Next Reviews

Name: Next
Rating: 3.46

3.5 Rating 1,350 Reviews

62 %

of reviewers recommend Next

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3.5

Based on 1,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient service with products above expected quality.”

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Posted 9 years ago

“Great service”

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Posted 9 years ago

“Happy with their service goods arrived as promised within 24 hours”

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Posted 9 years ago

“Uncomplicated website”

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Posted 9 years ago

“products very good quality”

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Posted 9 years ago

“Easy purchases and store collection, returns without hassle. Love the home section”

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Posted 9 years ago

“I complained because the green kitchen theme accessories that I was collecting had been replaced by blue and red. I didn't think they should change colour schemes so regularly. But they rewarded me with a £15 voucher so I will just have to have a white microwave instead of a green one. Apart from that I love Next. My favourite shop.”

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Posted 9 years ago

“Free delivery on order over SGD 50 and delivered in 4 working days.”

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Posted 9 years ago

“Purchased some perfume online, kept me informed throughout the whole process. Delivery to store very prompt. Would recommend.”

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Posted 9 years ago

“They have fantastic sales and the new delivery service available is fabulous”

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Posted 9 years ago

“They always have fantastic products, their customer service is really good and the products are of very good quality”

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Posted 9 years ago

“More mature woman customer assistant in Gyle Edinburgh was so helpful in assisting me choose a suit for my mothers funeral”

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Posted 9 years ago

“Excellent click and collect service. Helpful staff in poole store”

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Posted 9 years ago

“Easy to use site with great choice of goods. Love the delivery choices too.”

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Posted 9 years ago

“Great products, all delivered the next day, great introductory next pay offer”

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Posted 9 years ago

“Clothes were exactly the same as the pitcure and the delivery was excellent.”

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Posted 9 years ago

“Fast and easy to use. Had my parcel within 1 day.”

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Posted 9 years ago

“Really love the items that Next have to offer, just with my local store had more selection!”

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Posted 9 years ago

“Absolutely delighted with Home Staff at Straiton. Had ordered a table which I later found out was not eligible for assembly by Next and was unable to assemble myself. After an SOS call to Straiton, problem solved when Blair volunteered to build table on his day off! True to his word he arrived next day at the agreed time and I now have a beautiful dining table assembled by an expert. Blair is a lovely lad and in my mind a great asset to Next. Also, thanks to Patrick, Laura and especially Fiona who made all this possible. I should also just mention that the team who delivered my furniture were also super efficient and a joy to deal with. resolved when Blair volunteered to help on his day off. Result a beautiful table assembled by Blair who is a lovely lad and a great asset to Next. Thanks also to Patrick, Fiona, Laura for all their input.”

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Posted 9 years ago

“Firstly, the search feature seems incapable of picking-up on keywords. I saw this item in store, but the packaging was damaged, so I decided I'd order it online. In store, the item was labelled 'Clare Cat Bed Socks'. This did not come up in the search at all. I had a look through socks on the women's department, and could not see these socks anywhere, but could see 'Fox/Penguin/Oatmeal Sock In A Box' so thought maybe searching for 'Cat Sock In A Box' would work. Nope. Apparently, this item would only appear if one searched for BLACK sock in a box. I'm not even going to get into the fact that whilst scrolling through the women's" sock page I was presented with men's socks!? Secondly, once item was added to basket, the basket/checkout link at the top of the screen disappeared entirely. Refreshing the page made no difference. I had to re-add the item so that the little dialog box would appear again, in order to get to the checkout. Finally, once completing 'stage 5' of the ordering process - entering my payment details - there was no link to press in order to submit payment! I was stuck on stage 5. Couldn't go anywhere. Checked, checked, and checked again and everything I had inputted was correct, green ticks next to every box, but no 'submit' or 'continue' button. Couldn't paid if I tried. Incredibly irritating. Decided to use Internet Explorer instead, worked fine, must be a problem with the website's compatibility with Google Chrome. Will not be ordering online again.”

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Posted 9 years ago

Next is rated 3.5 based on 1,350 reviews