Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could rate this less I would. Ordered complete set of bedroom furniture on 3rd July. It took 3 weeks for the wardrobe, chest of drawers and bedside tables to come. The bed did not arrive till late September which meant we were sleeping on a mattress for 3 months. We have contacted the complaints department over 5 times and have only received a response once. PLEASE DO NOT ORDER FROM THEM the service was disgusting and when the bed did turn up it was scuffed to bits! Absolutely terrible I will not order from them again.”

Helpful Report

Posted 8 years ago

“On trying to order folklore curtains on line, on Friday the 23rd Sept 16 at £ 90.00 a pair, they where all out of stock. They where going in the sale on the 24 th Sept 16, (so where taken off for account holders to purchase early, ref customer services). I was willing to buy then at £90, but I could'nt. Wanted to buy other folklore goods 2x12 dinner sets £30 a set, 2x mugs £12 a set and 2x wallpaper £15 a roll, total price £204.00. None of which I will be purchasing, due to curtains being sold out. Marks and Spencer allow card holders to purchase on line before sale starts, they take it off at the checkout, so it's still available to none card holders, at the full price, this is something next should think about, so next have lost a £204.00 sale, due to having no curtains.”

Helpful Report

Posted 8 years ago

“I cant tell you how angry and disappointed I am with this company. All they have done is let me down. First I ordered a suit for next day delivery before 12 and they rang me at 2pm saying the payment on my American express hasn't gone through and need my address when I was six years old but only had my credit card for 1 year. DOESNT MAKE SENSE!! Then they got the suit sent out but the delivery driver rang me saying he hasn't got the whole suit as the stores haven't sorted it out. 2 hours later they sorted the suit out and it got delivered with a hole in it. so we couldn't wear it. Rang next obviously very upset and annoyed but they arranged fed ex to collect the ruined suit and didn't let me know it arrived back at next. 1 week later I have been chasing a refund, they informed me they couldn't find the hole in the suit. lucky for them I took a picture because I knew this would happen. SUCH A JOKE! now they are finally refunding me after 2 weeks of fighting.. worse company ever.”

Helpful Report

Posted 9 years ago

“Trying to make a purchase online, very poor website firstly could not have the item delivered to my local store the site said not available, rang customer service the answer i got was it may be because the store manager has no room to take stock even though I am paying for the goods, I also explained that I was having trouble entering my gift card towards the payment I was told to proceed to the end and that option will be available and sure it was but when I put the gift card details in it was rejected back on the phone, I have at this point spoken to five different people in India, the last person I spoke to and explained the problem explained that because I was redeeming a gift card he could not put the order through he said he would get someone to phone me back !!! no one has phoned. Throughout this whole process I tried customer services but just got e are sorry for keeping you waiting we will speak to you as soon as we can this went on for over 15 minuets I gave up !!! I rang the order line and guess what I got through strait away, but still no goods. I THINK NEXT NEED TO GET THEIR ACT TOGETHER !!!”

Helpful Report

Posted 9 years ago

“Customer service sucks and they let people order cards in your name”

Helpful Report

Posted 9 years ago

“GENUINELY THE WORST - I ordered a gift card online as a Christmas present. The next day I was called and told that I needed to give my date of birth in order to complete the order. Having already paid by credit card I found this strange, and said I did not want an account. They said they would cancel the account after this purchase. I then emailed Next to give them some feedback about their system which I found ridiculous. Their response to the criticism was to ask for my date of birth, they cannot discuss customer experience without it apparently. A week later, when the gift card had not arrived I telephoned, spoke to approximately 400 people (this may be an exaggeration), each one of whom wanted my date of birth ,my shoe size, inside leg and every address I have lived at since birth. It turns out that they had taken my money but had not sent out the gift card and in order to refund me they now needed my bank details. UNBE-F******-LIEVABLE!!!!!!! The customer service was the worst I have ever experienced - I had previously believed them to be a decent enough company.”

Helpful Report

Posted 9 years ago

“Next are not very clear with their opening and closing times, there has been a number of times that i have went down to the store but it's already shut.”

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Posted 10 years ago

“Absolutely appalling service recently. Lost package and awful customer service with no resolve. annoyed!”

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Posted 11 years ago

“Next continues to send and charge me for their mail catalogue even though I have called several times and said that I didn't want it and to stop sending. They are always very apologetic, yet they keep sending it. I refuse to pay for a catalogue I didn't ever order and when I keep taking time out of my day to cancel. I don't have time for incompetence!”

Helpful Report

Posted 12 years ago

Next is rated 3.5 based on 1,311 reviews