Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,315 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a suit. 2 days later, we are notified that it has been delivered and left by our shed. This despite the fact that we were home all day and do not have a shed. The courier had left the package somewhere else. We eventually received the suit 3 days later. We also bought an additional pair of suit trousers. We pick these up and they are the wrong size. Even though the package states 36R, the trousers show 34R and won't fit. Additionally, we are told they have no stock of 36R. I would not have bought this suit had I known that. Fed up with Next and will never use them again”

Helpful Report

Posted 7 years ago

“Very Disappointed Today I went into the Plymouth Store to enquire about a large sofa , unfortunately the Lady Assistant on that Department wasn’t much interested in attending to me , she only had one couple asking about swatches, I then went to buy a cream waste bin , I joined a very long que most of which were returning items purchased online so waited 18 Minutes”

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Posted 7 years ago

“Terrible customer service, ordered 3 items in sale 2 were advertised as reserve items but main item shoes for wedding in just over a week were in stock, phoned a couple days after order to find out when these would arrive in store only to be told 2 to 3 weeks, fuming! So angry, told to them to cancel the whole order, sorry we cant do that? 2 items are not due for 5 weeks or more but they cant stop the order, really? Better service in Poundland!”

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Posted 7 years ago

“The customer service team helped me with my queries as soon as I walked through the door and couldn't do enough to help me”

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Posted 7 years ago

“They always have my size and usually have the product in stock or available in a short time. Prices are always reasonable and website is easy to navigate around.”

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Posted 7 years ago

“When I went to collect the items from my local next store they were not there even though I had received a text message asking me to come in.....”

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Posted 7 years ago

“Very helpful staff. Bought from an out of area Next Clearance store which had no changing room. Advised me that I could still return to my standard Next store.”

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Posted 7 years ago

“Excellent service every time,fast delivery and many options to choose store collection,next day delivery, and collection from another store.”

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Posted 7 years ago

“Good service,fast delivery. Easy to return items if not required.”

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Posted 7 years ago

“The high quality items, the delivery updates, helpful staff”

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Posted 7 years ago

“The customer service is excellent and the speed of ordered goods is very fast. l”

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Posted 7 years ago

“customer service was great”

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Posted 7 years ago

“I brought a beautiful cloths value for the money. Very good quality”

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Posted 7 years ago

“I love the next store's the clothes are all excellent quality and I expecially love the kids stuff my little boys are all kitted out with next”

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Posted 7 years ago

“Visited Stratford on Avon store last week. Was served by a member of staff called Sheila. She was amazing. So helpful with choices. Thankful”

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Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“amazing customer services”

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Posted 7 years ago

“Fantastic quality products. And delivery being next day as standard is a real unique selling point.”

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Posted 7 years ago

“Asked a staff member to help for once and wished I had done it previously. Unlike some stores when its a gamble on who you pick I found all of the staff to be knowledgeable, friendly and helpful. Saved me lots of time mumbling to myself about not being able to find what I wanted.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

Next is rated 3.5 based on 1,315 reviews