Next Reviews

Name: Next
Rating: 3.45

3.5 Rating 1,356 Reviews

62 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat

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info@next.co.uk

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Next 2 star review on 1st September 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't make me happy at all bought item on line arrived with security tag. ????? I paid for unlimited delivery then they asked ME to take it back to store POOR SHOW NEXT STANDARDS DROPPING RAPIDLY”

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Posted 8 years ago

“Quick delivery, nice produkt”

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Posted 8 years ago

“They were really poor at fixing my delivery issue”

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Posted 8 years ago

“Cannot fault. Easy to order, quick delivery to store and nice staff.”

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Posted 8 years ago

“Quick delivery and lovely products.”

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Posted 8 years ago

“Quick delivery to store”

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Posted 8 years ago

“So easy to order and fast delivery”

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Posted 8 years ago

“Identity theft, Fraud, unreasonable demands for personal information I placed an order and received a TEXT saying i need to call them. I requested a call back and the women asked question after question. Then she said said she is going to ask questions from my credit file and electrol roll. This iisn't right I haven't applied credit with them its a straight forward cash order. I work in account myself and i find it quite strange. She said as i refused the internal security she is going to cancel my order and close my account. Its a straight forward case of identity theft. I will report this to trading standards. They have no right to ask for my personal details which can be used to apply credit on my name for no reason. I do understand if i have applied for credit it my legal responsibility to provide all the right information.”

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Posted 8 years ago

“Order placed before 10pm and it arrived the next day! Great customer service”

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Posted 8 years ago

“Great customer service. Fast and reliable click and collect service. Love Next!!!”

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Posted 8 years ago

“fast efficient service”

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Posted 8 years ago

“I bought a dress on line they kept me in touch on the delivery then sent me a text to say what time it would arrive .lam very happy with my purchase,and cannot wait to wear it for my holidays .”

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Posted 8 years ago

“Next have amazing costumer service. Helped me choose a whole new outfit.”

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Posted 8 years ago

“Always happy to help, easy to purchase from and return items. Lots of email to confirm everything.”

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Posted 8 years ago

“Fast and efficient delivery,good communication,fast refunds.”

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Posted 8 years ago

“Brill service like always”

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Posted 8 years ago

“Nothingalways friendly and very helpful staff - Fraddon branch.”

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Posted 8 years ago

“Fast n free delivery and good quality trousers!”

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Posted 8 years ago

“Brilliant customer services immediate refunds for items or orders went wrong compensation gifts for their errors”

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Posted 8 years ago

“the product was tighter than advertised. Sizing was not similar to that of other stores. Also, the ordering process online does not make it clear until the order is placed when you can receive the goods. It showed as in stock and available and I needed it the next day, however, when I placed the order it then showed a 2 day timescale for one part of the order”

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Posted 8 years ago

Next is rated 3.5 based on 1,356 reviews