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Next Reviews

3.4 Rating 1,363 Reviews
62 %
of reviewers recommend Next
3.4
Based on 1,363 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Live Chat
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Next 2 star review on 4th July 2026
Anonymous
Next 1 star review on 8th March 2026
Christine Mitchell
Next 1 star review on 22nd September 2025
Kavya Reddy
Next 1 star review on 26th June 2025
Amara Arianna
Next 1 star review on 30th March 2025
Anonymous
Next 1 star review on 4th August 2024
Anonymous
Next 1 star review on 4th August 2024
Anonymous
42
Anonymous
Anonymous  // 01/01/2019
“I brought a beautiful cloths value for the money. Very good quality”
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Posted 8 years ago
“I love the next store's the clothes are all excellent quality and I expecially love the kids stuff my little boys are all kitted out with next”
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Posted 8 years ago
“Visited Stratford on Avon store last week. Was served by a member of staff called Sheila. She was amazing. So helpful with choices. Thankful”
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Posted 8 years ago
“Good customer service”
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Posted 8 years ago
“amazing customer services”
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Posted 8 years ago
“Fantastic quality products. And delivery being next day as standard is a real unique selling point.”
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Posted 8 years ago
“Asked a staff member to help for once and wished I had done it previously. Unlike some stores when its a gamble on who you pick I found all of the staff to be knowledgeable, friendly and helpful. Saved me lots of time mumbling to myself about not being able to find what I wanted.”
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Posted 8 years ago
“Great service”
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Posted 8 years ago
“good service, especially with the annual charge for delivery for as many delivery as possible”
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Posted 8 years ago
“Always fast friendly service - lovely products.”
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Posted 8 years ago
“amazing delivery and returns service, excellent quality of own brand products and great choice of other brands love it”
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Posted 8 years ago
“Next is my favorite shop. They are very hands on to deal with problems promptly, excellent costumer service. They sell very fashionable goods, good quality items. Always a pleasure to shop there.”
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Posted 8 years ago
“Good value and a great website. Quick delivery and great quality”
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Posted 8 years ago
“I order multiple items from this shop, mostly online, delivery and returns service is excellent.”
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Posted 8 years ago
“saved me money”
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Posted 8 years ago
“Last time to buying any thing from there very bad quality and clothes like been used before like Packed again after returning”
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Posted 8 years ago
“Amazing products with good quality , speedy delivery and frequently updated delivery status.”
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Posted 8 years ago
“I ordered item online. it was supposed to be delivered to the store for collection. I was not informed that the order is arrived in the store. Item was returned back as uncollected. I was not informed that the item is waiting in the store and it will be returned. When I contacted Next, they were not helpful. They told me I have to reorder the item. I have been waiting for my order for 1 month Very disappointing.”
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Posted 8 years ago
“You closed my local store in Dumfries therefore as far as I am concerned you don’t deserve my custom”
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Posted 8 years ago
“Great service, good quality at a very reasonable price.”
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Posted 8 years ago
Next is rated 3.4 based on 1,363 reviews