Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,099 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 26,099 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“On arrival at the Car park (4.00) there was lots of transport to take us the the terminal, the bus was very busy, but a very helpful driver. Getting back to Newcastle, there was 2 arrivals at approx the same time, when we got our luggage, one of the fist off the belt? walking to the bus stop, it shot off, with only 2 heads i could see?? Rang the enquiry button, eventually answered, was told - The bus must have been full!!, after a wait of 15mins, the bus stop was full, when it arrived, he shot off like lewis hamilton!! and dove round the car park looking for his first win of the season! Everyone on the bus was thrown from side to side, suit cases flying all round the bus, passengers trying to catch them, and hold them in place.!!”

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Posted 9 years ago

“Ev, charging. Entered short stay the night before, could not get a charge bay. Tried to get out to come back later and told I intended to park so I must pay. So I paid twice for parking, wanting to charge my car. Cars just left on bays too long.”

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Posted 9 years ago

“The ticket wouldn't work when leaving the car park and then the telephone wasn't answered.... i then got a load of abuse from a person on the bus waiting being behind me .... not a good way to end my holiday.”

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Posted 9 years ago

“Walked from the car park to the terminal. (About 1700 on a Sunday) Walked back from the terminal to the car park. (About 2300). Thankfully only a 15 minutes walk, but apart from a bus sitting near the office, it did not appear that there were any buses running. Just as well the weather was dry”

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Posted 9 years ago

“I am disappointed in the signage in the car park ( a map would be helpful).Also the bus pickup was not acceptable.”

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Posted 9 years ago

“We arrived late back to the airport, delayed flight, then two missing passengers, delaying it further. So, for the 1.5hrs after midnight that we were late, I was charged another £8.50. Pretty poor show!”

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Posted 9 years ago

“Struggled to find a space ,struggled to find a coach? Struggled to find the walking route to terminal. On return a week later we found the bus but no driver around so we sat on bus and waited ten mins. When he arrived he was grumpy and was too busy listening to the match .........on the radio. Only ever used Callerton with the mini bus and their approach is so friendly. I had a voucher for your parking which made it cheap but not pleasant.”

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Posted 9 years ago

“If meet and greet means abandoning your car wherever you can, being met by an overworked, disinterested, distracted guy in a cabin then you have perfected it.”

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Posted 9 years ago

“Arriving no problems at all. It was when we returned from our flight that we felt the service was poor. We stood with many people in the terminal bus stop for approx 10-15 minutes (people had called using the phone) waiting for the bus to take us to the long stay car park. Bearing in mind it was dark (approx 11:30pm), the bus driver was going quite fast when in the car park and ourselves and other passengers were finding it very difficult to know when to press the button to get the bus to stop. On a few occasions the driver drove past people's stops, so we went to him and told him our number in advance, so he knew to stop..... I think you need some procedure for nigh time drop offs, whether it been something to inform the driver in advance when passengers are getting on the bus or something else....???”

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Posted 9 years ago

“We received a £60 fine for stopping on the road leading to the meet and greet car park and asking for directions from a passerby. Signs had indication only authorised vehicles were allowed to enter that part of the airport which is confusing. Not Happy”

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Posted 9 years ago

“A lot of car parks saying full near the terminal but loads of empty spaces they need to get staff to park away from terminal”

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Posted 9 years ago

“Much too expensive compared with other regional airports.”

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Posted 9 years ago

“Price was good but there was not a single transfer bus in sight both on arrival or departure which meant walking a huge distance with two kids and carrying large amounts of luggage but my car was fine. I'd have booked the closer more expensive parking if the 'free transfer' wasn't included in the advertising of the parking.”

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Posted 9 years ago

“No number plate recognition so both cars had to stop and go through paperwork at the exit gate. Number plate should have been read... Could have been better”

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Posted 9 years ago

“When you try and find the meet and greet parking it is extremley poorly signposted. Infact you have to drive through a no entry sign to get to it”

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Posted 9 years ago

“After a long flight at the end of a long day i found my ticket wouldn't let us through the barrier. No problem, go to booth and sort it. huh.. no ! "why did you f****g try to put ticket in machine twice " ? Your technology 0/10 your customer service 0/10”

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Posted 9 years ago

“There is no way to make changes to the return date over online, and was charges are expensive when returned few days later due to some flight changes”

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Posted 9 years ago

“Close enough to walk from carpark but path width,drop kerbs and gravel surface all poor for wheeled baggage or trollies. Managed to damage the wheel on borrowed baggage”

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Posted 9 years ago

“Arrived and only one car park open all others closed fair enough? Buzzed for the shuttle bus waited 15 minutes and when drove past us and an old couple. Buzzed and spoke to someone else who informed me that the car park is closed and no shuttle will be coming. We are young so no problem walking but for the old couple?? Arriving back late and no shuttle bus again. What do you pay for?”

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Posted 9 years ago

“On picking up car and proceeding to exit barrier the car in front could not get through as his ticket was returned and exit denied. He then exited his car to troubleshoot with the office thus blocking me. Eventually he returned and on presenting his ticket the barrier was raised and on he went. I next in line issued my ticket and exit was denied, with no one behind me i was able to reverse back alongside the office to find out why. Apparently we were told the other guys registration was entered wrong but then why was I denied when the registration was entered on the documentation correctly. Not what you want after a plane journey and all you want to do is get home”

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Posted 9 years ago

Newcastle Airport is rated 4.6 based on 26,099 reviews