Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 25,110 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 25,110 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Everything was perfect until we collected our vehicle to leave the car park.On entering the ticket to leave it requested I use my credit card to pay an amount of £370 for parking.This was after I had prepaid in full before my trip.Not good & delayed me whilst I sorted it out via the phone line.Some people might have mistakenly paid this at 2am in the morning whilst not fully compos mentis.”

Helpful Report

(Short Stay 2) - Posted 10 months ago

“Good automated service. One issue with the car park short stay 1, the pedestrian exit close to the doubletree hotel. There is no access for suitcases, the parking bay next to the pedestrian exit should be designated no parking.”

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(Short Stay 1) - Posted 10 months ago

“We always prepay our parking which does save you money. We do find that Newcastle airport carpark is very expensive compared to Leeds Bradford, this may be down to the lack of competition in the immediate area. The other issue we have is that even though we prepay the barrier does not let you out which means you have to contact the control room and give your booking details in order to get out. We do like using Newcastle airport car parks but you never receive any discount vouchers for been a regular and a price review is well overdue.”

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(Short Stay 1) - Posted 10 months ago

“Great but far too expensive”

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(Long Stay) - Posted 10 months ago

“Sorry but the service is not quite as good as in has been in the past --awarkwardly parked car and the seat __please put it back where it was”

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(Premium Meet And Greet) - Posted 10 months ago

“Costs have gone up significantly over the past few years, however the process of booking, arriving and departing was simple and hassle free.”

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(Short Stay 2) - Posted 10 months ago

“Car Park very busy with people using the free minutes for picking up and dropping off”

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(Short Stay 2) - Posted 10 months ago

“Parking is good but on busy traveling days you could have a fair walk to the terminal.”

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(Long Stay) - Posted 10 months ago

“Provided Great service well done”

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(Short Stay 2) - Posted 10 months ago

“Meet and greet parking was excellent as was check in and security.the toilets in check in always let it down.on return really long queue at passport control.in factory when we got to baggage claim the next flight was on our carousel.overall good experience.”

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(Premium Meet And Greet) - Posted 10 months ago

“Positives. Plenty of parking spaces. Reliable bus service. Negatives. Cost, it had gone from £40 to £100 in a couple of years. Number plate camera not reading plate correctly resulting in having to stop and get the ticket validated to get out.”

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(Long Stay) - Posted 10 months ago

“I'm very happy to use the Newcastle airports official carpark mainly due to its convenience. I only have one gripe and I do think over the years the cost has become a little to steep even with the discount codes, if you can get them to work. As a business you know you have a captive audience and you know this is a big cost to your traveller. I believe you are exploiting this! Please bring your prices down, you will still get the custom, but custom from people who think they are getting a good deal from a company that cares and not form one perceived to be taking their eyes out.”

Helpful Report

(Long Stay) - Posted 11 months ago

“Easy to book for the required dates. A liitle bit overpriced and would have appreciated some sort of discount as a public service employee. Plenty of spaces to choose from but clearer signage and lighting would have been useful when picking up the car in the middle of the night.”

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(Long Stay) - Posted 11 months ago

“Excellent service 👍”

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(Premium Meet And Greet) - Posted 11 months ago

“Drop off and collection went smoothly. It is however comforting to know that there are staff on site “human beings” …whatever next😂…to help if you have a problem. Keep up the good work.”

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(Short Stay 2) - Posted 11 months ago

“Great service, although the price of onsite parking is now ridiculous. No need for such high pricing.”

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(Premium Meet And Greet) - Posted 11 months ago

“Car park extremely busy but we did find a space We walked to the terminal instead of waiting for the bus but did see it in action Paths were well maintained and easy to use”

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(Long Stay) - Posted 11 months ago

“I have used the Newcastle Airport Meet & Greet service since its inception and found the service excellent. My only disappointment is with the charges which, like all airport parking charges, have increased considerably.”

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(Premium Meet And Greet) - Posted 11 months ago

“Booking parking was easy and everything worked out ok. It’s not cheap but it was very convenient.”

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(Short Stay 1) - Posted 11 months ago

“I booked direct with the Airport in the Long Stay car park which was very easy, and everything was very efficient regarding entry and departure.”

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(Long Stay) - Posted 1 year ago

Newcastle Airport is rated 4.6 based on 25,110 reviews