Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,326 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered item online. it was supposed to be delivered to the store for collection. I was not informed that the order is arrived in the store. Item was returned back as uncollected. I was not informed that the item is waiting in the store and it will be returned. When I contacted Next, they were not helpful. They told me I have to reorder the item. I have been waiting for my order for 1 month Very disappointing.”

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Posted 7 years ago

“You closed my local store in Dumfries therefore as far as I am concerned you don’t deserve my custom”

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Posted 7 years ago

“Great service, good quality at a very reasonable price.”

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Posted 7 years ago

“Really good clothes at great prices.”

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Posted 7 years ago

“Super service very quick and really easy to return goods if you change your mind”

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Posted 7 years ago

“I'm happy so far I have no problems with them. They look tough”

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Posted 7 years ago

“excellent web page, fantastic service and delivery with always a professional service and exceptional quality”

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Posted 7 years ago

“Very useful in the Channel Islands to have an online shop selling quality stuff.”

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Posted 7 years ago

“Parcel always arrives quickly and products are always excellent quality”

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Posted 7 years ago

“Ordered click and collect and arrived very quickly at my chosen location great quality”

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Posted 7 years ago

“Didn't make me happy at all bought item on line arrived with security tag. ????? I paid for unlimited delivery then they asked ME to take it back to store POOR SHOW NEXT STANDARDS DROPPING RAPIDLY”

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Posted 7 years ago

“Quick delivery, nice produkt”

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Posted 7 years ago

“They were really poor at fixing my delivery issue”

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Posted 7 years ago

“Cannot fault. Easy to order, quick delivery to store and nice staff.”

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Posted 7 years ago

“Quick delivery and lovely products.”

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Posted 7 years ago

“Quick delivery to store”

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Posted 7 years ago

“So easy to order and fast delivery”

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Posted 7 years ago

“Identity theft, Fraud, unreasonable demands for personal information I placed an order and received a TEXT saying i need to call them. I requested a call back and the women asked question after question. Then she said said she is going to ask questions from my credit file and electrol roll. This iisn't right I haven't applied credit with them its a straight forward cash order. I work in account myself and i find it quite strange. She said as i refused the internal security she is going to cancel my order and close my account. Its a straight forward case of identity theft. I will report this to trading standards. They have no right to ask for my personal details which can be used to apply credit on my name for no reason. I do understand if i have applied for credit it my legal responsibility to provide all the right information.”

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Posted 7 years ago

“Order placed before 10pm and it arrived the next day! Great customer service”

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Posted 7 years ago

“Great customer service. Fast and reliable click and collect service. Love Next!!!”

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Posted 7 years ago

Next is rated 3.5 based on 1,326 reviews