Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Leytonstone mills. Bought snuggle seat from this branch and it was a pleasure from start to finish. All staff courteous, helpful and I cannot praise them enough. I will certainly be back and service was above and beyond my expectations. Thank you to all concerned”

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Posted 9 years ago

“I rang Next because i got a delivery but i didnt order the products, she stayed very calm and dealt with the problem.”

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Posted 10 years ago

“Next are not very clear with their opening and closing times, there has been a number of times that i have went down to the store but it's already shut.”

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Posted 10 years ago

“Next are so easy to acess. Was able to order a pair of boots and jacket and have them delivery. Amazion how speedy the service is nowadays.”

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Posted 10 years ago

“Really appreciate Next's help needed to exchange a birthday gift that i ordered online. Was able to exchange instore without any hassel saff where able to undrstand my situation, and done so in a calm fashion while dealing with other customer :):) Fantasic service!!!”

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Posted 10 years ago

“Next were very busy today however were still able to take time to deal with customers problems. They dealt with them with a positive attitude also which is very nice to see.”

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Posted 10 years ago

“thank you so much for the refund. I greatly appreciate the customer service offered. Hopefully my next order will run smoothly”

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Posted 11 years ago

“Absolutely appalling service recently. Lost package and awful customer service with no resolve. annoyed!”

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Posted 11 years ago

“I absolutely love the baby and kid clothing at Next which is why I get both my boys clothes there. With boys they HATE shopping and like the clothes at Next so I just buy it all online and everybody wins. Next always has really cute shirts and trousers in both my boys sizes and they love the jammies there too. I'm never in a huge hurry for the deliveries, but they seem to come in around 3 days.”

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Posted 12 years ago

“I shop at Next for both clothes and home ware. I usually do an in-store collection and each time I've picked up my order they ask for different forma of ID. I'm told one thing via email and another when I show up in the store so it's confusing and not that smooth of a transaction. Get your act together people.”

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Posted 12 years ago

“Next continues to send and charge me for their mail catalogue even though I have called several times and said that I didn't want it and to stop sending. They are always very apologetic, yet they keep sending it. I refuse to pay for a catalogue I didn't ever order and when I keep taking time out of my day to cancel. I don't have time for incompetence!”

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Posted 12 years ago

Next is rated 3.5 based on 1,311 reviews