Next Reviews

Name: Next
Rating: 3.45

3.5 Rating 1,356 Reviews

62 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat

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info@next.co.uk

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Next 2 star review on 1st September 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great service, keep you updated with delivery times & good value for money”

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Posted 9 years ago

“Excellent Service Good Quality clothes”

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Posted 9 years ago

“Always offer good service and delivery. Only received 4 stars as the item I wanted was 7-8 weeks from being in stock.”

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Posted 9 years ago

“Provided good service and helped me which my purchase”

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Posted 9 years ago

“Reliable and professional”

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Posted 9 years ago

“I was in a rush and needed a top, they found me one from storage that was perfect and even ironed it for me as I needed it there and then. Next in Springfields, Spaulding. So helpful and will most definitely be visiting the store to purchase from again”

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Posted 9 years ago

“Fast efficient service with products above expected quality.”

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Posted 9 years ago

“Great service”

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Posted 9 years ago

“Happy with their service goods arrived as promised within 24 hours”

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Posted 9 years ago

“Uncomplicated website”

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Posted 9 years ago

“products very good quality”

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Posted 9 years ago

“Easy purchases and store collection, returns without hassle. Love the home section”

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Posted 9 years ago

“I complained because the green kitchen theme accessories that I was collecting had been replaced by blue and red. I didn't think they should change colour schemes so regularly. But they rewarded me with a £15 voucher so I will just have to have a white microwave instead of a green one. Apart from that I love Next. My favourite shop.”

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Posted 9 years ago

“Free delivery on order over SGD 50 and delivered in 4 working days.”

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Posted 9 years ago

“Purchased some perfume online, kept me informed throughout the whole process. Delivery to store very prompt. Would recommend.”

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Posted 9 years ago

“They have fantastic sales and the new delivery service available is fabulous”

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Posted 9 years ago

“They always have fantastic products, their customer service is really good and the products are of very good quality”

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Posted 9 years ago

“More mature woman customer assistant in Gyle Edinburgh was so helpful in assisting me choose a suit for my mothers funeral”

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Posted 9 years ago

“Excellent click and collect service. Helpful staff in poole store”

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Posted 9 years ago

“Easy to use site with great choice of goods. Love the delivery choices too.”

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Posted 9 years ago

Next is rated 3.5 based on 1,356 reviews