Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,326 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great everyday shirts”

Helpful Report

Posted 7 years ago

“Always good service,high quality and easy to find what you need it for just browsing!”

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Posted 7 years ago

“Great delivery service to the shop”

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Posted 7 years ago

“Good price for sportwear, great customer service from the Kidderminster branch”

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Posted 7 years ago

“Good products. Always good value”

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Posted 7 years ago

“delivery is very fast and packed very well, excellent service”

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Posted 7 years ago

“Good quality clothes with next day delivery to a local shop for online orders - perfect!”

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Posted 7 years ago

“Good selection of ladies tops”

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Posted 7 years ago

“I always receive great quality goods. Will be shopping here again.”

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Posted 7 years ago

“Purchased an end of line ceiling light from the Kilmarnock store and the ladies on the till could not have been more helpful. Very kind and seemed genuinely interested in us. Good job Next team Kilmarnock.”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“Lovely friendly staff, very helpful as I had my hands full with two young children whilst looking for a Mothers Day gift. Very nice range of homeward & accessories. I will be heading back shortly after spotting a very nice dining set!”

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Posted 7 years ago

“Helpful staff and excellent service at all times.”

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Posted 7 years ago

“Great service.. beautiful clothes and great quality and affordable prices.”

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Posted 7 years ago

“Bought two bandeau swimsuits and the best I have ever found I bought the Orange sparkle texture £32 my favourite and the black flowered swimsuit £22 both fit true to size noe looking at the Blue Coral Ptint Bandeau swimsuit £24 I cannot fault NEXT for their great style & fit”

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Posted 7 years ago

“Good customer service and love their products!”

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Posted 7 years ago

“Ok service and quality of products is good too”

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Posted 7 years ago

“Very happy always deliver ontime never any issues with them”

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Posted 7 years ago

“Recently made a couple of purchases from Next in Oldham at Spindles. Good service. Tops purchased. Lovely styles and reasonable price”

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Posted 7 years ago

“Good quality and on time no charge for store collection”

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Posted 7 years ago

Next is rated 3.5 based on 1,326 reviews