Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,333 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,333 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confusing online journey - where to enter a discount coupon? Couldn't find it. Very confusing £10 off first order (but only if you agree to a store credit card) - very questionable. In this day and age, £3.99 for home delivery even if you have paid over £100 is outrageous. I shop online a lot and work in ecommerce and this has to be the very worst digital retail experience I have had in a long time.”

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Posted 6 years ago

“Great products.”

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Posted 6 years ago

“I had trouble with my order going through, customer service helped greatly.”

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Posted 6 years ago

“Grey chinos. Bought these last week,already have them in dark blue and was very pleased to see them in grey. Unfortunately, I decided to wash them first as would be easier to iron. Only washed with white bed linen ,but was disappointed as they had pink streaking all over them! Be interested to see if that happens to anyone else. Have not returned, as I would probably be blamed for not washing them correctly, although I absolutely did!”

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Posted 6 years ago

“Bought a new duvet set online, used a gift voucher to pay for part of it and had it delivered to my nearest store. Communication was effective telling me when the delivery was taking place and when could collect.”

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Posted 6 years ago

“Fantastic service. Had to return 1 item to shop and fab customer service. Courier was lovely.”

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Posted 6 years ago

“I purchased 2 tops from next both similar material they both have shrunk. I washed them separately as per instruction very disappointing”

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Posted 6 years ago

“Great Experience at westfield shopping centre shepherds bush. Bahja's salemanship was excellent! Very knowledgable, courteous and friendly. My wife and I are longtime customers of Next, and we appreciate the non-aggressive sales approach exemplified with Bahja. Thanks again for a pleasant experience at Next.”

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Posted 6 years ago

“Visited Next, Brent X, today. Only one staff available to help customers and she spent her time with one lady.I waited over half hour for her, as she wasn't free and there was no one else I went to the other 4 furniture shops in the complex and went back to Next as I had identified a couple of items that were of interest to me.I was looking around for someone and spotted the security man who I mistook for a sales staff.He kindly offered to get someone for me and he did by shouting across to someone towards the back of the shop that a customer was waiting for some assistance.He then stood around for a while for that person to come. Then he told that person again and told me the person he spoke to will come to me when he finished what he was doing.I stayed for almost 40 minutes and decided to come away as parking is allowed only for a limited time.Just then I saw a young man going to the computer and after spending a few minutes at it,he looked at me, hesitated , stopped himself from coming to me, then turned round and walked off disappearing to somewhere at the back.My mobility is not very good and I was towards the front of the shop trying out a chair I liked. As he was told where I was he could have spoken to me. The shop was not busy at all. I am extremely disappointed at the lack of sales staff and the attitude of those who are there which was a striking contrast to the service I received from the staff of the other shops in the complex I visited.”

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Posted 6 years ago

“Thank you Karen J for your help at the till, at Kingston Park. It really helps when your staff help and are really approachable Thank you”

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Posted 6 years ago

“After waiting nearly 10weeks for my delivery wrong item has been sent to us,not happy with customer service at all,won't we ordering on next website in the future,very disappointed!”

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Posted 6 years ago

“Fantastic service from Sheila in Stratford-on-Avon today.. Lovely helpful girl. Thankyou”

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Posted 6 years ago

“Great online service and fast, efficient delivery.”

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Posted 6 years ago

“Bought a jacket (Lipsy London) via Next. The size 12 I bought wasn't even a 10 - more like an 8. And the sleeves must have been designed for a gorilla, being at least 4" too long. The lining wasn't properly displayed on Next's site, and is so ugly I would never wear the jacket unbuttoned. Was going to leave just 1 star, but Next customer service were very good about the return, so they get a star for making the return easy.”

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Posted 6 years ago

“A pair of their jeans bled so badly and so consistently that they completely stained my entire dryer drum and the dye then rubbed off onto other loads of clothing that I ran through the dryer. All of my white and light colored clothing was ruined as well as my dryer. I even have video evidence of the actual Jeans staining my dryer and how it then rubbed off onto a white dry wash cloth. After weeks and weeks of communicating with their “customer service,” dealing with slow responses, having to mail the jeans back to them, and them claiming to do heir own tests in the jeans, they now claim the jeans are not faulty and didn’t cause the damage. I’ve even sent them the video evidence now and they are completely ignoring me. Will never buy from Next again. I encourage you to not buy from them either. Clearly they don’t care about product quality or customer service or making right what they have wronged.”

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Posted 6 years ago

“NEVER BUY FURNITURE FROM NEXT. DISGRACEFUL CUSTOMER SERVICE, DONT WANT TO KNOW ABOUT ISSUES JUST FOB YOU OFF. TAKE YOUR MONEY AND LEAVE YOU WITH BELOW STANDARD SOFAS. AVOID AT ALL COSTS!!!!!”

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Posted 6 years ago

“Ordered new bedding, was meant to be delivered on Wednesday. It didn’t arrive. Phoned on the Thursday morning, advisor apologised and offered to refund delivery. Said it was not getting deliver on the Thursday but would be with me Friday. Stayed in all day, phoned about 1800 hrs to be told would not be with me on Friday either. Lost the will to live and cancelled the order and am going out shopping tomorrow instead of waiting for an order that is never going to be delivered. Giving up on Next. Last order was days late too and arrived broken.”

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Posted 6 years ago

“Delivery took 4 weeks, email everyday to say it would be delivered today then further email stating it was delayed. Emailed customer services daily to receive standard email stating we are sorry for your delay. Awful customer experience”

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Posted 6 years ago

“Great selection & easy to use website for online purchases”

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Posted 6 years ago

“Pity I had to give a star to be able to write a review. I purchased sofas and chair 12 months ago. I’ve had one sofa and chair replaced due to faults. Having waited weeks for all deliveries the replacements are so sub standard it’s untrue. The customer service is non existent and totally inadequate they just don’t care. I’ve sent emails and escalated my complaints to no avail. I am now left with creaking furniture that has been checked by so called furniture technicians who because they can’t physically see anything the item has been made to standard. The technicians are very busy, wonder why and apparently spending 2 k on lounge furniture is why you get poor quality items! I couldn’t find any furniture reviews before I bought the items I wonder why. This is the only satisfaction I can get as unless I get a full refund which won’t happen I am stuck with the rubbish furniture. I know I will be purchasing more furniture in the next year from a reputable furniture retailer.”

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Posted 6 years ago

Next is rated 3.5 based on 1,333 reviews