Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,315 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Half price sale boxing day!”

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Posted 7 years ago

“Bought Christmas gift and arrived 2 days later brilliant”

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Posted 7 years ago

“I love the quality of product and service at next, always recommend them to friends and family”

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Posted 7 years ago

“Easy to use website”

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Posted 7 years ago

“Prompt delivery. Product right first time at competitive price.”

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Posted 7 years ago

“Fast delivery to store time. Good quality items at a reasonable cost. Line was long to collect in store though, hence the reason that 5* was not awarded.”

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Posted 7 years ago

“absolutely great service would recommend everybody”

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Posted 7 years ago

“Staff helpful. Young and customer focus”

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Posted 7 years ago

“efficient and easy to deal with hassle free and quick delivery”

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Posted 7 years ago

“Very easy website to navigate. Speedy delivery too...”

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Posted 7 years ago

“Good clothes, consistent sizing”

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Posted 7 years ago

“I am currently in Greece and found it difficult to get some items I needed as I did not like the style of local items, slippers and dressing gowns. I went online ordered as normal and got items shipped to Greece, I spent €51, got free delivery, which was by DHL and goods arrived in 4 working days, delivered to the village and met driver after a phone call......excellent service if you need something from home.”

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Posted 7 years ago

“Great value for money, friendly and very helpful staff.”

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Posted 7 years ago

“Good staff. Clean and well stocked premises. Nice festive feel as befitting the season. Good stock range - I also collected an online order that day with no problems.”

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Posted 7 years ago

“Great choice of goods, good quality.”

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Posted 7 years ago

“Next, your sale is total rubbish. Unless you’re the size of a small child or rather large there is absolutely nothing for an average person. You really need to look at what other stores are doing”

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Posted 7 years ago

“I ordered items beginning of December one item came the next day out of 5 even though it said they were in stock. Received an email to say they would be with me on the 16th they didn't arrive. Then I received a VIP SALR slot time was able to look at what was in sale only to find out the items that I was waiting for were on the sale. I contacted customer services to see if I would be charged the sale price and they said no because I ordered back the beginning of December I had to be charged the full price. Bit I actually received them on the day of the sale how can this company do this. Is it legal do I need to go to trading standards on the matter. Come on next where's your customer service gestures to loyal customers.”

Helpful Report

Posted 7 years ago

“first time buyer at next and i can see why its a popular shop. you can tell the difference between the winter jackets that next sell compared to the quality of a similar jacket at h and m. Pay more at next but you do notice the difference in quality.”

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Posted 7 years ago

“I ordered a wallet, dressing gown and slippers for Christmas, all arrived in plenty of time and we're good quality”

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Posted 7 years ago

“Wonderful products, great prices and a fabulous delivery service!”

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Posted 7 years ago

Next is rated 3.5 based on 1,315 reviews