Next Reviews

Name: Next
Rating: 3.46

3.5 Rating 1,345 Reviews

62 %

of reviewers recommend Next

Company Reviews

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3.5

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Telephone

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy purchases and store collection, returns without hassle. Love the home section”

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Posted 8 years ago

“I complained because the green kitchen theme accessories that I was collecting had been replaced by blue and red. I didn't think they should change colour schemes so regularly. But they rewarded me with a £15 voucher so I will just have to have a white microwave instead of a green one. Apart from that I love Next. My favourite shop.”

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Posted 8 years ago

“Free delivery on order over SGD 50 and delivered in 4 working days.”

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Posted 8 years ago

“Purchased some perfume online, kept me informed throughout the whole process. Delivery to store very prompt. Would recommend.”

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Posted 8 years ago

“They have fantastic sales and the new delivery service available is fabulous”

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Posted 8 years ago

“They always have fantastic products, their customer service is really good and the products are of very good quality”

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Posted 8 years ago

“More mature woman customer assistant in Gyle Edinburgh was so helpful in assisting me choose a suit for my mothers funeral”

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Posted 8 years ago

“Excellent click and collect service. Helpful staff in poole store”

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Posted 8 years ago

“Easy to use site with great choice of goods. Love the delivery choices too.”

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Posted 8 years ago

“Great products, all delivered the next day, great introductory next pay offer”

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Posted 8 years ago

“Clothes were exactly the same as the pitcure and the delivery was excellent.”

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Posted 9 years ago

“Fast and easy to use. Had my parcel within 1 day.”

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Posted 9 years ago

“Really love the items that Next have to offer, just with my local store had more selection!”

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Posted 9 years ago

“Absolutely delighted with Home Staff at Straiton. Had ordered a table which I later found out was not eligible for assembly by Next and was unable to assemble myself. After an SOS call to Straiton, problem solved when Blair volunteered to build table on his day off! True to his word he arrived next day at the agreed time and I now have a beautiful dining table assembled by an expert. Blair is a lovely lad and in my mind a great asset to Next. Also, thanks to Patrick, Laura and especially Fiona who made all this possible. I should also just mention that the team who delivered my furniture were also super efficient and a joy to deal with. resolved when Blair volunteered to help on his day off. Result a beautiful table assembled by Blair who is a lovely lad and a great asset to Next. Thanks also to Patrick, Fiona, Laura for all their input.”

Helpful Report

Posted 9 years ago

“Firstly, the search feature seems incapable of picking-up on keywords. I saw this item in store, but the packaging was damaged, so I decided I'd order it online. In store, the item was labelled 'Clare Cat Bed Socks'. This did not come up in the search at all. I had a look through socks on the women's department, and could not see these socks anywhere, but could see 'Fox/Penguin/Oatmeal Sock In A Box' so thought maybe searching for 'Cat Sock In A Box' would work. Nope. Apparently, this item would only appear if one searched for BLACK sock in a box. I'm not even going to get into the fact that whilst scrolling through the women's" sock page I was presented with men's socks!? Secondly, once item was added to basket, the basket/checkout link at the top of the screen disappeared entirely. Refreshing the page made no difference. I had to re-add the item so that the little dialog box would appear again, in order to get to the checkout. Finally, once completing 'stage 5' of the ordering process - entering my payment details - there was no link to press in order to submit payment! I was stuck on stage 5. Couldn't go anywhere. Checked, checked, and checked again and everything I had inputted was correct, green ticks next to every box, but no 'submit' or 'continue' button. Couldn't paid if I tried. Incredibly irritating. Decided to use Internet Explorer instead, worked fine, must be a problem with the website's compatibility with Google Chrome. Will not be ordering online again.”

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Posted 9 years ago

“tried to put more money on the voucher 2 minutes after placing order and told not possible, tried to cancel order and told couldnt do it, asked for manager and told they can put the money back in 3-5 days ha ha ? .....and all from,,,,,,,,,,,,,,,yep you got it......India, we need Donald Trump here to stop the money going abroad, put our people in work, people we can understand and trust our card numbers are not stolen, I`ll let you know when the money is back in my account.....Grumpy Pip”

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Posted 9 years ago

“Last week I ordered Nike shoes and was sent an old used shoes. I was told that the warehouse had mixed up returned items with the new ones. This week placed an order for my sweatshirt for next day delivery amd thus has not arrived till now. Called customer service umpteen times but in vain ????????”

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Posted 9 years ago

“have order ugg boots on Thursday to be delivered on Friday never came so phoned said I would get them Saturday but never came so phoned them wee will deliver them tomorrow for you o they are out off stock then they hang up on me so still not any the wiser off whats happening seams to me they should get a decent courier service as herms are terrible will not be shopping with next again”

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Posted 9 years ago

“I went into my local next which was the wandsworth branch 6/11/2016 I had trouble finding a few sizes which I would have thought would have been frustrating for someone to deal with but a really lovely lady called charley helped and acted as if nothing was too big ... found everything I needed including a nice present for my wife for christmas”

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Posted 9 years ago

“If I could rate this less I would. Ordered complete set of bedroom furniture on 3rd July. It took 3 weeks for the wardrobe, chest of drawers and bedside tables to come. The bed did not arrive till late September which meant we were sleeping on a mattress for 3 months. We have contacted the complaints department over 5 times and have only received a response once. PLEASE DO NOT ORDER FROM THEM the service was disgusting and when the bed did turn up it was scuffed to bits! Absolutely terrible I will not order from them again.”

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Posted 9 years ago

Next is rated 3.5 based on 1,345 reviews