Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good web site.Order today get goods tomorrow.Still very good value and lots of choice.”

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Posted 8 years ago

“The Sprucefield shop of Next Home were fantastic with their excellent service ,dedicated and committed to obtaining outstanding customer service and this was evident by the way in which the staff know the products and goods on sale . Nothing is to much trouble and Jackie L was brilliant .”

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Posted 8 years ago

“Great choice and prices”

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Posted 8 years ago

“Next has a great choice of clothing and is very good for children's clothes and school uniforms. Returns and exchanges are always straightforward.I gave them a 4 stars,because I struggle with their sizes. Their size guide isn't brilliant and sizes and fabric quality are also very inconsistent bewteen garments.”

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Posted 8 years ago

“Clothes were perfect, as described. Delivery was fast”

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Posted 8 years ago

“Had everything we needed, went at short notice for a suit. Staff very helpful. Thanks”

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Posted 8 years ago

“Good at the job. I bought some holiday clothes from Next, it was busy as it was the bank holiday weekend but the staff were very friendly and still professional even though how busy they were. One item I wanted they didn't have in my size so I enquired and they ordered it in for the next day for me. Very good would recommend. This store was next at kingswood Hull.”

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Posted 8 years ago

“Fast delivery and great quality for home and clothing love next!!”

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Posted 8 years ago

“We were approached and dealt with in a very friendly and efficient manner.”

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Posted 8 years ago

“The product was delivered to my nearest store so no delivery charge and was there within 2days and met my expectations and was very good value.”

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Posted 8 years ago

“Had what I wanted in stock at a good price”

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Posted 8 years ago

“Great quality of clothessst reasonable prices.”

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Posted 8 years ago

“Excellent customer service.”

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Posted 8 years ago

“Quick and easy delivery”

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Posted 8 years ago

“Super quick postage”

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Posted 8 years ago

“Always great service, keep you updated with delivery times & good value for money”

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Posted 8 years ago

“Excellent Service Good Quality clothes”

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Posted 8 years ago

“Always offer good service and delivery. Only received 4 stars as the item I wanted was 7-8 weeks from being in stock.”

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Posted 8 years ago

“Provided good service and helped me which my purchase”

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Posted 8 years ago

“Reliable and professional”

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Posted 8 years ago

Next is rated 3.5 based on 1,311 reviews