Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,100 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,100 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Bus driver shouted number 16 at first stop I asked if it was supposed to be the alphabet ie a b c d e we were e he snapped at me its a big car park ya nahh then he went passed two peoples stops then dropped us at wrong one he knew we were e and let us off at d he had a horrible attitude and to be honest don't know if I would park there again”

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Posted 9 years ago

“The online booking process was straightforward. There was plenty of space in the overflow parking section but, unlike the main parking area, the zones don't seem to have been given a number or letter. Useful tip: note the nearest numbered bus stop as a guide to the location of your car. As on a previous occasion, my car's registration number was not captured by the camera on entry and so, on departure from the car park, I had the tiresome and time-consuming experience of having to reverse back from the exit gate, park and go into the office to have my booking checked and my exit cleared by someone on duty. One of the airport buses was parked in the space outside the office, leaving limited room to park.”

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Posted 9 years ago

“Picked up my car after my flight home ,couldn't get out of the car park as the ticket machine would not accept my pre paid ticket . Had to go to the admin office and wait behind several others that had the same issue .”

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Posted 9 years ago

“Last 2 times we have used the Long stay there has been no buses to take us to the airport and have ended up wAlking as we just kept waiting and then The bus was full.. Last time there was 3 buses just sitting beside the admin hut and there was no bus at the airport. The time it took to walk (about 15 mins )none of the buses had moved And the drivers just seemed to be having a jolly good chat. Not impressed at all . This service used to be very efficient and buses were very regular - not now !!!”

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Posted 9 years ago

“I have already sent details of our experience regarding paying for car parking, and when we arrived and parked we could not gat a courtesy bus as the car park was "full" but have still not had a response from yourselves”

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Posted 9 years ago

“Although close enough to the terminal, very expensive compared to other airports, lots of rubbish littering the car park and poor signage for the long stay once through the barriers.”

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Posted 9 years ago

“Very few parking slots available and what was available very narrow. Exit machine not working when we tried to leave”

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Posted 9 years ago

“The service on this occasion was not satisfactory. The ticket issued from the machine had printed on it the wrong vehicle registration making our exit difficult. Ray clegg”

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Posted 9 years ago

“I pre-booked my parking on a couple of occasions to try and speed up my exit from the airport car park , but every time I tried to exit ( number plate recognition ) I had to go into the car park kiosk to re- validate my pre-paid ticket. On the third occasion when this happened I asked why do I have to re- validate my ticket. I was informed that not all personal number plates are picked up by the system !!! You also have to pay a card fee !! I'll just pay in the at the machine in the airport in the future.”

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Posted 9 years ago

“I made an advanced booking for the Medium Stay car park but on arrival found the car park to be completely full (no notices before entry) with no staff in attendance to advise how I should proceed. I moved to the Long Stay car park. On return to my car 12 days later I could not leave the Long Stay car park because my firts ticket had been cancelled when i left the Medium Stay area after less than 15 minutes. My wife needs a wheelchair and we could not see any disabled spaces. I was not impressed.”

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Posted 9 years ago

“We had to go around several car parks to look for a space, the bus service is rubbish, we had to ring up several times and we waited well over 30 minutes for the bus, other people in our party walked up with their cases, on our return my husband collected the car and picked us up in the car park at the front, we paid the £1 to exit rather than go through the same hassle again”

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Posted 9 years ago

“At my last visit , the car park was very congested. I could only park just inside the barrier. This was disorderly compared to normal.”

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Posted 9 years ago

“Shuttle bus takes ages, partiuclarly for early flights. Waited for over 15 minutes before the bus finally arrrived - its not exactly a huge area so I'm perplexed as to where it had been, probably along with the 40 or so other users in the queue. Staff seemed surpsrised that there were so many people, as if aircraft had suddenly decided to depart that day, at that time. ANPR barrier system works randomly, sometimes lets cars through, sometimes not. A Police van and the shuttle bus were stuck trying to escape when I was leaving the site. There are three exit lanes, invariably the staff use lane 3 as a more-convenient-than-a-car-park area in which to dump their unused shttle busses / personal cars / old trolleys. Overall, expensive and shoddily run.”

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Posted 9 years ago

“The bus took far too long to arrive and the queue was very long. the driver complained she was workinjg overtime and should not be there. It seems that the new extension to the long term car park is in chaos.”

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Posted 9 years ago

“Parked here before and not had much trouble but this time it was very difficult to find a space. Lots of cars circling around and because if poor signage (or frustration ) cars going wrong way! Didn't help that areas with lots of spaces were barricaded off . Not a good start to the holiday!”

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Posted 9 years ago

“We would rather not comment as we have put in formal complaint.”

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Posted 9 years ago

“no bus service to terminal,i think it was lunch time. gave up waiting after twenty mins and walked.phoned and was assured a bus was on its way, never came.”

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Posted 9 years ago

“The ticket machine at the exit did not recognise the ticket we received when we entered the long stay car park. We had to show our copy of the confirmation email to the operator at the control building for it to be validated. I assume that this was due to a malfunction of the ticket reader. Hopefully this has been rectified.”

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Posted 9 years ago

“Not the best I'm afraid. I used the Medium stay car park so as to not have to pay short stay fees or walk mile/catch a bus. The car park is not that well marked out, some of the bays are under trees so the tree litter and birds drop on to the car and the walk to the terminal was strewn with litter and full waste bins. Then getting a VAT receipt is an ordeal for you business travelers !”

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Posted 9 years ago

“2 times within the last fortnight I have pre-paid for parking at the airport short stay car park. Twice I have been stuck at the barrier unable to leave and having to press the button for help, to which I then spent a further 10 mins waiting for someone to answer the phone!! Not good”

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Posted 9 years ago

Newcastle Airport is rated 4.6 based on 26,100 reviews