Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 25,136 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 25,136 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Helpful staff. Polite, professional airport security staff. I had set the full alarm off and the staff were excellent, I felt comfortable and at ease. The pre paid parking site was easy to use, the car park is directly opposite the airport. The only fault was the toilets weren’t very clean.”

Helpful Report

(Short Stay 1) - Posted 5 years ago

“Parking was quick and easy. Felt safe leaving the car here. The only issue was on leaving the car park - I presented my ticket and was told I owed over £100... I'd already pre-paid and the bill was half of that. I pushed the button for help and was stuck on the phone for several minutes while the operator sorted the issue - this concluded with the barrier being raised and no explanation or apology.”

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(Short Stay 1) - Posted 5 years ago

“No comment to add”

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(Short Stay 2) - Posted 5 years ago

“Initially had difficulty finding fast track car parking location,signage could be improved.”

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(Premium Fast Track) - Posted 5 years ago

“The premium meet and greet parking is excellent the staff both on greeting and returning were personable and first class they were professional and the service was seamless and first rate. We will use again many thanks. The staff in the Aspire Lounge+ were excellent. Security going out excellent. Boarder control coming back very poor, the electronic passport control too slow staff sat watching not keeping the Queues moving when raised with the Jet2 rep she said they were not allowed to use their initiative and needed permission from managers, which seemed ridiculous when they are supposed to keep the country safe. I would have thought initiative was vital to their role. We were told to complain to boarder control but feel it is the job of Airport managers, and Jet2 to complain as I am sure you meet regularly to monitor the quality of this service and currently it is letting the Airport down. This was our only concern everything else was very good and affects the overall rating.”

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(Premium Meet And Greet) - Posted 5 years ago

“Very good exactly as described”

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(Short Stay 1) - Posted 5 years ago

“Nice and close to the airport, no stopping to pay ,easy payment and easy exit”

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(Short Stay 2) - Posted 5 years ago

“Only problem it wasn’t one to two minutes walk we didn’t realise we had booked short stay 2”

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(Short Stay 2) - Posted 5 years ago

“Well organised parking layout and short distance to main airport”

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(Long Stay) - Posted 5 years ago

“Overall the airport is user friendly with friendly staff. However, there is not enough public seating. Most of the seats are in commercial areas (bars and fast food outlets) with only minimal seats available to just sit in”

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(Premium Meet And Greet) - Posted 5 years ago

“accesible good service but could do with a Greggs in area once you pass through security”

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(Long Stay) - Posted 5 years ago

“Good automated system, although a bit over-priced.”

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(Short Stay 2) - Posted 5 years ago

“Still plenty of room for improvement but the airport has moved a long way toward being one which is of the quality a region such as the North East should have. Parking options in particular are much improved and the approach to the airport is a lot better than it was.”

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(Premium Fast Track) - Posted 5 years ago

“Close to the airport and secure”

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(Long Stay) - Posted 5 years ago

“I think there is limited seating if you are not using a bar or restaurant”

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(Long Stay) - Posted 5 years ago

“Plenty of spaces to park. Better surfaces since additional tarmac has been laid. Prompt shuttle service. However, there should be some type of announcement system (audio or visual) when the shuttle bus drops you off around the park. Returning during the night is confusing as you struggle to understand where the bus is in relation to your parked car.”

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(Long Stay) - Posted 5 years ago

“The parking experience was very good. The parking lines could use some refreshing up . Some people dont park properly either. Thank you”

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(Short Stay 2) - Posted 5 years ago

“The upgrade to short stay parking, was really worth it, much easier for us. Helpfulness of Jet2 staff was 1st class, from checking in to bording the aircraft. Good variety of items in duty free shops.”

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(Short Stay 1) - Posted 5 years ago

“Car park short stay 2. Well signposted, plenty of spaces, I regularly use airport parking and I am noticing a big increase in charges over recent years.”

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(Short Stay 2) - Posted 5 years ago

“Easy to find, plenty of spaces. Much better than some of the other car parks”

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(Short Stay 2) - Posted 5 years ago

Newcastle Airport is rated 4.6 based on 25,136 reviews