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,100 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,100 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Granted we were arriving on busy half term exit Fri 27 May but found signage entering car park confusing as so many saying full etc. Ended up in Overflow area but no courtesy bus service, had to walk to entry road where driver kindly stopped for us. Bus ended up packed with standing room only and difficult for people to park luggage on racks. Return 9.45pm 3 June to find long queue in shelter for bus and knowing my husband 79years with severe arthritis would struggle we decided to walk towards exit road where I left husband, daughter & boyfriend while I walked on to retrieve car. After exiting car park I stopped for 2 minutes to pick them& luggage up and subsequently received £60 fine . Not a good end to family holiday to celebrate our Ruby wedding, a situation which would not have arisen had courtesy buses been running to meet demand!! LBA next time!!”

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Posted 9 years ago

“It was quite difficult to find a space, I parked beneath a tree. So on my return car was, as you can imagine, full of poop. Arrived back at midnight, couldn't see any busses so went on foot to find car. Headed back to airport to collect family, only 2 lanes in 'bus or taxi' so pulled on to pavement and called family. Only there for a short time and just recieved £60 fine.”

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Posted 9 years ago

“When we got back and put our ticket in the machine and it came and displayed we had to pay when we had pre-paid,we intend to use this service again in October so hopefully the service will be better next time”

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Posted 9 years ago

“Once again had to contact office as code didn't work on exit from car park”

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Posted 9 years ago

“We had booked the parking until 2200 on the Monday, when I put the ticket in the machine at the gate at 0900 on Monday it told me that we had over stayed our booking. Luckily I had printed the booking receipt and a friendly parking attendant opened the gate for me, not causing too much of a traffic jam.”

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Posted 9 years ago

“Good price but on the past 3 occasions unable to exit without calling for help to open the barrier even though I had pre booked and paid online”

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Posted 9 years ago

“We needed two cars to collect family and i was with a relative, we found spaces to park quite easily. I paid for both tickets in the main terminal and it was confirmed that payment had been received. When we got to the barriers both my aunts car and My own were unable to exit as the message said that we hadn't paid. We had to go into the office and were still told that we hadn't paid, eventually got sorted ( we had paid!) but caused quite a hold up for other users as we were blocking two exits.”

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Posted 9 years ago

“Although this parking was easy to book I have given a 2 star because when I went to come out the car park I was stopped at the barrier with the screen saying I have a £155 fee to pay. After a discussion with the helpers at the airport and running over to the terminal to get paperwork off my wife was I able to give my reference number and be let out.”

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Posted 9 years ago

“On return exit ticket was not recognised and asked for payment of £142. Went to office to sort out but on trying again still not working until the 4th or 5th attempt. Net result is I will consider other airports in preference to Newcastle even though it is the closest to home.”

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Posted 9 years ago

“We have used Newcastle Airport Long Stay Car Park 3 times. On the first 2 occasions we couldn't exit the carpark so had to go into the office. I was told it was because we had a personalised number plate. On the third occasion I had changed the number plate on the booking and printed off the booking with the changed number plate(not a personalised one) on. Guess what? We couldn't exit the carpark yet again. This time the excuse given was that although I had changed the number plate on line it hadn't changed on the system in the office! Not impressed.”

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Posted 9 years ago

“I thought this would be ideal, just opposite the terminal and extra wide disabled spaces. WRONG. We couldn't get anywhere near the terminal and there were no disabled spaces left, not that there is many, anyway. My husband had to park the car as I couldnt open the door wide enough. We would have been closer if we had paid for the cheaper parking. When we got back the cars next to mine had parked so close that even my husband struggled to get in. Keep your money and park in the cheaper choices.”

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Posted 9 years ago

“VERY POOR DROP OFF AND PICK UP, we arrived back from Ibiza on 31 st may 11:40 and joined the queue at the bus stop for transfer to carpark the first bus filled up and left, leaving us waiting for the next bus ,but the bus that was dropping passagers off behind the bus stand emptied and the driver who was supposed to be in CONTROL allowed people to get on his bus from the back of the queue ,to say I was angry was an understaitment we were not the only ones annoyed.”

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Posted 9 years ago

“wouldnt use this parking again courtesy bus was late there and coming back they didnt even answer the buzzer for ages on our return we stood freezing in the rain for over half n hour at nearly midnight then didnt no what stop the bus was at the bus was chocker block .”

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Posted 9 years ago

“Very disappointed this time,when we arrived at airport car park we where directed by a man to the new car park,this was too far away from airport itself,will be choosing my own space next time as iv paid for it,if there was no other spaces I would understand,but there was plenty nearer the airport.may just get a taxi if this is the normal”

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Posted 9 years ago

“Airport long stay coach driver did not take us to the E parking zone, he dropped us off at zone C and said E was "behind the trees" which we found was not the case. He had already dropped another couple off at completely the wrong area [they also wanted E] and they stopped the driver to get on the coach again to be taken to the right area. That couple and myself and partner were all dropped off [myself and partner had very large cases] at 01:30 in the morning in darkness. It took us around half an hour to find the correct area. Lack of lighting didn't help the situation. After locating zone E we did see another coach drop passengers off directly in the E zone so it was definitely accessible to the coaches. An unpleasant experience.”

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Posted 9 years ago

“The second time I've used the short stay for a weekend break. For the second time the barrier did not recognise my ticket although I'd pre booked. Very poor”

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Posted 9 years ago

“Whilst the purchasing, parking and price were all excellent and disturbingly negative response at checkout when my ticket wouldn't work will make me question whether I would ever use this experience again! A thoroughly unpleasant and discourteous woman! It cause amusement amongst my passengers at her lack of basic manners but I was much less amused!”

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Posted 9 years ago

“Rang for a bus to collect us at bus stop number 51 was told by the driver that that bus stop had closed even though there were spaces left aswel as hundreds of cars so we walked to airport dragging cases then we seen the bus pull in to where we were at the bus stop we couldn't believe it , by then we were nearly at airport so just carried on couldn't be bothered to even question this I don't know if he was trying to be funny or just couldn't be bothered to pick us up, we have been using this service in long stay for years and never had a problem were not happy about this last experience we have just had , we have a another holiday in August coming up not sure what we will do now because we will have the kids with us and I don't fancy walking to airport again with them because we will indeed miss our flight.”

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Posted 9 years ago

“I use the short stay car park almost every week and think it's unbelievable that frequent users arent recognized. I don't feel like a valued customer”

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Posted 9 years ago

“I travel regular and use you parking facilities, I have been pre- booking however on my last journey it would have been cheaper if I had just paid on the day, I pre-paid at £21.29 (£18.99 + £2.30 credit card) on the day it was £17.70 displayed on the exit barrier, why should I pre-book also although I pre-booked I never get automatic exit, I always have to park at the barrier and go into the office, and last visit it was pouring with rain!!!!!!, every time I pre-book I have to go in the office”

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Posted 9 years ago

Newcastle Airport is rated 4.6 based on 26,100 reviews