Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,282 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,282 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“No number plate recognition so both cars had to stop and go through paperwork at the exit gate. Number plate should have been read... Could have been better”

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Posted 9 years ago

“When you try and find the meet and greet parking it is extremley poorly signposted. Infact you have to drive through a no entry sign to get to it”

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Posted 9 years ago

“After a long flight at the end of a long day i found my ticket wouldn't let us through the barrier. No problem, go to booth and sort it. huh.. no ! "why did you f****g try to put ticket in machine twice " ? Your technology 0/10 your customer service 0/10”

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Posted 9 years ago

“There is no way to make changes to the return date over online, and was charges are expensive when returned few days later due to some flight changes”

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Posted 9 years ago

“Close enough to walk from carpark but path width,drop kerbs and gravel surface all poor for wheeled baggage or trollies. Managed to damage the wheel on borrowed baggage”

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Posted 9 years ago

“Arrived and only one car park open all others closed fair enough? Buzzed for the shuttle bus waited 15 minutes and when drove past us and an old couple. Buzzed and spoke to someone else who informed me that the car park is closed and no shuttle will be coming. We are young so no problem walking but for the old couple?? Arriving back late and no shuttle bus again. What do you pay for?”

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Posted 9 years ago

“On picking up car and proceeding to exit barrier the car in front could not get through as his ticket was returned and exit denied. He then exited his car to troubleshoot with the office thus blocking me. Eventually he returned and on presenting his ticket the barrier was raised and on he went. I next in line issued my ticket and exit was denied, with no one behind me i was able to reverse back alongside the office to find out why. Apparently we were told the other guys registration was entered wrong but then why was I denied when the registration was entered on the documentation correctly. Not what you want after a plane journey and all you want to do is get home”

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Posted 9 years ago

“My ticket was prepared and I was advised that I could simply drive to the barrier and insert my parking ticket and the barrier would open. This did not happen. I then rang the help button and waited around 2 minutes until the attendant responded, confirmed my surname and opened the barrier. At 2am in the morning having returned from holiday, this was not a good end to my car parking experience.”

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Posted 9 years ago

“Ev, charging. Entered short stay the night before, could not get a charge bay. Tried to get out to come back later and told I intended to park so I must pay. So I paid twice for parking, wanting to charge my car. Cars just left on bays too long.”

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Posted 9 years ago

“The weather was horrendous on the night we landed at Newcastle. On leaving the car park we got a message stating we had not paid enough & I was to go to a pay machine. I had paid up to 1am & knew I had paid enough to cover the duration. There was a queue of cars behind me that needed to reverse - I located a member of staff, in the soaking rain, and was told in a matter of fact manner that the machine had not recognised my car ref number - he did something on a machine & advised the barrier would now let me out - I then drove home soaked through - not happy”

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Posted 9 years ago

“Waited at bus stop 15 for at least 20 minutes with the guy on the intercom insisting that that part of the car park was closed, then waited over 20 minutes to be picked up from the terminal, and when we got dropped back of at bus stop 15 there were at least 12 people waiting to be picked up but because the bus was full they were refused and told to wait for the next bus, but when we left the car park the other bus was parked up.”

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Posted 9 years ago

“Unable to exit medium stay car park with our pre-paid booking. Held up cars behind at the barrier while I had to go to customer services to show the booking and get a new ticket to use at the barrier.”

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Posted 9 years ago

“Not enough light in the car park to see where are we going to park Car places are not numbered which is very important when we are coming back esp in the night Generally not satisfied with the parking arrangement NOT SATISFIED”

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Posted 9 years ago

“very poor lighting, men`t we missed our stop. would be better if the driver was able to announce the sections of car park.”

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Posted 9 years ago

“On arrival at car park requested courtesy bus on intercom, after waiting 10 minutes and no sign of bus rang again was advised by the girl who answered that she would try to contact the driver again, after a further 10 minutes still no bus rang again to be advised that the driver had in fact had his receiver turned off but he would now be on his way. Another 10 minutes passed and no sign of bus rang again but no one answered so decided to walk to terminal in view of the length of time we had waited. Whilst walking we did in fact see the bus going round but by this time we were nearly at terminal”

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Posted 9 years ago

“Paid extra for the meet and greet outside the terminal to then get to the airport to have drop the car off ourselves at the carpark. Then when we handed the keys in to be told we had to come back there when we land when it was suppose to be waiting outside the terminal again for us. Customer service was good at the reception. Will not be using the company again advertising false information which a member of staff mentioned it's been complained about before therefore paying £68.99 and not receiving the package we was entitled to.”

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Posted 9 years ago

“It begins with bad signage. Confusion is immediate as for directions. Ticketing! There was not enough information given about the procedure for how to use your ticket. The actual parking site is good. Bay's are ample even for a large SUV. The transfers were good with friendly helpful drivers. Back to signage, especially at night. I found the exit signs illuminated badly and difficult to read. I would probably use a meet and greet service on my next trip.”

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Posted 9 years ago

“When we arrived at the parking lot, everything was easy to find, the layout is a fine set up; however, once we parked up and went to the bus stop with our luggage, we waited at least fifteen minutes for the shuttle service .... but none came. We managed to get to terminal via the footpath even though my suffers from asthma which is one of the reasons we decided upon this car parks facilities. There was explanation to this malfunction and no one there to ask any questions to and we were not happy to start our vacation this way. The homeward part was ok.”

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Posted 9 years ago

“My updated return was not recognized by the exit machine despite the money being taken from my credit card and I had to pay for the full stay before I could leave. It was fixed the next day by contacting the airport staff but it was inconvenient”

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Posted 9 years ago

“Same problem yet again, 3 times on the trott now,unable to exit car park with ticket , had to repeat booking reference numerous times to office from the barrier machine to leave , needs sorting!!!”

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Posted 9 years ago

Newcastle Airport is rated 4.6 based on 25,282 reviews