Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have recently moved into a new house and had to start from scratch with furniture, decor etc. We have numerous furniture and decor items from Next and we have been so pleased with the quick and helpful service and the great quality of their products. Not once has anything arrived damaged or faulty making it an absolute pleasure to shop with them.”

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Posted 8 years ago

“Easy online service. Next day delivery for reasonable charge.”

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Posted 8 years ago

“online shopping order delivered to a store for pick up next day, with a text to let me know when it had arrived. very easy and efficient service.”

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Posted 8 years ago

“Good service, easy website, friendly staff in store, good returns policy”

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Posted 8 years ago

“Always on time”

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Posted 8 years ago

“Prompt delivery”

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Posted 8 years ago

“The service is good everytime.”

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Posted 8 years ago

“Nice products delivered next day and reasonably priced”

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Posted 8 years ago

“The website is fantastic, quick efficenct delivery. You can see exactly what's in stock or if there will be a delay in delivery. Fantastic returns policy.”

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Posted 8 years ago

“Brilliant Service”

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Posted 8 years ago

“The item was delivered next day and were amazing condition”

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Posted 8 years ago

“good selection of children's clothes in a vast array of sizes and style. the staff were supreme in their good natured helpfulness”

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Posted 8 years ago

“Ordered new bed linen set online. Arrived promptly and really love the quality of the Egyptian cotton! Would purchase again”

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Posted 8 years ago

“Good quality in all departments”

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Posted 8 years ago

“very good customer service”

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Posted 8 years ago

“Helped in store to locate the right size of trainers which I was then able to buy online. Delivery was as expected and the perfect fit. Made my teen boy very happy.”

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Posted 8 years ago

“the sales lady went out of her way to go the extra mile in service”

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Posted 8 years ago

“Excellent service and gud customer service plus nice clothes”

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Posted 8 years ago

“Helpful customer service”

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Posted 8 years ago

“returning items is really easy with next even after the 28 days (as long as not worn)”

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Posted 8 years ago

Next is rated 3.5 based on 1,311 reviews