Next Reviews

Name: Next
Rating: 3.47

3.5 Rating 1,344 Reviews

62 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,344 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Telephone

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best service, free delivery, next day free collection, good prices, hasle free return. Quick refund”

Helpful Report

Posted 7 years ago

“Ordered something from next and it was all fine until I find out the person who delivered it broke my locked garage door just to wedge a parcel in there when he could have just hid it behind the bin or threw it over the gate! Not happy.”

Helpful Report

Posted 7 years ago

“Why oh why does it become almost impossible at certain times of the year to get grey school trousers for 16yr old girl??!!! Bought a style from Next and she now needs more but seems to be always 'not available at this time'. Their need of school trousers continues throughout the year! Quality and value was a definite 4star of the ones already purchased before.”

Helpful Report

Posted 7 years ago

“Placed an order but it didn't arrive on day of expected delivery. A minor inconvenience because it was new work clothes and I started work the day they were suppose to arrive. Called up customer services to see where the parcel may be and they couldn't have been more helpful, after seeing that there had been a problem somewhere the lady immediately re-ordered and sent out my items again free of charge. Received the next day. That's what I call high standard customer service. Thank you!”

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Posted 7 years ago

“Ordered Jeans and trousers for my daughter online Next day delivery to local store brilliant service”

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Posted 7 years ago

“Fast informed delivery of quality items.”

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Posted 7 years ago

“Helped me find what I was looking for efficiently with a friendly smile”

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Posted 7 years ago

“Long term customer receive letter concerned at my level of returns even though I pay for each delivery and return and don’t use the £20 unlimited delivery service . Feel very let down by a company that had my sole purchase of clothes told my spend was 94% of what I order but I order quite a lot.. if this is the future of next service questioning people on why they don’t buy every item delivered then they will lose a lot of custom I pay on time every month always purchase at least two items a month ... disappointed.”

Helpful Report

Posted 7 years ago

“I shop online and in store. I collect from store and find the staff very efficient and helpful. I always get regular text updates re orders. The shop layout is good and I love the variety it offers. I am a regular shopper at Next.”

Helpful Report

Posted 7 years ago

“Very compromised with customer”

Helpful Report

Posted 7 years ago

“I was debited for the new directory in December as as yet I have not received . I have spoken to staff online and on the telephone . I was promised a refund for the inconvenience plus a directory in 10 days time (twice). They also promised they would get back to me about any courier problem in my area . I am now considering closing my account which is a shame as I have been ordering for many years . Empty promises from unprofessional customer service staff .”

Helpful Report

Posted 7 years ago

“Ordered for next day delivery what a joke courier couldn’t find we are a big white pub on a main road near the main hospital now have to wait 5 days for over 220.00 to be returned to my bank Next sort out your delivery”

Helpful Report

Posted 7 years ago

“always very happy with their service. always on time, if delays always informed me.”

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Posted 7 years ago

“Great choice. Prompt delivery and hassle free returns”

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Posted 7 years ago

“Very good quality items”

Helpful Report

Posted 7 years ago

“I love the quality and many styles/designs from next . The delivery is always prompt and if there is ever a problem it is always dealt with in a quick courteous manner . I especially love the sales , you can grab a bargain knowing that you or your children will have quality clothes that will last a good while.”

Helpful Report

Posted 7 years ago

“I find shopping online with next so easy and returning any items even easier. My new go to shop!”

Helpful Report

Posted 7 years ago

“Super fast delivery and good returns service”

Helpful Report

Posted 7 years ago

“I love using next , the delivery is efficient and great courier collection service. .The clothes are good quality”

Helpful Report

Posted 7 years ago

“I was so impressed by a young lady named Bahja who works in your store in Westfield White City. Bahja was a delight very helpful and full of life and full of knowledge about your products. It was a pleasure dealing with Bahja”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,344 reviews