Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in a rush and needed a top, they found me one from storage that was perfect and even ironed it for me as I needed it there and then. Next in Springfields, Spaulding. So helpful and will most definitely be visiting the store to purchase from again”

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Posted 8 years ago

“Fast efficient service with products above expected quality.”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Happy with their service goods arrived as promised within 24 hours”

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Posted 8 years ago

“Uncomplicated website”

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Posted 8 years ago

“products very good quality”

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Posted 8 years ago

“Easy purchases and store collection, returns without hassle. Love the home section”

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Posted 8 years ago

“I complained because the green kitchen theme accessories that I was collecting had been replaced by blue and red. I didn't think they should change colour schemes so regularly. But they rewarded me with a £15 voucher so I will just have to have a white microwave instead of a green one. Apart from that I love Next. My favourite shop.”

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Posted 8 years ago

“Free delivery on order over SGD 50 and delivered in 4 working days.”

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Posted 8 years ago

“Purchased some perfume online, kept me informed throughout the whole process. Delivery to store very prompt. Would recommend.”

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Posted 8 years ago

“They have fantastic sales and the new delivery service available is fabulous”

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Posted 8 years ago

“They always have fantastic products, their customer service is really good and the products are of very good quality”

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Posted 8 years ago

“More mature woman customer assistant in Gyle Edinburgh was so helpful in assisting me choose a suit for my mothers funeral”

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Posted 8 years ago

“Excellent click and collect service. Helpful staff in poole store”

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Posted 8 years ago

“Easy to use site with great choice of goods. Love the delivery choices too.”

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Posted 8 years ago

“Great products, all delivered the next day, great introductory next pay offer”

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Posted 8 years ago

“Clothes were exactly the same as the pitcure and the delivery was excellent.”

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Posted 8 years ago

“Fast and easy to use. Had my parcel within 1 day.”

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Posted 8 years ago

“Really love the items that Next have to offer, just with my local store had more selection!”

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Posted 8 years ago

“Absolutely delighted with Home Staff at Straiton. Had ordered a table which I later found out was not eligible for assembly by Next and was unable to assemble myself. After an SOS call to Straiton, problem solved when Blair volunteered to build table on his day off! True to his word he arrived next day at the agreed time and I now have a beautiful dining table assembled by an expert. Blair is a lovely lad and in my mind a great asset to Next. Also, thanks to Patrick, Laura and especially Fiona who made all this possible. I should also just mention that the team who delivered my furniture were also super efficient and a joy to deal with. resolved when Blair volunteered to help on his day off. Result a beautiful table assembled by Blair who is a lovely lad and a great asset to Next. Thanks also to Patrick, Fiona, Laura for all their input.”

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Posted 8 years ago

Next is rated 3.5 based on 1,311 reviews