Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,326 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All very good”

Helpful Report

Posted 7 years ago

“On two seperate occasions whilst purchasing in store at the gateshead metro centre store i thought the customer service on both occasions was particularly not good the first occasion the lady was tuting as she didnt want to serve, the 2nd lady was not much better not very friendly.”

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Posted 7 years ago

“Amazing quick service”

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Posted 7 years ago

“great customer service”

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Posted 7 years ago

“They were very helpful and informative and went out of their way to make sure I bought the right products for me.”

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Posted 7 years ago

“Fast delivery, easy to order and get it.”

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Posted 7 years ago

“I buy all my clothes from Next. The quality is excellent and price is reasonable. I look forward to each season and the sales. Online service is great offering next day collection or delivery.”

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Posted 7 years ago

“very quick delivery and excellent customer service”

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Posted 7 years ago

“Next day delivery and specific time slots, so no waiting in all day.”

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Posted 7 years ago

“Thank you so much Next, for ruining my daughter’s Christmas by your absolutely appalling practice! You managed to ship the present to the wrong address, not even informing me that you were about to deliver, or even informing me afterwards that you had attempted delivery after your failed delivery –wrong address remember… Then when I enquired about this parcel and found out what had happened, you informed me that the item was now out of stock and you could not ship it back to me for this reason. Your team people are acting like robots instead of using basic common sense, ie. I AM NOT TRYING TO ORDER A NEW JACKET, I WANT THE JACKET I HAVE ORDERED LONG AGO SENT TO THE CORRECT ADDRESS! This jacket does exist and is lying somewhere in a warehouse because no one in your team is able to stop and think instead of acting like a human robot!! Oh! and of course to top everything up, I am now told that I have been refunded for my “return”, but obviously the shipping costs have not been refunded!!! To sum it up: absolutely appalling service both from the team dealing with the order and from your after sales service.”

Helpful Report

Posted 7 years ago

“Re review below, it’s Brakedale sandles not Brakeburn”

Helpful Report

Posted 7 years ago

“Brakeburn Ditsy Daisy Sandals, these are £6 and in stock from the Brakedale company, next directory are charging £30 for them. It’s a disgrace. I also had a complaint about 24 hour delivery service taking several days, no one even acknowledged my complaint.”

Helpful Report

Posted 7 years ago

“Fast delivery service. good quality clothing that fits true to size.”

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Posted 7 years ago

“They have such a variety of goods online and I send for them to be delivered to my local store which is on my way to work every weekday. They have no problem sending them back. Good sale prices.”

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Posted 7 years ago

“Quality product and fast delivery”

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Posted 7 years ago

“The service was great and the staff were well presented and cheerful:) The clothes I bought were just what I was after.”

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Posted 7 years ago

“Good online presence but also ordered size in store when something wasn’t in stock”

Helpful Report

Posted 7 years ago

“Delivery of all items came quickly”

Helpful Report

Posted 7 years ago

“Good service in store.”

Helpful Report

Posted 7 years ago

“I like NEXT due to the fact that their web pages are easy to navigate, the clothes are of good quality, prices to suit everyone. The speed from order to front door is exceptional service. In store staff are pleasent and experienced when you ask them a question. Nothing appears to be too much trouble whether it be on line, or in the store NEXT offer a fantastic service.”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,326 reviews