Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,282 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 25,282 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“Have used this service for many years and it has always worked perfectly. We only use Newcastle airport to fly as we like the airport and services provided and we are able to drive there in 45 minutes to leave our car and start our holiday. One slight glitch this year was that on trying to exist the car park when I inserted my ticket, the machine reacted as if I had not prepaid for my 2 weeks parking and tried to charge me 312.00 for my stay. I pressed the help button and explained what was happening to the operator. He checked my registration which confirmed that I had already prepaid for my stay and lifted the barrier. All resolved quickly but did shock me at first. Mistakes happen but resolved quickly and will use the long stay parking again next year.”

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(Long Stay) - Posted 11 months ago

“Easy to use parking and reasonably priced (unlike many!) Good facilities and easy through security etc. The only downside is the lack of space in the lounges - paying customers seem to get priortity over those of us who actually have a pass - and that's wrong!”

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(Premium Meet And Greet) - Posted 11 months ago

“Nice airport but once you go air side like all other UK airports prices to eat and drink are ridiculous”

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(Short Stay 1) - Posted 11 months ago

“Good parking facilities but arrived at 4am, approach was quite dark, struggled to see signage to short stay car park 2, would be better to be more illuminated. Also car parking is becoming quite expensive”

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(Short Stay 2) - Posted 11 months ago

“Parking is quite expensive and our number plate was read incorrectly by the ANPR system, this lead it to ask for payment as if we had just pulled up and parked. Had to press the button for assistance. Note* if it does this, and this is the second time it’s happened, make sure you have your booking ref handy. Airport itself was actually disgusting, toilets were the worst I’ve seen in 30 years of going to this airport and the bar areas are simply not cleaned during busy times.”

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(Short Stay 1) - Posted 11 months ago

“The parking was very easy and convenient, although a little expensive”

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(Long Stay) - Posted 11 months ago

“Easy booking”

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(Short Stay 1) - Posted 11 months ago

“Efficient and friendly service”

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(Premium Meet And Greet) - Posted 11 months ago

“Parking is now extortionate!! We will be making alternative arrangements next time”

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(Long Stay) - Posted 11 months ago

“It's a good car park, easy to find a space and a short walk to the terminal, BUT prices have doubled over the last few years.”

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(Long Stay) - Posted 11 months ago

“Very easy to book and park. The only complaint is there are never any buses to take you up to the terminal.”

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(Long Stay) - Posted 11 months ago

“Everything ran smoothly from arriving at the airport car park to boarding the plane and taking off. On arrival again all smooth, passport control was quick and bags didn’t take too long to arrive. The only negative comment we had was the lack of seats available, throughout the airport. All in all was a good experience.”

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(Long Stay) - Posted 11 months ago

“Car park close to airport in short stay 2”

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(Short Stay 2) - Posted 11 months ago

“Great service Only problem is the last 2 times I've used it on check out at the barrier it asks for payment when I've already paid. So have to go over to the Booth.”

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(Long Stay) - Posted 11 months ago

“The airport is ok but the parking is very expensive”

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(Long Stay) - Posted 11 months ago

“Everything was perfect until we collected our vehicle to leave the car park.On entering the ticket to leave it requested I use my credit card to pay an amount of £370 for parking.This was after I had prepaid in full before my trip.Not good & delayed me whilst I sorted it out via the phone line.Some people might have mistakenly paid this at 2am in the morning whilst not fully compos mentis.”

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(Short Stay 2) - Posted 11 months ago

“Good automated service. One issue with the car park short stay 1, the pedestrian exit close to the doubletree hotel. There is no access for suitcases, the parking bay next to the pedestrian exit should be designated no parking.”

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(Short Stay 1) - Posted 11 months ago

“We always prepay our parking which does save you money. We do find that Newcastle airport carpark is very expensive compared to Leeds Bradford, this may be down to the lack of competition in the immediate area. The other issue we have is that even though we prepay the barrier does not let you out which means you have to contact the control room and give your booking details in order to get out. We do like using Newcastle airport car parks but you never receive any discount vouchers for been a regular and a price review is well overdue.”

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(Short Stay 1) - Posted 11 months ago

“Great but far too expensive”

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(Long Stay) - Posted 11 months ago

“Sorry but the service is not quite as good as in has been in the past --awarkwardly parked car and the seat __please put it back where it was”

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(Premium Meet And Greet) - Posted 11 months ago

Newcastle Airport is rated 4.6 based on 25,282 reviews