Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 25,146 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,146 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“We were parked the furthest parking space away from the terminal although there was sections of the car park which were empty but blocked off so we could not use them . This would not put us off from using the facility again.”

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Posted 9 years ago

“courtesy bus took too long too arrive and when it did it was driven by a very disgrunteled driver who said it was full. quicker to walk !!!!!!!!”

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Posted 9 years ago

“was ok but when got back it was 1am and only 1 bus on for 3 flights. trying to find the correct bus stop to get off in dark was bad.”

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Posted 9 years ago

“Paid an extra pound to receive info via SMS but didn't get it ???”

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Posted 9 years ago

“Had to go to office on way out because card wasn't allowing us out”

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Posted 9 years ago

“It does what it says on the tin. You book you park simple! The only down side is the cost, when we atrived at airport theres was an advert for a week stay cheaper than we had paid just wondered how”

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Posted 9 years ago

“I booked medium stay as it said 1 to 2 mins from airport , don't think it's any closer than long stay really.”

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Posted 9 years ago

“The airport experience was very good but I was disappointed witht eh meet and greet parking. there was a scratch on the passenger door of my 6 month old car which I brought to the attention of the staff when I picked up my car. I filled in some paperwork and received a letter today 10 days after my return to say that they did not think that it had been caused when the car was in their care and they would not be progressing my 'claim'. Very disappointed with this response as the scratch was not there when I dropped the car off.”

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Posted 9 years ago

“Its a car park! ... arrived back at midnight and the exit barriers were brokien, pressed for assistance and was told no one could come and help as she was by herself!”

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Posted 9 years ago

“Busy car park - but found a space easily. Nice short walk to the terminal but the pathways are terrible!!! Try pushing a trolley back to your car and you quickly run out of safe paths / ramps and end up on the road. Please do something about that problem and the experience will be great.”

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Posted 9 years ago

“As usual had to press the button to get out.”

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Posted 9 years ago

“In this day and age, why does your computer not recognise personalised number plates consisting of 3 letters and 2 numbers? Every time on exit I have the palaver of inserting the ticket, then it gets rejected, then I have to ring call button for assistance and eventually exit with 3 frustrated drivers behind me and a 5 minute wait. :-(”

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Posted 9 years ago

“I have never had a problem parking at Newcastle Aurport however on this occasion it took me considerable time to find a space. Previous customers had obviously had the same experience & cars were parked anywhere & everywhere they could find a space I eventually parked I a safe spot but not an official space. The courtesy bus was very good. I hope the management of space improves.”

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Posted 9 years ago

“I think you should make it a bit easier to get through the car park when pushing your cases on a trolley, there are hardly any ramps for when you are crossing the road and it's difficult to bump a trolley down a curb. Also think it's ridiculous how to get out of the parking block I had to drive up and down the car park to get to exit, when you come home off holiday you just want to get out as quick as possible”

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Posted 9 years ago

“Car park was quiet when we arrived and returned with a distinct absence of any bus activity, so its a good job it wasn't raining. And why does it have to cost so much, if there was a viable alternative I would probably use it, so low on the value for money.”

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Posted 9 years ago

“the camera at the airport carpark made an error in reading our car number plate. When I put the card in the ticket barrier it would not accept it, but did not explain why. We had to reverse back from the barrier (difficult when there is a queue) and went to the ticket machine to see what the problem was. The ticket machine requested us to pay the full fare for the parking, even though we had already paid. Eventually we worked out what the problem was. It would be more helpful if the ticket barrier gave information about why a ticket had been rejected.”

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Posted 9 years ago

“Although I'd prepaid for my parking and was well within the time limit I'd paid for, on exiting the car park the auto barrier would not accept the data on the prepaid ticket. Not what I'd expect or envisaged and could well have done without the hassle after a long journey back to the uk. The guy on the helpline got it sorted pretty quickly thankfully.”

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Posted 9 years ago

“Having always booked the car parking when we travel this year was the worst experience, on arrival we drove around and around for nearly 30 minutes and then had to squeeze into a corner spot in the car park the furthest away. We later found out it was due to Scottish flights changing to Newcastle we nearly couldnt get parked. Not enough buses driving around had to walk there and back on return, the roads and car park in general not suitable for cases, need weeding and resurfacing. In general is not that cheap to park your car, unless you get a deal, the amount of cars that do park there surely some money can be spent on upgrading roads, putting ramps in for pulling cases etc..”

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Posted 9 years ago

“As frequent flyer it would be nice to have special rates. I use the car park at least 1 working week each month and have the same rates as all other travellers.”

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Posted 9 years ago

“as usual lack of buses, nothing changes, passing parked up buses,four flights out of ncl around 6am therefore about 600 passengers at 0400hrs majority using long term car park, pleased it was not raining.”

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Posted 9 years ago

Newcastle Airport is rated 4.6 based on 25,146 reviews