Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,908 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 24,908 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Short Stay Car Park 1 great to use and easy to find a space. However when leaving the machine did not recognise my ticket (again) resulting in a delay as other cars obviously had the same problem.”

Helpful Report

(Short Stay 1) - Posted 7 months ago

“The car parks are in the site of the airport. It’s easy access to all Car parks with a free bus service to and from the airport . During school holidays the car parks are very busy . In recent times the cost of car parking has rose considerably however on occasions discount codes are available online which help to reduce the cost .”

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(Long Stay) - Posted 7 months ago

“It was fine once we had sorted out the issue of being charged even though we had already payed online. But the person who was on call sorted it out quickly”

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(Short Stay 2) - Posted 7 months ago

“Was a pretty good service , the barrier would not work on leaving tried numerous times and couldn’t hear the instructions from the help button but went into the ports cabin and got sorted straight away”

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(Long Stay) - Posted 7 months ago

“No issues with parking for the week. Very straightforward and easy.”

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(Long Stay) - Posted 7 months ago

“Would’ve given full stars but on arriving back the security barrier wouldn’t lift. It was asking us for £175 when I’d paid £110. The man in the office sorted it when I showed him my order on my phone. It was Friday 4th October - Friday 11 but at your end it had until Saturday 12. Though how one more day would’ve cost £65 I don’t know. First time we’ve had anything like this but at least it was sorted .”

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(Long Stay) - Posted 7 months ago

“Expensive but does what it says on the tin”

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(Short Stay 2) - Posted 7 months ago

“Quick and easy, but very expensive…”

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(Short Stay 1) - Posted 8 months ago

“Handy to the airport, even long stay is within walking distance. On a wet day buses run frequently to and from the terminal.”

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(Long Stay) - Posted 8 months ago

“Everything was spot on easy access and bus was only 5min. Wait . We use long stay parking and never have a problem”

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(Long Stay) - Posted 8 months ago

“Parking all ok except I think it's expensive”

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(Long Stay) - Posted 8 months ago

“Good for convenience but becoming very expensive. When it becomes cheaper to take a taxi each way for a round trip of 70 miles than pay for a week's parking it becomes something of a dilemma. Cheaper parking alternatives will be considered as will arrangements with friends for taking each other to the airport as the needs arise on a rota basis.”

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(Short Stay 2) - Posted 8 months ago

“Super valet parking, if somewhat expensive for a regional airport. The cost now brings the Taxi back into consideration.”

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(Premium Meet And Greet) - Posted 8 months ago

“Good service Not sure where car was actually parked had miles on it”

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(Premium Meet And Greet) - Posted 8 months ago

“Having booked the short stay car park prior to travelling I was shocked when exiting to be told I owed £256 for 7 days. However, this was quickly sorted out via the help of the car park control office who said there’d been a computer issue”

Helpful Report

(Short Stay 1) - Posted 8 months ago

“Have used this service for many years and it has always worked perfectly. We only use Newcastle airport to fly as we like the airport and services provided and we are able to drive there in 45 minutes to leave our car and start our holiday. One slight glitch this year was that on trying to exist the car park when I inserted my ticket, the machine reacted as if I had not prepaid for my 2 weeks parking and tried to charge me 312.00 for my stay. I pressed the help button and explained what was happening to the operator. He checked my registration which confirmed that I had already prepaid for my stay and lifted the barrier. All resolved quickly but did shock me at first. Mistakes happen but resolved quickly and will use the long stay parking again next year.”

Helpful Report

(Long Stay) - Posted 8 months ago

“Easy to use parking and reasonably priced (unlike many!) Good facilities and easy through security etc. The only downside is the lack of space in the lounges - paying customers seem to get priortity over those of us who actually have a pass - and that's wrong!”

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(Premium Meet And Greet) - Posted 8 months ago

“Nice airport but once you go air side like all other UK airports prices to eat and drink are ridiculous”

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(Short Stay 1) - Posted 8 months ago

“Good parking facilities but arrived at 4am, approach was quite dark, struggled to see signage to short stay car park 2, would be better to be more illuminated. Also car parking is becoming quite expensive”

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(Short Stay 2) - Posted 8 months ago

“Parking is quite expensive and our number plate was read incorrectly by the ANPR system, this lead it to ask for payment as if we had just pulled up and parked. Had to press the button for assistance. Note* if it does this, and this is the second time it’s happened, make sure you have your booking ref handy. Airport itself was actually disgusting, toilets were the worst I’ve seen in 30 years of going to this airport and the bar areas are simply not cleaned during busy times.”

Helpful Report

(Short Stay 1) - Posted 8 months ago

Newcastle Airport is rated 4.6 based on 24,908 reviews