Next Reviews

Name: Next
Rating: 3.45

3.5 Rating 1,356 Reviews

62 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat

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info@next.co.uk

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Next 2 star review on 1st September 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shop online and in store. I collect from store and find the staff very efficient and helpful. I always get regular text updates re orders. The shop layout is good and I love the variety it offers. I am a regular shopper at Next.”

Helpful Report

Posted 7 years ago

“Very compromised with customer”

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Posted 7 years ago

“I was debited for the new directory in December as as yet I have not received . I have spoken to staff online and on the telephone . I was promised a refund for the inconvenience plus a directory in 10 days time (twice). They also promised they would get back to me about any courier problem in my area . I am now considering closing my account which is a shame as I have been ordering for many years . Empty promises from unprofessional customer service staff .”

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Posted 7 years ago

“Ordered for next day delivery what a joke courier couldn’t find we are a big white pub on a main road near the main hospital now have to wait 5 days for over 220.00 to be returned to my bank Next sort out your delivery”

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Posted 7 years ago

“always very happy with their service. always on time, if delays always informed me.”

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Posted 7 years ago

“Great choice. Prompt delivery and hassle free returns”

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Posted 7 years ago

“Very good quality items”

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Posted 7 years ago

“I love the quality and many styles/designs from next . The delivery is always prompt and if there is ever a problem it is always dealt with in a quick courteous manner . I especially love the sales , you can grab a bargain knowing that you or your children will have quality clothes that will last a good while.”

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Posted 7 years ago

“I find shopping online with next so easy and returning any items even easier. My new go to shop!”

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Posted 7 years ago

“Super fast delivery and good returns service”

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Posted 7 years ago

“I love using next , the delivery is efficient and great courier collection service. .The clothes are good quality”

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Posted 7 years ago

“I was so impressed by a young lady named Bahja who works in your store in Westfield White City. Bahja was a delight very helpful and full of life and full of knowledge about your products. It was a pleasure dealing with Bahja”

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Posted 7 years ago

“I have visited your store in Westfields London many times and have not been very impressed by your shop floor staff. On Monday 28.1.2019 I went to your store and the shop floor assistant named Bahja was most helpful,polite and went into great depth on the product I was buying. I have given Bahja a 5 star review”

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Posted 7 years ago

“easy to use service”

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Posted 7 years ago

“Petite lines not available in all colours offered in standard sizes . Worth paying the delivery for a year .”

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Posted 7 years ago

“ordered and paid for a rug online at next in December they said be with you in a week no sign phoned up only to be told be a further 3 weeks that has been and gone now ,still no rug will cancel tomorrow and spend our money in tk maxx instead spent a lot of money in next at Christmas and not in the sale either fed up with lies and poor service shall take our money elsewhere now next your a joke keep it up and you will be gone of the high street soon”

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Posted 7 years ago

“A great site selling Next & other big name fashion, accessories & homewares Very quick & easy to navigatie there are great pictures and product descriptions”

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Posted 7 years ago

“Good that they have free shipping over 35€..”

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Posted 7 years ago

“Where do you start, with Next online or retail outlets. I have placed serval order and paid for next day delivery with a time slot only to find they send you a text an hour before your delivery to advise you it won’t be happening as they promised and in fact it will be a further 2/3 days before you will get your order. There customer service is a total joke. When you call them to complain, they can’t ever read there own systems. There MD has lost touch with his customers and they continue to lie. There is no such thing as a Next, next day delivery in my opinion. It should read if we have the staff or commitment to do this. If there warehouse staff run out of time when it comes to there picking and packing your order they still put in there website (picked and packed and left our warehouse) when this could not be further from the truth. It hasn’t been packed and left the warehouse. The truth is it still there and hasn’t been touched. Customer service can’t tell you this either as according to them what you see on there website under tracking your order, they can’t see. If you ask to speak to a manager your advised they will call you back before 9pm in the evening when your calling in the morning. When they call you back to say nothing they don’t help you they just apologies. It does not appear to me that Next have the slightest interest in there customers at all. It they have issues with understaffing then they should pull there’s offer to delivery next day until they sort them selves out. They are taking your money under false pretences, they are totally misleading there customers and laughing at us whilst they do this there board of directors should be ashamed of them selves. Please don’t think this is a one off and I just venting this is the second time in two weeks. My daughter also order and her package did even arrive and when she called there customer service they sent her a picture if it by a front door that wasn’t even hers and wasn’t one even on her road. No apology and no order. Customers are being duped by Next. Well Next customer, I been a loyal customer of yours for years. But not anymore and I would highly recommend that other customers think the same way and vote with there feet and stop using this company until it gets its act together and remember that it us the customer that continue to keep them in business and on the high street. So Mr Simon Wolfson MD of Next Retail. Since you can’t find it in your rather busy day to respond to your customer your companies life line then may you want mind in your customers taking to the internet to vent there frustrations. Maybe to could leave something if you spoke with your customer in just want is good customer and rather than talk at them ask the question what could we do to rectify this our error. But given my recent experience with your company, I would say this is somthing fir frighten to do.”

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Posted 7 years ago

“Great products, fast delivery and easy returns. Love it!”

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Posted 7 years ago

Next is rated 3.5 based on 1,356 reviews