Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,315 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service - ordered chair which was delivered after 6 weeks without the legs. No follow up communication from them. After several attempts from me order was rescheduled but then not delivered - again no comms - apparently they couldn’t find order so just cancelled it without telling us - will never use again”

Helpful Report

Posted 6 years ago

“On the 8th September I placed an order at a local store for a Hampton bed & mattress after being told 4 to 6 weeks delivery (by 20th October) and I was asked to pay the full amount of £2040.50p. As the 20th October approached (16th October) I contacted customer services and spoke to a lady giving the name of Holly. She informed me that I would definitely be contacted by the 20th October to arrange delivery and so I waited. The 20th of October came and went and no contact, so on the 22nd October I contacted customer services and spoke to a lady who gave the name of Sonia. After providing my order details I was informed that there was a problem with the supplier and they would not now be able to inform me of when I might receive delivery until at the earliest the 4th December. Next had had my money under false pretence for six and a half weeks knowing full well they could not make the lead time quoted, they apparently require your money 3 to 4 months in advance of providing a potential delivery date. Feeling conned I cancelled the order immediately and have sourced the goods from elsewhere, however, having had my money under false pretence for nearly 7 weeks already, to add insult to injury it apparently take 10 working days for the refund money to be transferred back to your account. It not so much buying good as providing interest free loans to Next, disgraceful disregard for customers and will not be using this business again.”

Helpful Report

Posted 6 years ago

“I ordered a number of items on the internet, said I had £10 off. When my bill came they new nothing about it”

Helpful Report

Posted 6 years ago

“They offer a brilliant next day delivery service and their staff are always happy and helpful in the Harrogate Store.”

Helpful Report

Posted 6 years ago

“Hight quality and fast delivery”

Helpful Report

Posted 6 years ago

“Fantastic quality and service”

Helpful Report

Posted 6 years ago

“I love next especially their VIP Next sale. Great products and variety.”

Helpful Report

Posted 6 years ago

“I returned an item last Friday to the mens department at Scarborough because it was too small. The assistant was ignorant and didn't mutter a word with no eye contact what so ever. When I got home the item I had changed still had the security tag on it so will have to go back. What terrible service and no wonder the high street is dieing. Another customer lost.”

Helpful Report

Posted 6 years ago

“Great products , arrived on time , good value and excellent returns policy for those items that didn't fit .”

Helpful Report

Posted 6 years ago

“They delivered two items I ordered recently in very good time.”

Helpful Report

Posted 6 years ago

“Bought 2 sofas in velour fabric. In less than a week parts of the fabric looked like white spots rather than the shading should look. The sofas look 5 years old. Complained to no avail. Next sent two different companies out who sent reports that were different from each other one said it looked like water damaged. The other said not water but pile crush. I think after a week this would be nigh impossible. I have tried to take this further but told nothing they will do case closed. I am so angry. at such arrogance. The sofas cost £1800and under the sale of goods act are not fit for purpose. I am going to take it further as the customer service is appalling. A good customer of Next for years but I will never shop there again nor will my family. I advise anyone not to buy furniture from NEXT or if you have any dissatisfaction with it you’ll be stuck with it. Janet Ball”

Helpful Report

Posted 6 years ago

“Yesterday we visited Next Merryhill, me and my partner had difficulties getting around and locating a member of staff to assistance us with our purchases. But a lovely lady from the Home Department named Pam, could that we were struggling due to the fact that my partner had a disability and was kind enough to help us, whilst others just ignored us. It made our visit to the store pleasant, as she acknowledged our frustration. I believe that this person named Pam is an asset to the company and that others to learn by her excellent customer service. We will certainly come back and ask for Pam to assist us with our purchases. It’s difficult enough having a disability, but when someone finds the time to treat you like a normal person and help you it cannot go unnoticed. I would personally like to thank Pam for her kind treatment towards myself and my partner. Keep up the good work, hope to visit soon. Simon - Cannock Chase 29/9/2018”

Helpful Report

Posted 6 years ago

“Absolutely ridiculous. Every time you buy something that is in stock next day is not ,there are delays and you wait days and days to come,in most cases you just have to cancel the item. You call "customer service" and all you get from them is to tell you what you already know,they don't know when the item is going to be delivered but is in process. Solution is to cancel,pay again for same item to re-order and hope is going to come much quicker or keep waiting, and keep going back to the store to pick up the order you should have got long time ago. You do not get any help.. Shame on you to treat you long time customer like this. Am done with you Next,this time for real.”

Helpful Report

Posted 6 years ago

“The shop layout ,the staff ,the fitting rooms everything perfect”

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Posted 6 years ago

“Good quality”

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Posted 7 years ago

“Poor customer service. They explanation to why they could not deliver an e-display item from the shop was because there policy is not to deliver TO the shop as they don't have storage facilities. It did not make sense, nor did they poor response.”

Helpful Report

Posted 7 years ago

“Ordered my son a pair of the Nike Manoa boots for school next day arrival in store box came a little battered no affect to the shoes quality is amazing my son loves them. Only thing I will say is that I had to buy two pairs due to no half sizes and only have them online next should have a system where you can still request a product to try on instore on that note refund was quick.”

Helpful Report

Posted 7 years ago

“They have loads of choice. Order before midnight for next day delivery. Their customer service is second to none. Very helpful”

Helpful Report

Posted 7 years ago

“Customer Service Call Centre Review of Next above is letting the business down. Telephone operators claiming to be intersted in your question of delivery service is very very poor and very unreliable. From experience, you are better off going into a branch speaking to a person not someone under pressure of answering call after call. Let’s all be honest .... Would You ...”

Helpful Report

Posted 7 years ago

“Exceptional customer service by phone, courteous and friendly with great advice given and followed. Online payment service is also very good and easy to use with very friendly and helpful operators. Thank you very much.”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,315 reviews